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Bromley Coats Inc

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Bromley Coats Inc Reviews (1)

Review: A jacket from Londontown, RN #[redacted], became stiff after it was cleaned.According to the label, jacket is 100% polyester including, body, lining, and insulation and machine wash. Since it says the material is 100% polyester, it was dry cleaned along with other polyester clothes. When the jacket came out, it was so stiff it could stand on its own. Then I found out that rubber/elastic material like polyurethane was used on the jacket which should have be the written on the label since that material is NOT polyester. Polyester can be washed, dry cleaned, or spot cleaned but the rubber/elastic material like polyurethane can ONLY be machine washed. So other manufacturers include in their labels of such material or put the special care instuction on the label like "Machine wash ONLY" or "DO NOT DRY CLEAN" since it reacts differently than polyester although they feel and look the same.I called the Bromley manufacturer and the receptionist refused to transfer me to the manager and siad that becuase the jacket is over one year old, manufactuerer is not responsible. She didn't even ask what kind of jacket it was. The receptionist, Samantha, refused to talk to me any further and ignored all my calls afterward. I have talked to other professionals including the president of the dry cleaning association who said that in 20yrs of his experience, he has never seen a polyester material to come out so stiff after dry cleaned. Now I have a jacket that is not wearable and unresponding manufactuerer. The label should clearly include all essential materials used which could effect the condition of the product. This jacket is NOT 100% polyester as it is written on the label. In such case, the manufacturer should not avoid the responsibility just becuase the jacket is over it's one year warranty period.Desired Settlement: 1) Replacement of the same/similar jacketAND2) the orginal/current cost of the jacket, [redacted]

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Description: CLOTHING-RETAIL

Address: 463 7th Avenue, Floor 12, New York, New York, United States, 10018

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