Initial Business Response /* (1000, 5, 2014/02/13) */
Mr***'s vehicle problem was completely taken care of by our store at no cost to himHe had an oil change on February 18, and on March 13, the vehicle was brought back inMr*** had driven the vehicle for almost a month
(miles) and had taken it somewhere else for new tires during that timeMr*** stated that the engine had a noise, that there was no oil on the dipstick and he wanted it checkedUpon inspection it was determined that the oil filter was defective and the engine needed a new rod and main bearingsWe performed all the engine work at no cost to customerThe customer returned April 5, with engine noise and the crankshaft and bearings were replaced in addition to the original work under warrantyThe customer was informed that he would need to bring the vehicle back in miles for an inspection and necessary oil changeOn April 12, 2013, Mr*** returned the vehicle and complained of power loss and noiseAfter test driving and inspecting vehicle no problems were foundMr*** did not return for the requested inspection and oil change miles after the engine work was doneWe did not see the vehicle until Jan.20, He complained of a noise and loss of powerHe had oil changes performed somewhere else after we repaired his engineWe believe the rod to be causing the noise he is hearing nowWe know that the shop that changed his oil most recently would not have performed an oil change if they had heard an engine knockingTherefore we believe this engine problem is newWe have taken care of this vehicle and done our due diligence to make sure anything caused by our store was completely coveredWe have asked Mr*** to do his part by bringing the vehicle back to us for an inspection/oil change after all the engine work was doneWe did not see Mr*** for months and after he had taken his Toyota Camry somewhere else for servicesHe did not follow care instructions after we took care of his Toyota Camry engine at no cost to himWe believe he did not come back for those months because his engine was performing fineReputable shops will not change the oil in an engine that is knockingSince he has a new oil filter on his car fron a shop other than ours, we find his claim to be new
Initial Business Response /* (1000, 5, 2014/02/13) */
Mr***'s vehicle problem was completely taken care of by our store at no cost to himHe had an oil change on February 18, and on March 13, the vehicle was brought back inMr*** had driven the vehicle for almost a month
(miles) and had taken it somewhere else for new tires during that timeMr*** stated that the engine had a noise, that there was no oil on the dipstick and he wanted it checkedUpon inspection it was determined that the oil filter was defective and the engine needed a new rod and main bearingsWe performed all the engine work at no cost to customerThe customer returned April 5, with engine noise and the crankshaft and bearings were replaced in addition to the original work under warrantyThe customer was informed that he would need to bring the vehicle back in miles for an inspection and necessary oil changeOn April 12, 2013, Mr*** returned the vehicle and complained of power loss and noiseAfter test driving and inspecting vehicle no problems were foundMr*** did not return for the requested inspection and oil change miles after the engine work was doneWe did not see the vehicle until Jan.20, He complained of a noise and loss of powerHe had oil changes performed somewhere else after we repaired his engineWe believe the rod to be causing the noise he is hearing nowWe know that the shop that changed his oil most recently would not have performed an oil change if they had heard an engine knockingTherefore we believe this engine problem is newWe have taken care of this vehicle and done our due diligence to make sure anything caused by our store was completely coveredWe have asked Mr*** to do his part by bringing the vehicle back to us for an inspection/oil change after all the engine work was doneWe did not see Mr*** for months and after he had taken his Toyota Camry somewhere else for servicesHe did not follow care instructions after we took care of his Toyota Camry engine at no cost to himWe believe he did not come back for those months because his engine was performing fineReputable shops will not change the oil in an engine that is knockingSince he has a new oil filter on his car fron a shop other than ours, we find his claim to be new