Brookfield Homes

This communication is to respond to the homeowner regarding complaints that she has made about our services at her home. We were hired to repair her home after a severe fire in her kitchen. We wrote an estimate of repairs for the fire damage which was approved by her insurance
company. While we have acknowledge that there is some sub-standard work, we have offered to repair such work or credit the repair of that work to the homeowner for the amount that the insurance company allowed on our estimate of repair. We have also offered credit for work not performed and for material changes again to the extent of our estimate approved by the insurance company. An area of disagreement with the homeowner is for work that she has submitted as needed repair work that has nothing to do with her fire loss. We contest that we did not used skilled professionals. We used a variety of employees and sub-contractors at her home. We used licensed electricians and plumbers All of their work was inspected and passed by local code officials. The uneven hardwood floor is the result of uneven floor framing that existed prior to the fire. We have offered to repair the floor despite that fact. The other issues she reports are again included in our offer to fix these issues. The doors worked well when we were last in her home. They are probably sticking due the humidity of summer. Again we would adjust or repair the doors if necessary. I do not know of any instance where we used the homeowners tools. We did offer to trade out items to include such things as granite countertops but no substantial communication took place with the homeowner on that subject. We did not take any leftover money from the insurance company or the homeowner There is $60,in funding that the insurance company has not yet dispersed pending settlement of these issues. The insurance company has sent a third party appraiser to the home to assess the quality of the work and the amounts rightly owed to each party. We have agreed to abide by the insurance company decision. I e-mailed the homeowner on June 6, in response to her submitting a $60,estimate of repairs to the home. Along with the e-mail there were attachments indicating which items we would agree to repair, which items we felt were not related to her claim and with items she would receive credit for changes in scope and material. After several weeks she responded to the insurance company personnel for us to come and fix her home. There was no indication that she had agreed to any of our points of contention that some of the work that she was demanding was not related to her fire claim. After attempting to discuss this with her over the phone, it became clear that she did not agree to any portion of our contention. I e-mailed her a second time on July 31, 2017, (Before we received this complaint in the mail from your office.) to again explain that we would fix this issues and extend her credit changes in scope and material. That offer was again rejected