Brooklyn Audiology Associates, P.C.

My mother, an 80 year senior citizen, recently widowed, doesn't speak english and is hearing impaired. After receiving an initial positive recommendation from an uncle, I took my mother to purchase a set of hearing aids from Brooklyn Audiology Associates PC specifically it's Ave Z location. She purchased a Lyric subscription and was charged $3,590.00 for the device and procedure. We had nothing to lose since it was a money back guarantee if we weren't satisfied within the 45 day trial period. We paid a $400 downpayment as requested and had to make zero percent interest free monthly payments for 1 year if we decide to keep the device. After a week, my mother complained to me and I complained to the doctor within the trial period, that the device was not working properly, the sound amplification was too loud and giving my mother headaches and dizzyness. The doctor said we should go to his office and he would make adjustments to the device, and he did. Then my mother complained again, and once again I complained to the doctor and adjustments were made. This went on for weeks and weeks. At the end, pm March **, 2013, my sister and I were fed up making doctor visits and we returned the hearing aid device, and was told that I would be given a credit of $1800, but that I would have still owe a balance of $1200. I told them why if it didn't work and what about the money back guarantee, and they responded along the lines that they can remove the balance owed if I paid for a better one that would cost around $6,000.00. I refused such offer and they responded that I should get the best for my mom since I only have one mother. How rude is that? Who are they to tell me how to be a daughter? The doctor refuses to return the downpayment, and now he threatened to send me to collection. I called my uncle, who recommended me at first , and he told me that he has been attending continuing doctor visits and making adjustments for the past 8 months and that the device still does not work properly. I don't expect this from a company whose in the business from 1980 and makes claims on Superpages.com that " Guaranteed Results OR Your Money Back!, Choose Brooklyn's Trusted Audiologists!, We Get It Right the First Time. We Guarantee It!, To Find Out If You Have A Hearing Problem, Call Our Free Dial-A Hearing Screening Test, Brooklyn Audiology Associates, Pc, Brooklyn'S 1st & Most Experienced Dispenser For, Diva By, Over 30,000 Satisfied Patients, Individual Programming for Optimal Results, Call for Free Video and Informational Package, Your Results Are 100% Guaranteed, 7 Time Recipient of the Widex Platinum Award for Superb-Performance in the Fitting & Performance of Digital Hearing Instruments, Inteo, Extreme Makeover" and "Good Morning America!"