Brookdale Carmel Valley

November 14,
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Dear ***,
Thank you for taking my call today and allowing me to offering our sympathies to you and your family for your mother’s passingThe associates and I feel resident’s become like family, and we were saddened to hear of your recent experience here at Brookdale Carmel ValleyThere was a misunderstanding between associates that caused confusion about your mother’s transition to the Assisted Living from our Healthcare CenterThis confusion is regrettable and is not part of our procedureWhen I learned of this experience and the difficulty it created for you I immediately took the steps for re-training and verification of understanding of Brookdale proceduresI do not want others to have difficulty in the future, so we focused efforts to help avoid anything like this occurring again
We are committed to helping residents transition from the Healthcare Center to Assisted Living, Memory Care or other living arrangements with care, compassion and dignityWe are also committed to helping families find peace of mind when faced with care needs for their loved onesIf I can be of further assistance please do not hesitate to contact meSincerely,
*** *** Executive Director
Brookdale Carmel Valley
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