Broder Bros Company

Review: Company: BRODER

- Acknowledgement of Order # [redacted] (02/29/12 - $226.76) and

- Acknowledgement of Order # [redacted] (03/09/12 - $536.31)

Disputed Charge: $209.94

Greetings,

Please Note the following:

1) I placed an order on 02/28/12 with Broder (Acknowledgement of Order # [redacted]). Because I physically drive down to pick up and pay for ea. order in cash (I do not have and have never requested terms of any kind with Broder), I wasn't able to make it to Broder's ** location until circa March 1st or Monday the 5th.

2) Upon physical receipt and review of the order (Acknowledgement of Order # [redacted]), I rejected/returned the order due largely in-part to FOL increasing switch to tagless tee construction. During this time, I would ask the rep to note the order by requesting tees with actual labels. This was/is important because most designers/printers who print tees at a profit don't want their end-client knowing what products they use.

3) A much larger replacement order was placed a few days later (Acknowledgement of Order # Q[redacted]), where the same sizes+ are present, but a different brand with tags ([redacted]) and with more styles were utilized. And, like every other order placed before and since this time, I received and paid for the order.

4) As I noted: I do not have, nor have I ever requested terms from Broder. Consequently, all orders placed for products within ** are/were paid for in cash upon pick up and all orders placed for products shipping from out of state were prepaid for via credit card upon order placement. At no point in my several year history with Broder have I ever owed them money.

5) Circa Summer 2012, I received a call inquiring about Acknowledgement of Order # [redacted]. I told the rep I never took receipt of the order. It was returned/rejected. The call was gracious on both sides and the call ended soon after.

6) Circa December, 2012. Broder charged the credit card I had on file for: $209.94.

7) I phoned Broder and spoke with [redacted] in the credit dept. She said it was for Acknowledgement of Order # [redacted]... they forgot to charge several months prior. She said I paid $5 and the credit card (for the balance) didn't go through. After explaining my position (noted herein) and bringing her attention to the second order placed (Acknowledgement of Order # Q[redacted]), she seemed enlightened momentarily and said she'd call me back. She never did.

8) I phoned Broder yesterday, 02/25/13, to place an order. I was told that my acct was suspended. After further inquiring, I was directed back to [redacted] in the credit dept., who at this juncture was in no uncertain terms accusing me of stealing the order. She said she was on the hunt for proof and would call me back. She never did. Perturb and thoroughly offended, I phoned back this morning only to be stone-walled again -- prompting this complaint.

9) There are several issues with the allegation swirling around this matter: 9a) If the charge did not go through, this means that the card was declined. If it was declined, why would they still give me the order? 9b) In speaking with another credit rep. just yesterday, she told me that the charge had gone through fine. Then told me that someone else was handling this and that's when [redacted] picked up the call. 9c) In speaking with a rep today, she told me that it was a batch out issue, while circumventing the logic that my credit card was used several times before and several times after 02/29/12 and every single charge processed without incident. Every single one. 9d) [redacted] told me $5 was paid in cash and the balance of $209.94 was charged. That's a total of: $214.94. The amount for Acknowledgement of Order # [redacted] was: $226.76. 9e) Though we welcome, seek and hope for larger end-client business accounts and growth, Broder's Order History would affirm my needing/purchasing $763.07 worth of shirts within days is very uncommon.

10) [redacted] in the credit dept. has misrepresented herself, Broder and the truth. She has shown herself to be a bully who will abuse, accuse and compromise logic, rationale and fact in her baseless, unsubstantiated retaliatory efforts against a clean, trouble-free account whose history before and after 02/29/12 has grossed her company thousands without any incident, scenario or hiccup of any kind.

We are a small existence with a small, faithful client-base. We are not crooks, thieves or liars and I rebuke and disrespect [redacted] and her notion to the contrary! We do NOT have that order. After several years, why "steal" that order? Why now? Why not before? Why not since? Why steal in plain view and go right back days later? We're clearly the designated fall guy for a misplaced/unmarked box.

Thank you Revdex.com for your assistance. Your efforts are much appreciated, and your time, valued.Desired Settlement: Broder take ownership of its own error and not hold my business liable and my clients captive.

Broder to not accused an honest man/account of being a cheat! I am offended and dispirited.

Review: I places and order over the phone and they have a special shipping that if you spend $150 or more you get free shipping. My order was $909.97. When I received my invoice there was a $103 shipping charge on my invoice. When I called to find out why, I was told that free shipping is not included on WHITE t-shirts. I should have been told that there was a shipping charge when I placed the order cause had I known I would have ordered from a different company for example "thinc" these shirts are INCLUDED in there free shipping. I was not happy with any of the customer service at all. No one was willing to help me with anything. And I didn't even order white t-shirts they were black. I will not order again. There are so many companies that have wonderful customer service. I have placed several orders in the past and NEVER have I payed shipping cause I always order extra to get the free shipping.Desired Settlement: Total shipping $103.29

Or I would like to have them pay to return the shirts.

Business

Response:

Spoke with [redacted] on 5/6/2013, agreed to refund freight cost of $103.29 and give a customer accommodation credit of $50 for inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They went above and beyond what I expected. I am very happy with the way they responded to the problem

Regards,