Brogan Heating & Air Conditioning

Initial Business Response /* (1000, 5, 2015/12/30) */
I have talked to the customer and went over the problems we had in regards to the furnace operationI explained to her some times it's hard to detect the problemWe did everything by Lennox standards and testing requirements that we do at are
companyI have worked out an agreement with the customer to take care of the issue
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
Received chat on Dec 31,
reslove of c/o with brogan heating in rochester mn
days ago
***
Message:
I filed a c/o and don't hv the claim numberhow do I noyify you about the resolution?
days ago
BROGAN HEATING AND I HAVE RESOLVED THE COMPLAINT ISSUE
CRAIG BROGAN VERY NICELY OFFERED TO REIMBURSE ME FOR $I
GRACIOUSLY ACCEPTEDHE HAS RENEWED MY TRUST AND FAITH IN HIS COMPANY
HE WAS VERY POLITE AND APOLOGETICHE WAS ALSO UNAWARE OF THE
ARBITRARY AND NEGATIVE DECISIONS MADE BY HIS SECRETARY GWEN
I SUGGESTED HE GARNISH HER WAGES TO COVER HIS EXPENSEHE DECLINED
BUT DID HAVE A CONVERSATION WITH HER IN REGARD TO HER BEHAVIOR
I ASKED CRAIG IF HE WOULD LIKE TO HAVE THE FAILED PRESSURE SWITCH HE
REPLACED LAST YEAR TO HELP RECOVER HIS LOSSES DUE TO GWENTHE PART IS
STILL UNDER WARRANTY
AGAIN, I WAS VERY IMPRESSED WTH CRAIG AND WSH OTHER BUSINESSES WOULD
DO MORE OF THE SAME
***