Broken Boxer

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below After Broken Boxer eagerly took my hard earned money in exchange for a product that was abused, unfinished and unfit for use, and then insulted me and my technical capacity as their first measure, I am left unwilling to give them another chanceWhile the hard fought offer of exchange was a somewhat amicable concession on the part of Broken Boxer, I am now extremely weary of the standards and practices demonstrated by Broken BoxerAfter the terrible experience I've had, I am no longer interested in Broken Boxer's products or servicesThe only thing I am interested in is a refundThanks Regards, [redacted]

I spoke with the customer yesterdayTo keep it short and to the point, the customer did have issues with the engine from shippingUndoubtedly not my fault but I was willing to correct the issues broken in shipping to keep the customer happyThe customer then when transferring components to the reman block BROKE the blockI have an extremely vulgar email from the customer and the pictures to support the fact that crack is brand new, and not something that was sent like thatIt would be literally impossible to hit this section of block during shippingWe remove a plug that goes in because [redacted] has a few variations in this and it's part of the customer responsibility to transfer over their componetsIn over documented motors, this crack has never occurred So essentially the customer screamed and ranted for a half an hour until I had to let him goI told him to send the block back and I'll transfer his internals to another block (losing a machined block that he screwed up, not mention about hrs labor plus $in shipping) and I'd pay to ship it backAll the customer had to do was pay for shipping back on the engine($130.00) I would never want to have an unhappy customer, or receive bad press in a business that is extremely word-of-mouth orientedSo essentially the customer clearly broke my block, and i'm attempting to take care of the issueAs said the issues in shipping are unacceptable and we are going to try and look for similar cost effective issuesThe problem is we use [redacted] ground to ship our short blocksWe are so close to the cut off of 150lbs we aren't left with much options of extra packaging or a bigger pallet Irregardless as always we did not leave our customer high and dry and offered to fix an issue that was in no way shape or form our faultYet this resolution is not good enoughI am not eating a $build plus shipping for something that was broken by an un- [redacted] savvy customerHe stated that he had limited experience with [redacted] and was a [redacted] specific mechanic

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
After Broken Boxer eagerly took my hard earned money in exchange for a product that was abused, unfinished and unfit for use, and then insulted me and my technical capacity as their first measure, I am left unwilling to give them another chance. While the hard fought offer of exchange was a somewhat amicable concession on the part of Broken Boxer, I am now extremely weary of the standards and practices  demonstrated by Broken Boxer. After the terrible experience I've had, I  am no longer interested in Broken Boxer's products or services. The only thing I am interested in is a refund. Thanks.
Regards,
[redacted]

I spoke with the customer yesterday. To keep it short and to the point, the customer did have issues with the engine from shipping. Undoubtedly not my fault but I was willing to correct the issues broken in shipping to keep the customer happy. The customer then when transferring components to the...

reman block BROKE the block. I have an extremely vulgar email from the customer and the pictures to support the fact that crack is brand new, and not something that was sent like that. It would be literally impossible to hit this section of block during shipping. We remove a plug that goes in because [redacted] has a few variations in this and it's part of the customer responsibility to transfer over their componets. In over 600 documented motors, this crack has never occurred.  So essentially the customer screamed and ranted for a half an hour until I had to let him go. I told him to send the block back and I'll transfer his internals to another block (losing a machined block that he screwed up, not mention about 10 hrs labor plus $130.00 in shipping) and I'd pay to ship it back. All the customer had to do was pay for shipping back on the engine. ($130.00) I would never want to have an unhappy customer, or receive bad press in a business that is extremely word-of-mouth oriented. So essentially the customer clearly broke my block, and i'm attempting to take care of the issue. As said the issues in shipping are unacceptable and we are going to try and look for similar cost effective issues. The problem is we use [redacted] ground to ship our short blocks. We are so close to the cut off of 150lbs we aren't left with much options of extra packaging or a bigger pallet.  Irregardless as always we did not leave our customer high and dry and offered to fix an issue that was in no way shape or form our fault. Yet this resolution is not good enough. I am not eating a $1600.00 build plus shipping for something that was broken by an un-[redacted] savvy customer. He stated that he had limited experience with [redacted] and was a [redacted] specific mechanic.