That is the best we can do I have cancelled your account and put a balance of $on your account which is the total of the freeze fees I put it in prepaids so that you may use it to tan or buy product Thank you, Marcy
Hello, we received a customer issue and attempted contact via phone and email on January 15, as follows:
"margin: 0px; text-align: left;">Date: 2016-01-15:25:09Added By: Katie F*
Contact Type: Email
Note:Hello! I just wanted to touch base with you regarding your customer issueIf you could just give me some information as to what happened I will be more than happy to resolve this matter for youThank you! Katie Customer Service Manager
We again sent an email today as follows:
Date: 2016-01-13:35:Added By: Katie Fesler
Contact Type: Email
Note:1/21/i apologize for the confusionI was able to put the $credit on her accountGift cards do not expireI think when you purchased the gift card they were really trying to explain the $packageWhen you purchase a $package we put $extra on the accountAs far as the tax portion of the issue I\'m confusedIn a gift card there is no taxIt is when a package is purchased with a gift card you pay tax because taxes have not been paidPlease let me know if there is anything else I can do for youPlease feel free to answer either of those emails with any questions that you may have
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I WAS ADVISED LAST COMMUNICATION, MY ACT WOULD BE CLOSED AND A REFUND WOULD BE SENT TO ME, THE ACT WASNT CLOSED AND NO REFUND EVER SENT, I WOULD LIKE MY MONEY BACK IM NOT PERSUING ALL OTHER CHARGES JUST THE 45THANKS
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Today the bronze bay corp still hasnt sent me the refund and now they just took more out of my act, this is the issue promises are not kept,,,what are my next steps
Please help
They won't answer call/ or return call I guess
Regards,[redacted] <
Unfortunately, equipment sometimes does fail and we try our best to get it fixed in a timely manner. Sometimes parts have to be ordered which also delays the repair. To my knowledge, all equipment is in fine working order now. We are willing to refund the freeze fees that were...
charged which is 8 x $5 for a total of $40 and I will cancel the membership so that no more fees will be charged. Or if the client wants to unfreeze his membership, all of the freeze charges are put back onto his account to be used toward upgrades. Please let me know how to proceed, we can mail a check for the refunds. Bronze Bay Management.
That is the best we can do I have cancelled your account and put a balance of $on your account which is the total of the freeze fees I put it in prepaids so that you may use it to tan or buy product Thank you, Marcy
Hello, we received a customer issue and attempted contact via phone and email on January 15, as follows:
*
"margin: 0px; text-align: left;">Date: 2016-01-15:25:09Added By: Katie F
Contact Type: Email
Note:Hello! I just wanted to touch base with you regarding your customer issueIf you could just give me some information as to what happened I will be more than happy to resolve this matter for youThank you! Katie Customer Service Manager
We again sent an email today as follows:
Date: 2016-01-13:35:Added By: Katie Fesler
Contact Type: Email
Note:1/21/i apologize for the confusionI was able to put the $credit on her accountGift cards do not expireI think when you purchased the gift card they were really trying to explain the $packageWhen you purchase a $package we put $extra on the accountAs far as the tax portion of the issue I\'m confusedIn a gift card there is no taxIt is when a package is purchased with a gift card you pay tax because taxes have not been paidPlease let me know if there is anything else I can do for youPlease feel free to answer either of those emails with any questions that you may have
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I WAS ADVISED LAST COMMUNICATION, MY ACT WOULD BE CLOSED AND A REFUND WOULD BE SENT TO ME, THE ACT WASNT CLOSED AND NO REFUND EVER SENT, I WOULD LIKE MY MONEY BACK IM NOT PERSUING ALL OTHER CHARGES JUST THE 45THANKS
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Today the bronze bay corp still hasnt sent me the refund and now they just took more out of my act, this is the issue promises are not kept,,,what are my next steps
Please help
They won't answer call/ or return call I guess
Regards,[redacted] <
Shumate has always been honest with me as they have gone above and beyond to provide exceptional service.
Unfortunately, equipment sometimes does fail and we try our best to get it fixed in a timely manner. Sometimes parts have to be ordered which also delays the repair. To my knowledge, all equipment is in fine working order now. We are willing to refund the freeze fees that were...
charged which is 8 x $5 for a total of $40 and I will cancel the membership so that no more fees will be charged. Or if the client wants to unfreeze his membership, all of the freeze charges are put back onto his account to be used toward upgrades. Please let me know how to proceed, we can mail a check for the refunds. Bronze Bay Management.