Brookhusrt Car Wash

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.On the day of question, my window visor or "wind deflector" came off in the tunnel of the car washThere were signs up saying that the business is not liable for loose accessoriesI never had a problem with it while going to other car wash businesses however the one I frequent was closed that dayMy window visor came off and the employee attempted to attach it back onto my vehicleIf your business is not responsible or reliable for the damage to the window visor then you should have declined to attempt to attach the piece back to the vehicleSince you ALLOWED your employee to fix it, he damaged my vehicleThis employee used rubber cement to attach the window visorThe rubber cement went everywhere since the employee did not seem to know what he was doingIt got onto the paint of the carMy daughter and I complained about this and the manager told this employee to go get a "solvent" to remove the rubber cementUsing this "solvent" caused layers of paint to come off the vehicle where the employee applied a rag with said "solvent" to wipe off the rubber cementWe have video and photo of all the damaged this employee cause my vehicle while he attempted to attach the window visor back onto the vehicleIf you are not responsible for something, do not try to fix something you "aren't responsible for In regards to "all of my years I've been in business never once caused a scratch" that is an untrue statement since dirt and rocks can get caught in between the fabric and this can scratch the vehicleMany people who posted pictures and reviews on Yelp can attest to this since there are plenty of people who had problems with your car wash and damages to their carIn regards to my daughter and I being irate, we witnessed your employee scratch and remove some of the layers of paint on my vehicle, that is why we seemed irateWe noticed the employee damaging our vehicle so we started taking pictures and video recording itWhen other customers came up to us and asked us what happened, they started to inspect their vehicle and that is when the manager said "Lady, this is not my fault and we fixed it, leave" and tried to rush us off the parking to the side of the businessWe do not accept your one-time complimentary car wash because your business and your employee already damaged our vehicle, we are not going to return and have the vehicle receive more damage Regards, [redacted] ***

Thank you for your letter dated Aug 10, regarding a complaint by *** *** about her carwash experience.We have very clear signage in the car wash as most car washes have about not being responsiblefor loose chrome and or accessories which this situation clearly falls under.We
always give customers with lowered cars or any modification and or accessories such as inthis case the option of a hand wash which is a little more expensive, in this case the customerdeclinedThe car's wind deflector came loose when the air came on in the tunnel to dry the car.Our policy was clearly explained to the customer and she was shown our sign ageAt thecustomer's request, our employee attempted to glue the piece back on but was stopped by thecustomer who was getting irateAs far as scratches are concerned, our wash machine is all fabricand in all the years we been in business never once caused a scratch.We have been in business for many years and our #goal has always been customer satisfactionand to serve our community the best we canIn different incidents where we were at fault, wetook responsibility as we will always do and fixed the issues to the customer's highestsatisfaction.As an act of good faith, we would like to offer the customer a one-time complimentary car washand wax, all the customer needs to do is to bring a copy of this letter at the time of the service.Once again, thank you for your correspondenceIf you have any further comments please feelfree to contact me.Sincerely,*** ***, Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
On the day of question, my window visor or "wind deflector" came off in the tunnel of the car washThere were signs up saying that the business is not liable for loose accessoriesI never had a problem with it while going to other car wash businesses however the one I frequent was closed that dayMy window visor came off and the employee attempted to attach it back onto my vehicleIf your business is not responsible or reliable for the damage to the window visor then you should have declined to attempt to attach the piece back to the vehicleSince you ALLOWED your employee to fix it, he damaged my vehicleThis employee used rubber cement to attach the window visorThe rubber cement went everywhere since the employee did not seem to know what he was doingIt got onto the paint of the carMy daughter and I complained about this and the manager told this employee to go get a "solvent" to remove the rubber cementUsing this "solvent" caused layers of paint to come off the vehicle where the employee applied a rag with said "solvent" to wipe off the rubber cementWe have video and photo of all the damaged this employee cause my vehicle while he attempted to attach the window visor back onto the vehicleIf you are not responsible for something, do not try to fix something you "aren't responsible for. In regards to "all of my years I've been in business never once caused a scratch" that is an untrue statement since dirt and rocks can get caught in between the fabric and this can scratch the vehicleMany people who posted pictures and reviews on Yelp can attest to this since there are plenty of people who had problems with your car wash and damages to their car
In regards to my daughter and I being irate, we witnessed your employee scratch and remove some of the layers of paint on my vehicle, that is why we seemed irateWe noticed the employee damaging our vehicle so we started taking pictures and video recording itWhen other customers came up to us and asked us what happened, they started to inspect their vehicle and that is when the manager said "Lady, this is not my fault and we fixed it, leave" and tried to rush us off the parking to the side of the business.We do not accept your one-time complimentary car wash because your business and your employee already damaged our vehicle, we are not going to return and have the vehicle receive more damage
Regards,
*** ***

Thank you for your letter dated Aug 10, 2015 regarding a complaint by [redacted] about her carwash experience.We have very clear signage in the car wash as most car washes have about not being responsiblefor loose chrome and or accessories which this situation clearly falls under.We always give...

