Bronco Motors Hyundai

[redacted] I am sorry to hear that you are dissatisfied with our dealership As a family owned, Treasure Valley business in operation over the last years in this community, the experience of our customers is our number one priority It is personally disappointing to me to hear that our service let you down and I hope to resolve this issue as best we can.In response to your complaint, I have personally researched your issue and understand that you feel your service needs weren’t met You mention that you feel as if you paid for a part that did not in fact fix your air conditioning problem, although it was a part that needed replacing You then brought your vehicle in again and our service team disassembled your dash and inspected everything, finding the pressures, Freon levels, and temperatures all to be in order, and that inspection you were not charged for Based on your complaint, you state that even after these service encounters you still were not experiencing the level of coolness you were hoping for from the unit I do hope you can see that the service team did everything that they could to correct the problemI pride myself on providing top-notch customer service and even though I cannot always resolve every problem, I am always willing to listen and look into the fine details to be sure we have upheld my parents values when they opened the doors of Bronco Motors in Please don’t hesitate to contact myself or my [redacted] if you have any other issues that need addressed Thank you again for being a customer of Bronco Motors [redacted] [redacted] ***

[redacted]
I am sorry to hear that you are dissatisfied with our dealership.  As a family owned, Treasure Valley business in operation over the last 42 years in this community, the experience of our customers is our number one priority.  It is personally disappointing to me to hear...

that our service let you down and I hope to resolve this issue as best we can.In response to your complaint, I have personally researched your issue and understand that you feel your service needs weren’t met.  You mention that you feel as if you paid for a part that did not in fact fix your air conditioning problem, although it was a part that needed replacing.  You then brought your vehicle in again and our service team disassembled your dash and inspected everything, finding the pressures, Freon levels, and temperatures all to be in order, and that inspection you were not charged for.   Based on your complaint, you state that even after these 2 service encounters you still were not experiencing the level of coolness you were hoping for from the unit.    I do hope you can see that the service team did everything that they could to correct the problem. I pride myself on providing top-notch customer service and even though I cannot always resolve every problem, I am always willing to listen and look into the fine details to be sure we have upheld my parents values when they opened the doors of Bronco Motors in 1971.  Please don’t hesitate to contact myself or my [redacted] if you have any other issues that need addressed.  Thank you again for being a customer of Bronco Motors.  [redacted]
 
[redacted]

Good morning [redacted] ,I would like to inform you that we have received your complaint.   I am Grant's Administrative assistant and I am looking into the situation.  I want to talk to our service advisors and managers to find out what happened.   Either myself...

or Grant will get back to you as soon as we can.  I appreciate you and your business.   Sincerely,Konni L H[redacted]