To Revdex.com: Each month he Accounting Department sends statements to owners who are on Autopay, a service that deducts monthly maintenance fees directly from owner accounts We talked with the Complainant today and found that he did receive the May statement but has never received March or April statements Accounting confirmed that they were mailed, so the reason for not receiving them is still a mystery With the complainant, it was agreed that Touchstone will copy the March and April statements and MAIL to complainant Jim M [redacted] President
Complaint: ***
I am rejecting this response because:I am really confused as to why Foster Tower AOAO had a letter sent to me from an Attorney's office for $for Maintenance Fees for 2015, in February when all my Maintenance Fees were paid for in on a timely basis per the ledgers I have on my account? If the $WASN'T for Maintance Fees, like the Attorney letter said it was, then What Was It For? I am Curious! I would really like to know.Jonathan B*** sent me ledger from different companies for my account on January 4, 2017, (Hawaii First and Touchstone Properties). I went line by line on each ledger and my Maintance fees show that I paid on a Timely Basis & was Current for for the month period according to the ledgers sent to me and I now have the evidence in black and white for my maintance fees paid for from both Hawaii First (months) and Touchstone Properties (months). At the time I didn't have any documentation, because in February when I requested the information, (my ledgers) from Jonathan B***, no response to my emails.So why did Foster Tower AOAO have an Attorney letter sent to me saying that I owed $for Maintance Fees for in February when it was All PAID in 2015? Were the accounting records even looked at before a letter was sent to me? The letter said if I didn't pay the $4658.99, I would have to go to court. I didn't have any paperwork at the time, so payment was made & I paid the amount requested of $on February 15, according the Touchstone Property ledger on my account. I still want to know the reason why I was charged $4658.99, when all payments for Maintance Fees were paid by Michelle in 2015. Why did Foster Tower AOAO have sent to me a letter thru an attorney and why was I charged the $4658.99? I Need an Explanation about the $4658.99.in Detail. Can You Tell me What the $4658.99 is really for? What was I paying for to Foster Tower AOAO? Thank-You for a response.I want this $amount that I sent to Foster Tower AOAO in February returned to me in a form a check. Thank-You.
Sincerely,
*** ***
In response to complaint [redacted] Complainant is an owner at one of the Association's we manage. Prior to our becoming the Managing Agent for this Association, the Association's attorney was required to follow up on a complaint served by his lender (in order to protect the...
Association). When this happens the Association has the right to charge his account. Since the Association has a priority of payments policy; funds received from the client are applied to legal fees, resulting in a balance due of maintenance fees. The client was never assessed an additional maintenance fee, as they mentioned in their complaint. We have discussed this issue with client several times on the phone and via email. We have received permission from the Attorney to send client a copy of the invoice served upon the Association, explaining the details relating to the legal charge which was assessed to client. The client has the invoice in his possession.If anything else is requested of us, please do not hesitate to ask. We informed Mr. [redacted], as well. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted]
[redacted]:We discussed this complaint #[redacted] on the phone and you were going to re-open it so that I could respond....
I went on-line to do so and it is closed.Here is our response. "Touchstone Properties is the Managing Agent for the complainant's self governed property (a Hawaii condominium under HRS Chapter 514B) and takes its direction from the Board. The Board directed the letter be sent to the [redacted]’s after receiving a noise complaint from another owner. By this letter, Mr. [redacted] was given notice of the alleged violation. He hired an attorney and his attorney and the association’s attorney are working towards a solution.I would like to address the inaccuracies and possible misunderstanding of the Notification letter he received, but it is inappropriate in this forum with attorneys involved."Sincerely,Jim M[redacted]
To Revdex.com: Each month he Accounting Department sends statements to owners who are on Autopay, a service that deducts monthly maintenance fees directly from owner accounts. We talked with the Complainant today and found that he did receive the May statement but has never received March or...