customers with lowered cars or any modification and or accessories such as inthis case the option of a hand wash which is a little more expensive, in this case the customerdeclined. The car's wind deflector came loose when the air came on in the tunnel to dry the car.Our policy was clearly explained to the customer and she was shown our sign age. At thecustomer's request, our employee attempted to glue the piece back on but was stopped by thecustomer who was getting irate. As far as scratches are concerned, our wash machine is all fabricand in all the years we been in business never once caused a scratch.We have been in business for many years and our #1 goal has always been customer satisfactionand to serve our community the best we can. In different incidents where we were at fault, wetook responsibility as we will always do and fixed the issues to the customer's highestsatisfaction.As an act of good faith, we would like to offer the customer a one-time complimentary car washand wax, all the customer needs to do is to bring a copy of this letter at the time of the service.Once again, thank you for your correspondence. If you have any further comments please feelfree to contact me.Sincerely,[redacted], Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On the day of question, my window visor or "wind deflector" came off in the tunnel of the car wash. There were signs up saying that the business is not liable for loose accessories. I never had a problem with it while going to other car wash businesses however the one I frequent was closed that day. My window visor came off and the employee attempted to attach it back onto my vehicle. If your business is not responsible or reliable for the damage to the window visor then you should have declined to attempt to attach the piece back to the vehicle. Since you ALLOWED your employee to fix it, he damaged my vehicle. This employee used rubber cement to attach the window visor. The rubber cement went everywhere since the employee did not seem to know what he was doing. It got onto the paint of the car. My daughter and I complained about this and the manager told this employee to go get a "solvent"  to remove the rubber cement. Using this "solvent" caused layers of paint to come off the vehicle where the employee applied a rag with said "solvent" to wipe off the rubber cement. We have video and photo of all the damaged this employee cause my vehicle while he attempted to attach the window visor back onto the vehicle. If you are not responsible for something, do not try to fix something you "aren't responsible for. 
In regards to "all of my years I've been in business never once caused a scratch" that is an untrue statement since dirt and rocks can get caught in between the fabric and this can scratch the vehicle. Many people who posted pictures and reviews  on Yelp can attest to this since there are plenty of people who had problems with your car wash and damages to their car.
In regards to my daughter and I being irate, we witnessed your employee scratch and remove some of the layers of paint on my vehicle, that is why we seemed irate. We noticed the employee damaging our vehicle so we started taking pictures and video recording it. When other customers came up to us and asked us what happened, they started to inspect their vehicle and that is when the manager said "Lady, this is not my fault and we fixed it, leave" and tried to rush us off the parking to the side of the business.
We do not accept your one-time complimentary car wash because your business and your employee already damaged our vehicle, we are not going to return and have the vehicle receive more damage.
Regards,
[redacted]

Review: Went to get my car washed on july 4th 2015. I got called on by an employee because the car auto locked, which I previously explained before they started washing my car. I noticed that the driver side wind deflector was ripped off and put back into place using tape. The employee lied about the tape saying that it was there to keep water from getting into my car. I told him to take off the tape, as he did so the wind defector came off the car. He then threw it in the back seat and said he would take care of it later. When my car was finished I noticed that the same employee was using bonding cement to attach the wind deflector back onto the car without prior approval from me. The cement was everywhere and also got onto the paint. The manager/owner was very rude claiming that his employee was not "trained" to put on the wind deflector. I complain about the messy cement/glue job, he said that they would remove it with a solvent. The solvent also took off the paint with the cement/glue. The manager/owner continued to refer to me as "lady" and told me that it was all he could do and to leave. Other customers came up to me asking me what was wrong as as I was telling them and showing them all the scratches and things that the car wash did to my car, the manager/owner came over and said it was not his fault and preceded to try to get me off the public property that I was parked on by his business.Desired Settlement: I want my $20 that I paid for my car wash back since my car was not even washed. I also want the business to pay to get the cement off my car and to get the scratch and the paint imperfections caused by the cement getting onto the paint and the solvent that was applied to the paint by an employee of the business acting on the businesses behalf.

Business

Response:

Thank you for your letter dated Aug 10, 2015 regarding a complaint by [redacted] about her carwash experience.We have very clear signage in the car wash as most car washes have about not being responsiblefor loose chrome and or accessories which this situation clearly falls under.We always give customers with lowered cars or any modification and or accessories such as inthis case the option of a hand wash which is a little more expensive, in this case the customerdeclined. The car's wind deflector came loose when the air came on in the tunnel to dry the car.Our policy was clearly explained to the customer and she was shown our sign age. At thecustomer's request, our employee attempted to glue the piece back on but was stopped by thecustomer who was getting irate. As far as scratches are concerned, our wash machine is all fabricand in all the years we been in business never once caused a scratch.We have been in business for many years and our #1 goal has always been customer satisfactionand to serve our community the best we can. In different incidents where we were at fault, wetook responsibility as we will always do and fixed the issues to the customer's highestsatisfaction.As an act of good faith, we would like to offer the customer a one-time complimentary car washand wax, all the customer needs to do is to bring a copy of this letter at the time of the service.Once again, thank you for your correspondence. If you have any further comments please feelfree to contact me.Sincerely,[redacted], Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On the day of question, my window visor or "wind deflector" came off in the tunnel of the car wash. There were signs up saying that the business is not liable for loose accessories. I never had a problem with it while going to other car wash businesses however the one I frequent was closed that day. My window visor came off and the employee attempted to attach it back onto my vehicle. If your business is not responsible or reliable for the damage to the window visor then you should have declined to attempt to attach the piece back to the vehicle. Since you ALLOWED your employee to fix it, he damaged my vehicle. This employee used rubber cement to attach the window visor. The rubber cement went everywhere since the employee did not seem to know what he was doing. It got onto the paint of the car. My daughter and I complained about this and the manager told this employee to go get a "solvent" to remove the rubber cement. Using this "solvent" caused layers of paint to come off the vehicle where the employee applied a rag with said "solvent" to wipe off the rubber cement. We have video and photo of all the damaged this employee cause my vehicle while he attempted to attach the window visor back onto the vehicle. If you are not responsible for something, do not try to fix something you "aren't responsible for.