Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com Complaint ID [redacted] June 1, 2016Touchstone Properties Ltd became the Managing Agent for the consumer’s property (a condominium) on January 1, The beginning balances for all owner accounts were forwarded to Touchstone by the previous company On February 25, management at the property raised the issue of inaccurate balances, so further research was required and delays occurred in posting owner starting balances.When an owner sells a unit, there is additional work to verify the accuracy of all the numbers In her condominium’s case, submetering charges are billed to the owner’s maintenance fee account including common electricity reimbursement, gas reimbursement, sewer and water reimbursements, reserves and meter reading In order to calculate submetered charges, we have to wait for the utility bills to arrive This occurs around the 20th of the month for Hawaiian Electric invoices.The statement for April 1, was generated around March 25, and mailed to owners At that time she was still an owner The sale recorded March 29, and Touchstone received the recorded deed of the sale from consumer to new owner on March 30, On March 31, the Automatic Payment Program deletion form was filed effective with the April payment While there was a credit on this account, the prior management company’s previous balance and other charges reduced the refund to $ The refund check will be mailed on June 2, to the owner’s mainland address.The accuracy of account information is of the utmost importance to us as well as it certainly is to the customer We appreciate the patience afforded to us as we worked out the details, especially for a new client
From: James M M [redacted] [mailto:***@touchstoneproperties-hawaii.com] Sent: Tuesday, January 10, 4:PMTo: Kaina K [redacted] Cc: James M M [redacted] Subject: ID 11904535Letter attached from * [redacted] James MM [redacted] (R), PCAM ®President Iwilei Road, Suite 777Honolulu, HI 96817Phone:(808) 566- Fax:(808) 566-4110***@TouchstoneProperties-Hawaii.com www.TouchstoneProperties-Hawaii.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com Complaint ID [redacted] June 1, 2016Touchstone Properties Ltd became the Managing Agent for the consumer’s property (a condominium) on January 1, The beginning balances for all owner accounts were forwarded to Touchstone by the previous company On February 25, management at the property raised the issue of inaccurate balances, so further research was required and delays occurred in posting owner starting balances.When an owner sells a unit, there is additional work to verify the accuracy of all the numbers In her condominium’s case, submetering charges are billed to the owner’s maintenance fee account including common electricity reimbursement, gas reimbursement, sewer and water reimbursements, reserves and meter reading In order to calculate submetered charges, we have to wait for the utility bills to arrive This occurs around the 20th of the month for Hawaiian Electric invoices.The statement for April 1, was generated around March 25, and mailed to owners At that time she was still an owner The sale recorded March 29, and Touchstone received the recorded deed of the sale from consumer to new owner on March 30, On March 31, the Automatic Payment Program deletion form was filed effective with the April payment While there was a credit on this account, the prior management company’s previous balance and other charges reduced the refund to $ The refund check will be mailed on June 2, to the owner’s mainland address.The accuracy of account information is of the utmost importance to us as well as it certainly is to the customer We appreciate the patience afforded to us as we worked out the details, especially for a new client
From: James M M [redacted] [mailto:***@touchstoneproperties-hawaii.com] Sent: Tuesday, January 10, 4:PMTo: Kaina K [redacted] Cc: James M M [redacted] Subject: ID 11904535Letter attached from * [redacted] James MM [redacted] (R), PCAM ®President Iwilei Road, Suite 777Honolulu, HI 96817Phone:(808) 566- Fax:(808) 566-4110***@TouchstoneProperties-Hawaii.com www.TouchstoneProperties-Hawaii.com