Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For...
your reference, details of the offer I reviewed appear below.
On 8/28 I had both verbal and written communications with the General Manager of Poco Verde regarding a resolution to my complaint. He came up with a written punch list of items to be addressed. The following week the superintendent came out to discuss the punch list items, and I was surprised to learn that he didn't even know about one of the items on the list. He did complete 1 item on the list that day (leaving 3), and he was supposed to come back later in the week to complete 2 more items, with the last item being a "different crew." The superintendent never came back, or even called. And the "different crew" never showed either. I was willing to withdraw my complaint with the Revdex.com if Poco Verde would have just followed through with the punch list items and completed them to my satisfaction, but as of 9/12/15, this is not the case.
Regards,
[redacted]
The remaining items that needed to get done were completed today. I left a message with [redacted] to verify the items were taken care of properly. Bill O[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For...
your reference, details of the offer I reviewed appear below.
On 8/28 I had both verbal and written communications with the General Manager of Poco Verde regarding a resolution to my complaint. He came up with a written punch list of items to be addressed. The following week the superintendent came out to discuss the punch list items, and I was surprised to learn that he didn't even know about one of the items on the list. He did complete 1 item on the list that day (leaving 3), and he was supposed to come back later in the week to complete 2 more items, with the last item being a "different crew." The superintendent never came back, or even called. And the "different crew" never showed either. I was willing to withdraw my complaint with the Revdex.com if Poco Verde would have just followed through with the punch list items and completed them to my satisfaction, but as of 9/12/15, this is not the case.
Regards,
[redacted]
All items were resolved on September 17 with a meeting, repairs and palm tree replacement.
Please let me know when we can have access to the yard to review the artificial turf so that we can schedule the necessary repairs or replacement.
The remaining items that needed to get done were completed today. I left a message with [redacted] to verify the items were taken care of properly. Bill O[redacted]
We have contacted the home owner and are working with them to resolve the issues.