Hello, this is [redacted] , and I am just reading your E-mail Yes I am going to dispute this claim, first of all our cost has always been $ It has never been $or $300.00, as can be verified on our website [redacted] was in our class which started 4/4/Her first drive was scheduled for 4/26/ Her mother called to cancel because she was having emergency surgery on that day Her next drive was scheduled for 4/27/for which [redacted] was a No show/No call [redacted] called for another schedule, she was given May 18, 2016, [redacted] called and canceled that day We did not hear from [redacted] again until July She was again scheduled for a drive, July 29, 2016, for which she was a No show/No call We didn't hear from [redacted] or her mother again until August Her mom said that she would be leaving for school soon I told her that I would try to give [redacted] consecutive days to complete her driving portion of the class She was going to call me back and let me know if [redacted] would be available for consecutive daysI told her to call me personally when she knew so that we could get her finished I did not hear from her mom again As the State requires, we must always keep records on all students If needed, I can fax you her driving sheet that we log all drives and notes on for individual students It is from that paper that I am giving you exact dates and times [redacted] Please feel free to phone me on my cell [redacted] to resolve this information
From: Tanya W*** Sent: Friday, May 19, 12:PM To: info Subject: case ID *** Hello *** My name is Tanya W***, myself and my husband William W*** are the owners of Star Transmission & AutoI am contacting you in regards to the
complaint filed from *** ***, concerning Star Transmission & Auto Repair. Thank you for contacting me, I am sorry I have been out all week ill, so I apologize that I am late responding to your letter I will be in the office most of the day and would be happy to answer any questions that you may haveI would love to find a resolution to this, one that is beneficial to both parties I will bring you up to speed on where things are at as of now, this has been turned over to my attorney and insurance company, who is doing a full investigationActually I have a message to call her today so hopefully I will have more answers for you as the day progresses. *** and *** had called our shop concerning a van that needed transmission work, after a short phone conversation they decided to bring in their Dodge Caravan SE for repairsThe van did indeed need a transmission, however they were taken out in the shop while their car was on the lift in the air and shown that it had a terrible engine oil leak and that it was very urgent to have that fixed as wellThey explained that they had a Town and Country at another location and the transmission was "supposedly" being repaired but that they had been without their van for weeks and now this van broke down and they have no more moneyThey declined the oil leak repair against our recommendationWe do have this all documented with the date and timesWe rebuilt the transmission and charged them 1200, which is a very nice discount for a rebuildThey picked up the vehicle on Nov 9th, and paid with a checkThe vehicle caught fire, we went to the scene of the fire and talked with the owners, *** and *** as well as the fire personalThe fire started in the rear of the car, which is where the engine oil was leaking toThe oil leak started a fire which is exactly what we were concerned aboutThe vehicle was towed to *** and *** wanted us to pay for the tow fee and the hazmat fee's associated with the fire which we declined since the fire was from a leak that was clearly explained to them both and shown to both of themThey stopped payment on the checkAs you can imagine this caused multiple problems for us. On Nov we repaired transmission cooler lines and did a flush and fill in a Chevy Express Gfor themWhile they were in they again began discussing the Town and Country that was at a garage and was still not fixedThey ask if we could find the problem and fix the van*** called the shop and was very upset stating now this mechanic was saying that it needed a computer and he was unable to get one for weeks and ask me to find one and find out how long it would take me to get a computerI did exactly what she asked and called her back with a price and the ETAShe ask me to have the vehicle towed to our shop.I called in the tow with Patterson's towingOnce the tow truck arrived the owner of the garage did not want to release it, and he said that *** and *** told him they did NOT authorize it to be towedI was humiliated and felt very embarrassed for myself and my tow truck driverI called *** and *** and ask what was going on, they said they didn't want to confront the current mechanic and wanted no problemsI explained that they ordered a tow but told the mechanic they didn't so he would not release the car*** did not want to call but he finally agreed to call the mechanic and explain that he was having the van towed to our shop to be fixedOnce the arrived we did inspect the vehicle and did agree it did need a computeras the van would not even startAfter scanning