April statements. Accounting confirmed that they were mailed, so the reason for not receiving them is still a mystery. With the complainant, it was agreed that Touchstone will copy the March and April statements and MAIL to complainant. Jim M[redacted]President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com Complaint ID [redacted]June 1, 2016Touchstone Properties Ltd became the Managing Agent for the consumer’s property (a condominium) on January 1, 2016. The beginning balances for all owner accounts were forwarded to Touchstone by the previous company. On February 25, 2016 management at...
the property raised the issue of inaccurate balances, so further research was required and delays occurred in posting owner starting balances.When an owner sells a unit, there is additional work to verify the accuracy of all the numbers. In her condominium’s case, submetering charges are billed to the owner’s maintenance fee account including common electricity reimbursement, gas reimbursement, sewer and water reimbursements, reserves and meter reading. In order to calculate submetered charges, we have to wait for the utility bills to arrive. This occurs around the 20th of the month for Hawaiian Electric invoices.The statement for April 1, 2016 was generated around March 25, 2016 and mailed to owners. At that time she was still an owner. The sale recorded March 29, 2016 and Touchstone received the recorded deed of the sale from consumer to new owner on March 30, 2016. On March 31, 2016 the Automatic Payment Program deletion form was filed effective with the April 2016 payment. While there was a credit on this account, the prior management company’s previous balance and other charges reduced the refund to $188.70. The refund check will be mailed on June 2, 2016 to the owner’s mainland address.The accuracy of account information is of the utmost importance to us as well as it certainly is to the customer. We appreciate the patience afforded to us as we worked out the details, especially for a new client.
From: James M M[redacted] [mailto:[redacted]@touchstoneproperties-hawaii.com] Sent: Tuesday, January 10, 2017 4:05 PMTo: Kaina K[redacted] <sk[redacted]@hawaii.Revdex.com.org>Cc: James M M[redacted] <[redacted]@touchstoneproperties-hawaii.com>Subject: ID 11904535Letter attached from *. [redacted]. James M. M[redacted] (R),...
PCAM ®President 680 Iwilei Road, Suite 777Honolulu, HI 96817Phone:(808) 566-4100 Fax:(808) 566-4110[redacted]@TouchstoneProperties-Hawaii.com www.TouchstoneProperties-H...⇄
I apologize, the first message ended up in my spam folder. I would like to update the status of my complaint. Following the filing of the Revdex.com complaint, Touchstone sent me the details of the legal charges that included an explanation of the charges. As a result, I have agreed to pay and Touchstone has agreed to wave the late fees. Please upgrade my complaint to resolved and consumer is satisfied. Please let me know if any further action is required to change the final status to resolved and consumer satisfied. Thank you, [redacted]
To Revdex.com: Each month he Accounting Department sends statements to owners who are on Autopay, a service that deducts monthly maintenance fees directly from owner accounts We talked with the Complainant today and found that he did receive the May statement but has never received March or April statements Accounting confirmed that they were mailed, so the reason for not receiving them is still a mystery With the complainant, it was agreed that Touchstone will copy the March and April statements and MAIL to complainant Jim M [redacted] President
The attachment is our response.Any questions call me at 566-*** Jim
Complaint: ***
I am rejecting this response because:I am really confused as to why Foster Tower AOAO had a letter sent to me from an Attorney's office for $for Maintenance Fees for 2015, in February when all my Maintenance Fees were paid for in on a timely basis per the ledgers I have on my account? If the $WASN'T for Maintance Fees, like the Attorney letter said it was, then What Was It For? I am Curious! I would really like to know.Jonathan B*** sent me ledger from different companies for my account on January 4, 2017, (Hawaii First and Touchstone Properties). I went line by line on each ledger and my Maintance fees show that I paid on a Timely Basis & was Current for for the month period according to the ledgers sent to me and I now have the evidence in black and white for my maintance fees paid for from both Hawaii First (months) and Touchstone Properties (months). At the time I didn't have any documentation, because in February when I requested the information, (my ledgers) from Jonathan B***, no response to my emails.So why did Foster Tower AOAO have an Attorney letter sent to me saying that I owed $for Maintance Fees for in February when it was All PAID in 2015? Were the accounting records even looked at before a letter was sent to me? The letter said if I didn't pay the $4658.99, I would have to go to court. I didn't have any paperwork at the time, so payment was made & I paid the amount requested of $on February 15, according the Touchstone Property ledger on my account. I still want to know the reason why I was charged $4658.99, when all payments for Maintance Fees were paid by Michelle in 2015. Why did Foster Tower AOAO have sent to me a letter thru an attorney and why was I charged the $4658.99? I Need an Explanation about the $4658.99.in Detail. Can You Tell me What the $4658.99 is really for? What was I paying for to Foster Tower AOAO? Thank-You for a response.I want this $amount that I sent to Foster Tower AOAO in February returned to me in a form a check. Thank-You.
