The purpose of this letter is to provide information regarding the above claimWe looked into the situation as followsThe customer called in for a no heat call.Our Tech arrived and took care of the problem, see the attached work orderWhen he got it running he noticed soot in the burners, he
cleaned them (this is a Luxaire gas furnace) best he couldHe then using a Bacharach II, carbon Monoxide detector he checked the area around the furnace and advised the owner and then we followed up with a sales call concerning the furnaceWe do issue CO Detectors to our techs and they are advised to use them during the service calls and since this was a first time customer and a rental we wanted to document our callThe CO detected was not enough to shut down the furnace, however we wanted the landlord to be aware that he should start planning to upgrade his systemThe customer did pay for the callThe customer did call back to complain about the CO situation and that he had another company ook at the furnace and they did not find any COOur service coordinator offered to double ' check the unit or at least look at the service order from the other company to see what they found At that point the owner hung up on himIn closing to be sure that the systems are operating properly we will continue the use of combustion analyzers during our serviceIf you have any additional questions, I can be reached at ###-###-####Sincerely,*** ***Service Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The purpose of this letter is to provide information regarding the above claimWe looked into the situation as followsThe customer called in for a no heat call.Our Tech arrived and took care of the problem, see the attached work orderWhen he got it running he noticed soot in the burners, he
cleaned them (this is a Luxaire gas furnace) best he couldHe then using a Bacharach II, carbon Monoxide detector he checked the area around the furnace and advised the owner and then we followed up with a sales call concerning the furnaceWe do issue CO Detectors to our techs and they are advised to use them during the service calls and since this was a first time customer and a rental we wanted to document our callThe CO detected was not enough to shut down the furnace, however we wanted the landlord to be aware that he should start planning to upgrade his systemThe customer did pay for the callThe customer did call back to complain about the CO situation and that he had another company ook at the furnace and they did not find any COOur service coordinator offered to double ' check the unit or at least look at the service order from the other company to see what they found At that point the owner hung up on himIn closing to be sure that the systems are operating properly we will continue the use of combustion analyzers during our serviceIf you have any additional questions, I can be reached at ###-###-####Sincerely,*** ***Service Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***