the van, it said loss communication with the pcm*** and I spoke several times on the phone on 11-16-and she was very frustrated that he had the vehicle 6-weeks and rebuilt the transmission but the vehicle was still not working(all of this was documented) *** ask us to diagnose and repair the vehicle, she stressed the fact they needed their van ASAPWe ordered the pcm and the fuse panel which was also shorted out, cannot state whose fault the owners or the previous mechanicOnce those repairs were finished we could start the van and explained that their were codes and the transmission was not shifting correctlyThey came and drove it several timesWe explained that the only way to find the cause was removal of the transmissionThey were upset over this, and I completely understand why however we did not fix the transmission and needed to remove it to find the cause of the problem. We called several times and left messages and finally on 1-16-they gave permission to remove the transmission and find the faultOn 1-26-pictures were sent to them via text message of the part that was broken in the transmission, I explained that the welds were broken and we had options- we could take it to ***'s garage and see if he could re- weld it or we could just buy a new piece which the cost would be about $They ask that we try to have it re-weldThat is exactly what we did and the part was able to be re-weld, again pictures were sent via text messageThe transmission was rebuilt and reinstalled and test drove on several occasions. *** and *** were informed that the vehicle was ready to be picked up, After several weeks they finally came in to discuss the vehicle and paymentI informed them that they had an outstanding balance of from the cancelled check (This had never been addressed) and that the new charges were $for the new computer and fuse box and flashing of the new computer- these charges were already discussed and they actually had written us a check which we declined until we figured out the transmission problemThe new charges for the removal and install and repair of the transmission was $(again a very big discount) They were very mad and refused and said they would sue me first*** went as far to state we did not have permission to remove the transmissionI explained to *** not only did you give us permission you were texting back and forth when I sent pictures of the broken pieceNow, I hope you understand we were their best friends until I mentioned the cancelled check and that we need that taken care ofIf they truly thought we were at fault for the fire they would not have us repair two more vehicles after the fireThey thought that the stop payment went unseen and overlooked and they were in the clearThey came in here and talked for hours about their family vacation to disney and the beach and referred everyone they knew hereThings were fine up to the point I said you guys stopped payment on this check that we not only did the work but discounted it by halfThis is when things turned uglyThe rental car fee's were because of the previous shop keeping the van so long and it still not workingWe had their 1st Van in and out of here in days and the second one has been done quite awhile, after the call was made to them that the 2nd van was done it was weeks before they came in to settle up with usI have all the documentation for all three repairs as well as the phone conversations and the diagnosis on all three vehicles. They did have a certified letter sent to us stating they had intentions to sue us over BOTH vehicles and we could settle for $10,and avoid a lawsuitAs you can imagine we immediately contacted our insurance company and our attorneyThe insurance has been conducting a full investigation on the cause of the vehicle fireHowever that has nothing to do with the second van - the one that is in our possession*** informed me that if the fire is no fault of ours then they will pay us all the monies owed but since then has stated he is not paying us for any of the repairs. ***, I truly want to resolve this and have this vehicle returned to them, however we spent many hours diagnosing someone else mistakesWhen the van arrived here the whole dash was taken apart as well as the fuse panelWe did have to pay our employee to reinstall all of this as well as install a new computer and fuse boxThe new computer had to be programmed to their van (flashed) and there was indeed a problem in the transmission clearly documented with photos sent to *** and *** via text messageNow again, we gave them a very good discount trying to be understanding to their situation but we have time and money invested in removal and rebuilt and reinstall and fluidThe previous mechanic missed the welds being broken and that is very unfortunate however not our faultWe did what they ask us to do and that was fix it correctlyWe have never once charged them storage fee's and as you can imagine the van has been here awhile and we have every right to charge them storage fee'sIt is posted everywhere in the front office that after days of your vehicle being done we have the right to charge a daily storage fee for every day your car remains hereWe are a family