Sincerely,
*** ***
In response to complaint [redacted] Complainant is an owner at one of the Association's we manage. Prior to our becoming the Managing Agent for this Association, the Association's attorney was required to follow up on a complaint served by his lender (in order to protect the...
Association). When this happens the Association has the right to charge his account. Since the Association has a priority of payments policy; funds received from the client are applied to legal fees, resulting in a balance due of maintenance fees. The client was never assessed an additional maintenance fee, as they mentioned in their complaint. We have discussed this issue with client several times on the phone and via email. We have received permission from the Attorney to send client a copy of the invoice served upon the Association, explaining the details relating to the legal charge which was assessed to client. The client has the invoice in his possession.If anything else is requested of us, please do not hesitate to ask. We informed Mr. [redacted], as well. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
[redacted]
[redacted]:We discussed this complaint #[redacted] on the phone and you were going to re-open it so that I could respond....
I went on-line to do so and it is closed.Here is our response. "Touchstone Properties is the Managing Agent for the complainant's self governed property (a Hawaii condominium under HRS Chapter 514B) and takes its direction from the Board. The Board directed the letter be sent to the [redacted]’s after receiving a noise complaint from another owner. By this letter, Mr. [redacted] was given notice of the alleged violation. He hired an attorney and his attorney and the association’s attorney are working towards a solution.I would like to address the inaccuracies and possible misunderstanding of the Notification letter he received, but it is inappropriate in this forum with attorneys involved."Sincerely,Jim M[redacted]
To Revdex.com: Each month he Accounting Department sends statements to owners who are on Autopay, a service that deducts monthly maintenance fees directly from owner accounts. We talked with the Complainant today and found that he did receive the May statement but has never received March or...
April statements. Accounting confirmed that they were mailed, so the reason for not receiving them is still a mystery. With the complainant, it was agreed that Touchstone will copy the March and April statements and MAIL to complainant. Jim M[redacted]President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com Complaint ID [redacted]June 1, 2016Touchstone Properties Ltd became the Managing Agent for the consumer’s property (a condominium) on January 1, 2016. The beginning balances for all owner accounts were forwarded to Touchstone by the previous company. On February 25, 2016 management at...
the property raised the issue of inaccurate balances, so further research was required and delays occurred in posting owner starting balances.When an owner sells a unit, there is additional work to verify the accuracy of all the numbers. In her condominium’s case, submetering charges are billed to the owner’s maintenance fee account including common electricity reimbursement, gas reimbursement, sewer and water reimbursements, reserves and meter reading. In order to calculate submetered charges, we have to wait for the utility bills to arrive. This occurs around the 20th of the month for Hawaiian Electric invoices.The statement for April 1, 2016 was generated around March 25, 2016 and mailed to owners. At that time she was still an owner. The sale recorded March 29, 2016 and Touchstone received the recorded deed of the sale from consumer to new owner on March 30, 2016. On March 31, 2016 the Automatic Payment Program deletion form was filed effective with the April 2016 payment. While there was a credit on this account, the prior management company’s previous balance and other charges reduced the refund to $188.70. The refund check will be mailed on June 2, 2016 to the owner’s mainland address.The accuracy of account information is of the utmost importance to us as well as it certainly is to the customer. We appreciate the patience afforded to us as we worked out the details, especially for a new client.
From: James M M[redacted] [mailto:[redacted]@touchstoneproperties-hawaii.com] Sent: Tuesday, January 10, 2017 4:05 PMTo: Kaina K[redacted] <sk[redacted]@hawaii.Revdex.com.org>Cc: James M M[redacted] <[redacted]@touchstoneproperties-hawaii.com>Subject: ID 11904535Letter attached from *. [redacted]. James M. M[redacted] (R),...
PCAM ®President 680 Iwilei Road, Suite 777Honolulu, HI 96817Phone:(808) 566-4100 Fax:(808) 566-4110[redacted]@TouchstoneProperties-Hawaii.com www.TouchstoneProperties-H...⇄
I apologize, the first message ended up in my spam folder. I would like to update the status of my complaint. Following the filing of the Revdex.com complaint, Touchstone sent me the details of the legal charges that included an explanation of the charges. As a result, I have agreed to pay and Touchstone has agreed to wave the late fees. Please upgrade my complaint to resolved and consumer is satisfied. Please let me know if any further action is required to change the final status to resolved and consumer satisfied. Thank you, [redacted]