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Brooklyn Bedding

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Brooklyn Bedding Reviews (5)

It is correct that our system is not able to process a return to the same card if the transaction is over 60 days old. I would be happy to process a full refund (shipping cost included) via paper check sent through the US mail. Since the refund was paid via PayPal that refund would first have to be...

cancelled by the customer. If they have already started a dispute with their card service that would also need to be cancelled in order to not have them refunded twice. I would be happy to communicate with this customer directly but it seems they have not provided any information on the order.  Thank you, MarioBrooklyn Bedding ###-###-####

Regarding customer Faye [redacted]: The marks shown on the mattress are not pee or any environmental stain or soil, and to make that accusation by guessing/assuming is disheartening and just wrong. The stains on her new mattress are from a little too much glue, the product that seals the layers of...

foam together so they do not shift, creating a supportive and durable sleep surface for all our customers and Ms. [redacted]. It is the same product that every mattress manufacturer uses to seal their beds together. While our production facility was at fault for spraying a little too much glue on the foam layers at the foot of the bed to make sure it would be durable for Ms. [redacted], creating the yellowish tint she is referring too, her making the accusation it is a used product and has unsanitary stains is just wrong. At this time, we will contact the store and let them know that Ms. [redacted] will be bringing the mattress back for a full refund. It is extremely unfortunate that Ms. [redacted] made accusations of this level without knowing the facts. Once the mattress is returned by Ms. [redacted], we will refund her 100% of her purchase price in the manner in which it was paid. If it was paid by cash or check, we will issue a check from our Corporate offices. Ms. [redacted] needs to assure that the address that she gave us at point of sale is her current mailing address for that type of refund. While we would love to have the opportunity to help Ms. [redacted] find a sleep surface that she would be satisfied with, it is apparent by her slanderous comments out to the public that she is choosing not to do business with us.  Sincerely,Brooklyn Bedding

The order has been refunded in full as of 9/22/2016, our processing system has allowed us to issue refunds now up to 180 days after the transaction posts. This was not the case 30 days ago as they only allowed up to 60 days after the transaction. In any case I have processed the refund and verified that the merchandise has been returned to our facility.  Thank you, Mario Brooklyn Bedding

To whom it may concern,The total purchase price for this mattress was $855.00 for each order. Once was done as an initial order the other done as an exchange order. As explained to this customer via email we attempted to contact MXD to have this scheduled more quickly and offered to allow this...

customer to donate the mattress for a full refund of the original order as well as offering to have the mattress recycled with proof of invoice for a full refund. There has been communication since the beginning of this process and we have gone above and beyond to be helpful. In our last email I offered to have the original mattress order refunded and would be willing to wait to have this picked up by the MXD service. MXD did explain that there may be some delays due to the holiday season and this was explained to this customer as well.The purchase amount was not for the amount this customer stated in their review, attached is a copy of the invoice with any of the personal location information blacked out in order to protect this customers information. We are and will not be held responsible for compensation in the amount of an entire other mattress and issue a second refund. If the customer would like to return the entirety of the merchandise ordered we will happily refund this customer in full once the merchandise has been removed from their home.Please feel free to contact me if you have any questions at all. Order in the attachment is the customers original order and not the order number listed. Order listed in complaint is second order for an exchange that customer has not made any attempt to return.  Mario Brooklyn Bedding [redacted]

Attempting to contact MXD was not the deal when I agreed to exchange the mattress. Actually contacting them was the deal. And having them contact me to handle the mattress removal. Nowhere was it stated that I would be eventually responsible for handling that aspect of the exchange. I am unable and unwilling to do so, because I don't have the time and that wasn't part of the deal.They have not gone "above and beyond to be helpful." The woman who "set up" the MXD call (that never happened) never responded to my e-mail 10 days after her first and only contact with me. That's not above and beyond. That's not even ground level.I have not received the e-mail from Mario in which he claims to have offered to refund our initial mattress. I received an e-mail from him, which I forwarded to the Revdex.com, which made little to no sense and wasn't grammar or spelling checked before being sent. If that is the e-mail he is referring to, then he needs to re-read it and edit it, and then send it again.The purchase amount that I have spent on both mattresses is $855 for each, or $1710 total. I still hold Brooklyn Bedding responsible for contacting someone to remove my initial mattress. I still hold Brooklyn Bedding responsible for refunding me my $855 for that first mattress. And I now hold Brooklyn Bedding responsible for reimbursing me for the second $855 mattress. I was told a moving company contracted by Brooklyn Bedding would contact me within 5 days. They never did. It has now been over a month. This is unacceptable. Mario's e-mail states "If the customer would like to return the entirety of the merchandise ordered we will happily refund this customer in full once the merchandise has been removed from their home" but my question would be who's going to remove the merchandise from my home? Because the company whom they pay to do so, MXD, appears to be unable to handle the demands of whatever contract they're under.

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Address: 7050 E BROADWAY, Tucson, Arizona, United States, 85710

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