business and just trying to do the right thing and help people where and when we canI have single moms making payments to us that have already gotten their car back and in good faith we are taking paymentsThere are not to many people that do thatWe really do try hardThe right thing here is to pay the billWe have discounted it and discounted itThey were in here talking about vacations and buying a new car, they can afford to pay the bill ***. Here is a breakdown of the money owed $1200.00- first transmission (van that caught fire)-Dodge Caravan $for the computer and fuse panel and flash and tow service of the town and country $for the removal and reinstall and rebuild and repair of the transmission that was fixed at a different shop but did not work Total $ We offered to settle at $ Now just money owed on the second van- one we have $$1200.00 ____________ $ We will settle for $CASH ONLY (no checks for obvious reasons) they have already received a huge discount up front so that doesn't leave a lot of room for more discount, unfortunately I have attached a estimate from Mitchell showing just labor on a remove and install and rebuild is over $1300, that is NO parts or Fluids or tax added just the laborThey received a very nice discount ***, Please give me your advice and thoughts on this situation Thank you for your time-- Tanya W*** Owner Star Transmission & Auto Repair WWashington St Indianapolis, IN 317-634-jwtransmission.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their response regarding ***'s Dodge Caravan is not relevant because of ongoing litigation. Therefore, we are responding to the real matter of our complaint which was unauthorized work on the Chrysler van. Star told us the van was fixed and when we went to pick it up and test drove itfound the mechanical fix was not complete. Again, we went to the shop a second time to pick up/test drive the van, as it was falsely indicated being fixed again. They charged us $(we were told $and never given copies by the repair shop) and ready to be driven away.(The employee who told us it was fixed and couldn't diagnose our error code when we told him the transmission was not shifting on the test drive,,, was fired later on by the company due to faulty workmanship) . The shop again later told us that we needed to open the transmission and look for a problem and they asked that we sign off on $200 more for that, which we did. Several days later we were informed that a weld was broken in the transmission, which was missed by the first mechanic who rebuilt the transmission immediately prior to bringing it to Star Transmissions. We had no more communication about the repair costs until we stopped in for the third time to pick up the van after they called and said it was done. Their repair timeline until this point was Nov16, 2016- March, 2017 due to the above issues. We have copies of pertinent texts attached.This company added an additional $to our repair bill, not the additional $we authorized and signed off on!!It jumped the bill from $to $1792!!As I have been toldit is a state and a federal law that a mechanic must have a reasonable bill unless he has written authorization for further expenses. At this point we still don't know if the Chrysler van is repaired and working, because they have not offered us the chance to come and test our vehicle.If in fact the van is repaired, we don't have or have never had any problem paying the $we authorized.If they are unwilling to settle for $on a repaired van, then we will be seeking further legal action as well as posting our experience on appropriate social media. Thank you for your time and consideration in this matter,
Regards,
*** ***
Hello, this is [redacted], and I am just reading your E-mail. Yes I am going to dispute this claim, first of all our cost has always been $240.00. It has never been $280.00 or $300.00, as can be verified on our website. [redacted] was in our class which started 4/4/16. Her...
first drive was scheduled for 4/26/16. Her mother called to cancel because she was having emergency surgery on that day. Her next drive was scheduled for 4/27/16 for which [redacted] was a No show/No call. [redacted] called for another schedule, she was given May 18, 2016, [redacted] called and canceled that day. We did not hear from [redacted] again until July 2016. She was again scheduled for a drive, July 29, 2016, for which she was a No show/No call. We didn't hear from [redacted] or her mother again until August. Her mom said that she would be leaving for school soon. I told her that I would try to give [redacted] consecutive days to complete her driving portion of the class. She was going to call me back and let me know if [redacted] would be available for consecutive days. I told her to call me personally when she knew so that we could get her finished. I did not hear from her mom again. As the State requires, we must always keep records on all students. If needed, I can fax you her driving sheet that we log all drives and notes on for individual students. It is from that paper that I am giving you exact dates and times [redacted]. Please feel free to phone me on my cell [redacted] to resolve this information.
