Brogan's Heating & Air condition, LLC

The said customer was in our office on 12/13/and purchased a motor for $As the motor sold to him was a multi speed universal motor which contained more wires than the motor he was replacing, the included wiring diagram was brought to his attentionAs can be seen by the enclosed copy of his invoice, all of our invoices include the statement "No Return On Electrical Motors & Controls" across the topThis statement was circled as is our standard procedureWe also have a red sign above these items stating the same no return policyThe next day the customer called the office stating that he and his coal mining electrician friend had installed the motor, it ran for minutes then quitHe was reminded that it is not our policy to refund or replace motors because there is no way to tell it the customer failed to wire up correctlyThat we do offer a year warrenty on motors that we install ourselvesCustomer then said, "Can't you just help a Church out and say it was hooked up correctly"When stated that we can not do that the customer became very aggressive and rudeHe was then told that if he could figure out a way to prove it was installed correctly he would be given another motorA couple days later the customer came into the office with the motor we sold him and an empty box from a motor he said he had bought else where for $My Secretary told him he could just leave it for me to evaluate as I was out on service callsThe customer then became very belligerent with the secretary demanding his money backFour HVAC Service Technicians from our Company and a HVAC Tech Instructor from the company where we purchased our motor looked at the returned motor and found that it had indeed been wired wrongAs can been seen by the enclosed pictures, The customer had the common wire from the motor going to the capacitor when there was no common coming to the capacitorAlso, had one of the wires that determines the speed of the motor going to the common which is incorrectIt is very slanderous to state, without fact, that we sent the motor back and received the moneyIf necessary, we could get some documentation from the company where we purchased the motor showing that we did not return it nor did we get a replacement or refund for said motor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, The $motor was exact same motor as the one we bought from Brogans and was wired up the same and it is still running Over the phone He told me he wasn't going to send the motor back to the supplier because said it was the church's fault it was burnt up Also it was not a coal mine electrician that installed but a certified appliance and furnace repair man I've been an electrician for years and he confided in as he wired it up If he did not have the motor replaced have him return the motor to use and we'll take to be analyzed This doesn't sound like him writing this, but the hateful and belligerent woman that hung up the phone while I was trying to talk to her All I have written is true and I believe Brogans is not been exactly truthful [redacted]

The said customer was in our office on 12/13/and purchased a motor for $As the motor sold to him was a multi speed universal motor which contained more wires than the motor he was replacing, the included wiring diagram was brought to his attentionAs can be seen by the enclosed copy of
his invoice, all of our invoices include the statement "No Return On Electrical Motors & Controls" across the topThis statement was circled as is our standard procedureWe also have a red sign above these items stating the same no return policyThe next day the customer called the office stating that he and his coal mining electrician friend had installed the motor, it ran for minutes then quitHe was reminded that it is not our policy to refund or replace motors because there is no way to tell it the customer failed to wire up correctlyThat we do offer a year warrenty on motors that we install ourselvesCustomer then said, "Can't you just help a Church out and say it was hooked up correctly"When stated that we can not do that the customer became very aggressive and rudeHe was then told that if he could figure out a way to prove it was installed correctly he would be given another motorA couple days later the customer came into the office with the motor we sold him and an empty box from a motor he said he had bought else where for $My Secretary told him he could just leave it for me to evaluate as I was out on service callsThe customer then became very belligerent with the secretary demanding his money backFour HVAC Service Technicians from our Company and a HVAC Tech Instructor from the company where we purchased our motor looked at the returned motor and found that it had indeed been wired wrongAs can been seen by the enclosed pictures, The customer had the common wire from the motor going to the capacitor when there was no common coming to the capacitorAlso, had one of the wires that determines the speed of the motor going to the common which is incorrectIt is very slanderous to state, without fact, that we sent the motor back and received the moneyIf necessary, we could get some documentation from the company where we purchased the motor showing that we did not return it nor did we get a replacement or refund for said motor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
The $motor was exact same motor as the one we bought from Brogans and was wired up the same and it is still running. Over the phone He told me he wasn't going to send the motor back to the supplier because said it was the church's fault it was burnt up. Also it was not a coal mine electrician that installed but a certified appliance and furnace repair man. I've been an electrician for 40 years and he confided in as he wired it up. If he did not have the motor replaced have him return the motor to use and we'll take to be analyzed. This doesn't sound like him writing this, but the hateful and belligerent woman that hung up the phone while I was trying to talk to her. All I have written is true and I believe Brogans is not been exactly truthful
*** *** *** ***

The first response to this complaint was very thorough and accurateTherefore, I find nothing further to add except to once again point out that all our invoices have preprinted across the top "No Return On Electrical Motors & Controls"There is also a red and white sign on the shelf above these componets stating the sameThis customer is an example of why this policy was put into place more than years agoIncorrect wiring of electrical components can cause damageTherefore we make every effort to let the customer know there is NO RETURN on electrical motors and controlsIn an attempt to make us give him a refund, this customer has lied to me, asked me to lie to my supplier, talked rudely to both of my female office personel on more than one occassion and lied to the Revdex.com twiceAll this bad behavior does not change our well advertised policy and he will not be getting a refund for said motor