Brookdale Senior Living-Elizabeth City

Thank you for giving us an opportunity to respond to this complaint.? The appointment with [redacted] that was scheduled for December 23rd was made with our Homeowner Service Manager not MrM***, [redacted] was aware of that at the time the appointment was scheduledOn the 23rd [redacted] did not show up for the appointment and subsequently cancelled itWe stand behind our prior response regarding the roof, that all roofing was installed prior to the installation of the stairsAdditionally, as stated in our response of December 18th we have agreed to make the necessary repairs to the stairs [redacted] states that someone offered to make a repair to the hardwood flooring by sanding it downAt no time did anyone suggest this to [redacted] ***All damaged hardwood flooring that has been identified to date has been replaced not repaired MrM [redacted] has reached out to [redacted] to meet with her to discuss her concerns and is awaiting her response.Sincerely,KHovnanian Homes

Complaint [redacted] I am rejecting this response because: The appointment that was made by the business for December 23rd was not with [redacted] y M***, the Head of Montgomery Ridge Developer in Skillman, NJ.? When I asked if I was meeting with [redacted] y, they said yes.? When I spoke to the business about the appointment, they told me that [redacted] y was away and won't be meeting with me.? Every person that I spoke to about the stairway situation, all have told me that [redacted] y is the one that makes the final decision.? I have contacted [redacted] y direcetly to his work email and still have not heard a response from him.? The appointment on the 23rd of December was cancelled and did not happen, since [redacted] y M [redacted] was not going to be there As for the roof not being placed on before the stairs were put in, was true.? Unfortunately, I did not take any pictures and have proof, but I saw, personally, that the stairs were installed prior to the roof being placed on.? I did not see all the damages that were on the stairs during closing, the lighting was better later, and showed all the damages.? I own other properties and have never had an issue like this.? I am very disappointed and upset at the damage done with a? brand new property, as well as the company not stepping up to remedy the situation.? "Sanding" the floor is not going to fix the deep damage that had been caused to the floor.? I have sent the comments provided by a professional, licensed NJ contractor on how to remedy the stairs.? ? Thank you Sincerely, [redacted] Regards, [redacted] ***

*** *** claim that the roof/ceiling was not installed
prior to the installation of the hardwood flooring in her home is falseThe
roofing and all other aspects of the building enevelope were 100% complete
prior to the installation of the hardwood floor or any other finish material
After
the hardwood floor was installed in the home it was covered with
cardboard to protect it from cosmetic/surface damageWe've previously agreed
to and have completed all necessary repairs to the hardwood flooring that have
been identifiedWe have also agreed to make the necessary repairs to the stair
risers however, to date *** *** has not permitted us access to complete this
workWe have an appointment with *** *** scheduled for December 23rd where
we hope to be able to confirm a date where we can complete the remaining
repairs to the stair risersThank,KHovnanian Homes

KHovnanian Homes of Delaware has been in constant contact with Mr***, specifically the VP of Construction. We understand the issue that has affected multiple homes within the community and we are committed to addressing all warrantable issues. While we understand Mr***
frustrations, we want to assure him that his issues will be and are being addressed.KHovnanian Homes

Thank you for giving us an opportunity to respond to this complaint. The appointment with *** *** that was scheduled for December 23rd was made with our Homeowner Service Manager not MrM***, *** *** was aware of that at the time the appointment was scheduledOn the 23rd *** *** did not show up for the appointment and subsequently cancelled itWe stand behind our prior response regarding the roof, that all roofing was installed prior to the installation of the stairsAdditionally, as stated in our response of December 18th we have agreed to make the necessary repairs to the stairs*** *** states that someone offered to make a repair to the hardwood flooring by sanding it downAt no time did anyone suggest this to *** ***All damaged hardwood flooring that has been identified to date has been replaced not repaired MrM*** has reached out to *** *** to meet with her to discuss her concerns and is awaiting her response.Sincerely,KHovnanian Homes

Complaint[redacted]I am rejecting this response because:
The appointment that was made by the business for December 23rd was not with [redacted]y M[redacted], the Head of Montgomery Ridge Developer in Skillman, NJ.? When I asked if I was meeting with [redacted]y, they said yes.? When I spoke to the business about the appointment, they told me that [redacted]y was away and won't be meeting with me.? Every person that I spoke to about the stairway situation, all have told me that [redacted]y is the one that makes the final decision.? I have contacted [redacted]y direcetly to his work email and still have not heard a response from him.? The appointment on the 23rd of December was cancelled and did not happen, since [redacted]y M[redacted] was not going to be there
As for the roof not being placed on before the stairs were put in, was true.? Unfortunately, I did not take any pictures and have proof, but I saw, personally, that the stairs were installed prior to the roof being placed on.?
I did not see all the damages that were on the stairs during closing, the lighting was better later, and showed all the damages.? I own other properties and have never had an issue like this.? I am very disappointed and upset at the damage done with a? brand new property, as well as the company not stepping up to remedy the situation.? "Sanding" the floor is not going to fix the deep damage that had been caused to the floor.? I have sent the comments provided by a professional, licensed NJ contractor on how to remedy the stairs.?
?
Thank you
Sincerely,[redacted] Regards,[redacted]