Hello, this is [redacted] , and I am just reading your E-mail Yes I am going to dispute this claim, first of all our cost has always been $ It has never been $or $300.00, as can be verified on our website [redacted] was in our class which started 4/4/Her first drive was scheduled for 4/26/ Her mother called to cancel because she was having emergency surgery on that day Her next drive was scheduled for 4/27/for which [redacted] was a No show/No call [redacted] called for another schedule, she was given May 18, 2016, [redacted] called and canceled that day We did not hear from [redacted] again until July She was again scheduled for a drive, July 29, 2016, for which she was a No show/No call We didn't hear from [redacted] or her mother again until August Her mom said that she would be leaving for school soon I told her that I would try to give [redacted] consecutive days to complete her driving portion of the class She was going to call me back and let me know if [redacted] would be available for consecutive daysI told her to call me personally when she knew so that we could get her finished I did not hear from her mom again As the State requires, we must always keep records on all students If needed, I can fax you her driving sheet that we log all drives and notes on for individual students It is from that paper that I am giving you exact dates and times [redacted] Please feel free to phone me on my cell [redacted] to resolve this information
From: Tanya W*** Sent: Friday, May 19, 12:PM To: info Subject: case ID *** Hello *** My name is Tanya W***, myself and my husband William W*** are the owners of Star Transmission & AutoI am contacting you in regards to the
complaint filed from *** ***, concerning Star Transmission & Auto Repair. Thank you for contacting me, I am sorry I have been out all week ill, so I apologize that I am late responding to your letter I will be in the office most of the day and would be happy to answer any questions that you may haveI would love to find a resolution to this, one that is beneficial to both parties I will bring you up to speed on where things are at as of now, this has been turned over to my attorney and insurance company, who is doing a full investigationActually I have a message to call her today so hopefully I will have more answers for you as the day progresses. *** and *** had called our shop concerning a van that needed transmission work, after a short phone conversation they decided to bring in their Dodge Caravan SE for repairsThe van did indeed need a transmission, however they were taken out in the shop while their car was on the lift in the air and shown that it had a terrible engine oil leak and that it was very urgent to have that fixed as wellThey explained that they had a Town and Country at another location and the transmission was "supposedly" being repaired but that they had been without their van for weeks and now this van broke down and they have no more moneyThey declined the oil leak repair against our recommendationWe do have this all documented with the date and timesWe rebuilt the transmission and charged them 1200, which is a very nice discount for a rebuildThey picked up the vehicle on Nov 9th, and paid with a checkThe vehicle caught fire, we went to the scene of the fire and talked with the owners, *** and *** as well as the fire personalThe fire started in the rear of the car, which is where the engine oil was leaking toThe oil leak started a fire which is exactly what we were concerned aboutThe vehicle was towed to *** and *** wanted us to pay for the tow fee and the hazmat fee's associated with the fire which we declined since the fire was from a leak that was clearly explained to them both and shown to both of themThey stopped payment on the checkAs you can imagine this caused multiple problems for us. On Nov we repaired transmission cooler lines and did a flush and fill in a Chevy Express Gfor themWhile they were in they again began discussing the Town and Country that was at a garage and was still not fixedThey ask if we could find the problem and fix the van*** called the shop and was very upset stating now this mechanic was saying that it needed a computer and he was unable to get one for weeks and ask me to find one and find out how long it would take me to get a computerI did exactly what she asked and called her back with a price and the ETAShe ask me to have the vehicle towed to our shop.I called in the tow with Patterson's towingOnce the tow truck arrived the owner of the garage did not want to release it, and he said that *** and *** told him they did NOT authorize it to be towedI was humiliated and felt very embarrassed for myself and my tow truck driverI called *** and *** and ask what was going on, they said they didn't want to confront the current mechanic and wanted no problemsI explained that they ordered a tow but told the mechanic they didn't so he would not release the car*** did not want to call but he finally agreed to call the mechanic and explain that he was having the van towed to our shop to be fixedOnce the arrived we did inspect the vehicle and did agree it did need a computeras the van would not even startAfter