Brookestone Films

- The vendor and consumer agreed to video and photography services via email for a specified price ($400)
- Vendor requested online payment without contract
- Consumer repeatedly requested a contract prior to submitting payment (waited weeks)
- When consumer received contract, she hurried to sign to lock down date
- Contract did not include all the services agreed to via email
- Day of event: the only service provided was photography
- Consumer will never be able to capture the memories of event due to vendor's oversight of contract details
- The email thread clearly states which services were agreed to at the specified price
- Vendor proposed reducing the agreed price ($400) to $for ONE service when services were expected at $- Consumer would like to be refunded for amount paid to vendor as being able to capture the memories in video due to vendor's oversight of contract details will never be replaced
- Consumer can provide email thread of aforementioned conversations
Pro