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Bronx Lebanon Hospital Center

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Bronx Lebanon Hospital Center Reviews (2)

Review: Good day,

I am experiencing a 2 stressful situation with the "Bronx Lebanon [redacted] Clinic" also known as ,"Martin Luther King Jr" billing area. situations that I am considering going to court to see if they can clear this out since no one seems to have the answers for.

The first one is a bill for my son [redacted] made in July 2013, when I took my son to clinic and since his doctor was not in they had him see another physician taking her place. A year later I receive a bill stating that the insurance did not pay because the facility failed to put in the new doctor in their roster for close to 4 months therefore now I am liable for the bills that I am unable to pay. Clearly this is not my fault and it sounds like and error. Information indicated that my sons seen the doctors in July 2013 however the doctor was added in October 2013. How is that possible if my child goes in to see his regular doctor and the clinic knowing my medical insurance has him see someone they haven't even register in? I explained the error to [redacted] & [redacted] in the billing dept and Im still having the same letters come in with bills. Again clearly this all seems like a office mang error that I am paying for.

The second situation is that for the past 2 or 3 years Im being billed for co-payments that have been paid at visit. I was advised by [redacted] that all the receipts for my sons and I from 2012 forward would be requested from the front desk at the clinic since they denied those to me but since 4/**/14 I haven't had that part of the records cleared.

It seems to me that the billing area in the clinic itself has some areas to work on and those small errors are causing my faml and I hardship and stress. It seems that everyone I speak to not only do I have to restate the long situation but allege that the situation would be fix, that they would call me back and weeks go by and I dont get a status.

I had spoken to different individuals in reference to bills I have been receiving at home for the past 2 years for co-payments that had been paid and covered at the time of visit in the [redacted] Martin Luther King Jr [redacted] clinic. I myself did medical billing for 7 years therefore I know what the importance of making a co payment is and that's why we pay at visit.

Every time Ive visited the clinic Ive made the payments and when Ive gone to the specialist as well. This situation is one of the reasons why I cant find myself continuing seeking medical help at the facility, afraid to receive bills by error that from what I see no one is able to fix.

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At one time I had a gentleman by the name of [redacted] in the billing dept helping me with clearing this and stopping this upsetting situation. It is ok for this error to happen once however for almost 3 years now the same issue continues and its gone as far as going into collection. As you may understand that being in collection for co-payments already paid and possible ruining your credit becomes a serious situation.

I also spoke to [redacted] & [redacted] about the situations on 4/**/2014 10:54 AM and several other times after but no one has been able to give me a status.

All I get is we will get back to you or an answering machine with no call back. Ive even gone to the clinic, the billing dept at the hospital and no one seems to be able to help me clear this out. I received a statement from your head billing dept in ref to another co payment from service date 7/**/2014 this time for myself.

My children and I began the visits at the above clinic in 2012 and since Ive had nothing but problems with the billing. I am unsure how they are logging in the co payments made but it is causing me stress having to every other month provide rcts for payments over and over again. Normally no one keeps rcts for more than a year therefore I called the clinic to ask where can I obtain copies of the rcts for 2012 and I was advised to call the same people billing me to ask for copies. [redacted]t if you can see that would be insane if they are billing me is because the clinic is NOT logging in my payments for my 2 sons and I. This is causing a stress not needed, there fore unfortunately if I cant get any help I will have to go to a court to revise this billing errors that my faml and I are paying for in different ways.

I need to clear this situation before it ruins our credit and continue causing unnecessary stress and consuming time.

Ive enclosed mine and my sons names so that hopefully you can finally help me clear this out.

Thank you for your attention to this matter [redacted]Desired Settlement: all correct billing errors

I went to the emergency room for a simple problem because I was unable to see my regular doctor. spent 5 hours in the waiting room until they finally called me. Then spent another 2 hours in the care area. It was a ridiculous amount of time considering what I went in for. I felt that the doctors were extremely slow, and they were not calling patients out quick enough. I've been to other hospitals like st. LUKES and they treat you within two hours, on a busy day! The Bronx Lebanon isn't clean and has very bad service. I hope that they fix their emergency room operation.

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Description: HOSPITALS

Address: 1650 Grand Concourse, Bronx, New York, United States, 10455

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