scanning the van, it said loss communication with the pcm*** and I spoke several times on the phone on 11-16-and she was very frustrated that he had the vehicle 6-weeks and rebuilt the transmission but the vehicle was still not working(all of this was documented) *** ask us to diagnose and repair the vehicle, she stressed the fact they needed their van ASAPWe ordered the pcm and the fuse panel which was also shorted out, cannot state whose fault the owners or the previous mechanicOnce those repairs were finished we could start the van and explained that their were codes and the transmission was not shifting correctlyThey came and drove it several timesWe explained that the only way to find the cause was removal of the transmissionThey were upset over this, and I completely understand why however we did not fix the transmission and needed to remove it to find the cause of the problem. We called several times and left messages and finally on 1-16-they gave permission to remove the transmission and find the faultOn 1-26-pictures were sent to them via text message of the part that was broken in the transmission, I explained that the welds were broken and we had options- we could take it to ***'s garage and see if he could re- weld it or we could just buy a new piece which the cost would be about $They ask that we try to have it re-weldThat is exactly what we did and the part was able to be re-weld, again pictures were sent via text messageThe transmission was rebuilt and reinstalled and test drove on several occasions. *** and *** were informed that the vehicle was ready to be picked up, After several weeks they finally came in to discuss the vehicle and paymentI informed them that they had an outstanding balance of from the cancelled check (This had never been addressed) and that the new charges were $for the new computer and fuse box and flashing of the new computer- these charges were already discussed and they actually had written us a check which we declined until we figured out the transmission problemThe new charges for the removal and install and repair of the transmission was $(again a very big discount) They were very mad and refused and said they would sue me first*** went as far to state we did not have permission to remove the transmissionI explained to *** not only did you give us permission you were texting back and forth when I sent pictures of the broken pieceNow, I hope you understand we were their best friends until I mentioned the cancelled check and that we need that taken care ofIf they truly thought we were at fault for the fire they would not have us repair two more vehicles after the fireThey thought that the stop payment went unseen and overlooked and they were in the clearThey came in here and talked for hours about their family vacation to disney and the beach and referred everyone they knew hereThings were fine up to the point I said you guys stopped payment on this check that we not only did the work but discounted it by halfThis is when things turned uglyThe rental car fee's were because of the previous shop keeping the van so long and it still not workingWe had their 1st Van in and out of here in days and the second one has been done quite awhile, after the call was made to them that the 2nd van was done it was weeks before they came in to settle up with usI have all the documentation for all three repairs as well as the phone conversations and the diagnosis on all three vehicles. They did have a certified letter sent to us stating they had intentions to sue us over BOTH vehicles and we could settle for $10,and avoid a lawsuitAs you can imagine we immediately contacted our insurance company and our attorneyThe insurance has been conducting a full investigation on the cause of the vehicle fireHowever that has nothing to do with the second van - the one that is in our possession*** informed me that if the fire is no fault of ours then they will pay us all the monies owed but since then has stated he is not paying us for any of the repairs. ***, I truly want to resolve this and have this vehicle returned to them, however we spent many hours diagnosing someone else mistakesWhen the van arrived here the whole dash was taken apart as well as the fuse panelWe did have to pay our employee to reinstall all of this as well as install a new computer and fuse boxThe new computer had to be programmed to their van (flashed) and there was indeed a problem in the transmission clearly documented with photos sent to *** and *** via text messageNow again, we gave them a very good discount trying to be understanding to their situation but we have time and money invested in removal and rebuilt and reinstall and fluidThe previous mechanic missed the welds being broken and that is very unfortunate however not our faultWe did what they ask us to do and that was fix it correctlyWe have never once charged them storage fee's and as you can imagine the van has been here awhile and we have every right to charge them storage fee'sIt is posted everywhere in the front office that after days of your vehicle being done we have the right to charge a daily storage fee for every day your car remains hereWe are a family