Bronco Grocery

Please see the attached waiver signed by the customer regarding work performed at our repair facility Thank you,

We did inform Mr [redacted] the vehicle had transmission' cooler lines that were leaking, he did not approve these repairs, therefore not completed There was no work completed on the transmission, nor were any fluids drained from the transmission

In our response to Mr [redacted] 's letter, we reiterated that prior to the engine replacement, it was made explicitly clear the engine he requested was not compatible with the vehicle, therefore would not be covered under warranty and could also cause further damage to the vehicle We were also very specific we would not add any fluids or start the motor upon installation This information was detailed in the waiver Mr [redacted] signed and also acknowledged in his letter We do feel the expectations of the possible detriments were communicated effectively, which included a signed waiver by the customer

Complaint: ***
I am rejecting this response because: Apparently they did not bother to read the whole complaintThe engine replacement part of my original complaint detail was just to describe the type of service I receivedThe outcome that I am seeking is the transmission, that Hi-Country drained of oil and not saying anything about it, to be replaced. It was the negligence of Hi-Country's service department that caused the destruction of my transmission by unnecessarily draining my transmission and not notifying me of that fact
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

In our response to Mr. [redacted]'s letter, we reiterated that prior to the engine replacement, it was made explicitly clear the engine he requested was not compatible with the vehicle, therefore would not be covered under warranty and could also cause further damage to the vehicle.  We were also...

very specific we would not add any fluids or start the motor upon installation.  This information was detailed in the waiver Mr. [redacted] signed and also acknowledged in his letter.  We do feel the expectations of the possible detriments were communicated effectively, which included a signed waiver by the customer.

We did inform Mr. [redacted] the vehicle had transmission' cooler lines that were leaking, he did not approve these repairs, therefore not completed.
There was no work completed on the transmission, nor were any fluids drained from the transmission.

I am rejecting this response because: The response from Hi-Country is incorrect. The Service dept. informed me that the transmission cooler lines were rubbing and getting thin. I asked if they were leaking and was told no. I asked since they were not leaking if they could insulate them to keep them from rubbing through and was told by the service dept. that they didn't insulate things, they replaced them. At that point I said not to worry about the lines and I would deal with them later. The transmission was full of fluid when Hi-County received my car but was bone dry when I received it back. The car still has the original transmission cooler lines that do not leak. The fluid did not leak out or evaporate and Hi-Country was the only one that had the transmission out of the car prior to telling me my car was finished and releasing it back to me. No leaks, no evaporation, where else could the fluid have gone? I would hope you could admit the mistake and make it right as a reputable company would.  [redacted]

Please see the attached waiver signed by the customer regarding work performed at our repair facility.
Thank you,

Complaint: [redacted]
I am rejecting this response because the waver they are submitting has nothing to do with the transmission that they drained. In the previous response from HI Country they stated that they informed me that the tranny cooler lines were leaking, which is a total falsehood. I was informed that the lines were rubbing and they were NOT leaking and still are NOT leaking. The transmission was drained of its fluid by Hi-Country causing it to be damaged. This waver that I was forced to sign was to get my dismantled Corvette  put back toget her rather than taking it home in pieces. It sure is odd that I was told the engine swap was no problem until I declined to pay another 3000.00 for parts that I was told was needed but we're not. All of the sudden a Gen. 4 LS Performance engine was not compatible with a car that a Gen. 4 Performance engine came out of...It is in fact 100% compatible AND the tech. that stated this needs to go back to training. Regardless ,  the issue that I am, and have been trying to get resolved is the TRANSMISSION! It went into Hi-Country full of fluid and left empty of fluid. The car does not leak, it has the original cooler and lines which do not leak.This complaint has nothing to do with the engine other than the transmission as drained when they had the car disassembled . I do not know how to make this point any clearer. Hi-Country needs to own up to their mistake and replace my transmission . 
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]