business and just trying to do the right thing and help people where and when we canI have single moms making payments to us that have already gotten their car back and in good faith we are taking paymentsThere are not to many people that do thatWe really do try hardThe right thing here is to pay the billWe have discounted it and discounted itThey were in here talking about vacations and buying a new car, they can afford to pay the bill ***. Here is a breakdown of the money owed $1200.00- first transmission (van that caught fire)-Dodge Caravan $for the computer and fuse panel and flash and tow service of the town and country $for the removal and reinstall and rebuild and repair of the transmission that was fixed at a different shop but did not work Total $ We offered to settle at $ Now just money owed on the second van- one we have $$1200.00 ____________ $ We will settle for $CASH ONLY (no checks for obvious reasons) they have already received a huge discount up front so that doesn't leave a lot of room for more discount, unfortunately I have attached a estimate from Mitchell showing just labor on a remove and install and rebuild is over $1300, that is NO parts or Fluids or tax added just the laborThey received a very nice discount ***, Please give me your advice and thoughts on this situation Thank you for your time-- Tanya W*** Owner Star Transmission & Auto Repair WWashington St Indianapolis, IN 317-634-jwtransmission.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Their response regarding ***'s Dodge Caravan is not relevant because of ongoing litigation. Therefore, we are responding to the real matter of our complaint which was unauthorized work on the Chrysler van. Star told us the van was fixed and when we went to pick it up and test drove itfound the mechanical fix was not complete. Again, we went to the shop a second time to pick up/test drive the van, as it was falsely indicated being fixed again. They charged us $(we were told $and never given copies by the repair shop) and ready to be driven away.(The employee who told us it was fixed and couldn't diagnose our error code when we told him the transmission was not shifting on the test drive,,, was fired later on by the company due to faulty workmanship) . The shop again later told us that we needed to open the transmission and look for a problem and they asked that we sign off on $200 more for that, which we did. Several days later we were informed that a weld was broken in the transmission, which was missed by the first mechanic who rebuilt the transmission immediately prior to bringing it to Star Transmissions. We had no more communication about the repair costs until we stopped in for the third time to pick up the van after they called and said it was done. Their repair timeline until this point was Nov16, 2016- March, 2017 due to the above issues. We have copies of pertinent texts attached.This company added an additional $to our repair bill, not the additional $we authorized and signed off on!!It jumped the bill from $to $1792!!As I have been toldit is a state and a federal law that a mechanic must have a reasonable bill unless he has written authorization for further expenses. At this point we still don't know if the Chrysler van is repaired and working, because they have not offered us the chance to come and test our vehicle.If in fact the van is repaired, we don't have or have never had any problem paying the $we authorized.If they are unwilling to settle for $on a repaired van, then we will be seeking further legal action as well as posting our experience on appropriate social media. Thank you for your time and consideration in this matter,
Regards,
*** ***
Hello, this is [redacted], and I am just reading your E-mail. Yes I am going to dispute this claim, first of all our cost has always been $240.00. It has never been $280.00 or $300.00, as can be verified on our website. [redacted] was in our class which started 4/4/16. Her...
first drive was scheduled for 4/26/16. Her mother called to cancel because she was having emergency surgery on that day. Her next drive was scheduled for 4/27/16 for which [redacted] was a No show/No call. [redacted] called for another schedule, she was given May 18, 2016, [redacted] called and canceled that day. We did not hear from [redacted] again until July 2016. She was again scheduled for a drive, July 29, 2016, for which she was a No show/No call. We didn't hear from [redacted] or her mother again until August. Her mom said that she would be leaving for school soon. I told her that I would try to give [redacted] consecutive days to complete her driving portion of the class. She was going to call me back and let me know if [redacted] would be available for consecutive days. I told her to call me personally when she knew so that we could get her finished. I did not hear from her mom again. As the State requires, we must always keep records on all students. If needed, I can fax you her driving sheet that we log all drives and notes on for individual students. It is from that paper that I am giving you exact dates and times [redacted]. Please feel free to phone me on my cell [redacted] to resolve this information.