Hi Nichole, Please read below for a detail of the event in question.
"">*** *** moved into her home on 12/22/Prior to move in her apartment was made ready and inspected to ensure it was in pristine conditionThe home met all standardsThere was no leak and no moisture growth. On her move in inventory *** noted a small mildew stain on the grout of the shower in the upper corner*** was told at that time that mildew would occur on the grout with use of the shower and that she should use comet or another house hold cleaner to keep the area cleanThis was on 12/26/On 1/26/Ms*** came into the office after 5 pm to ask that her master closet be checked for moldMaintenance responded immediately and noted that the there was a crack in the grout on Ms*** tub shelf, located at the bottom of the shower(not in relation to the mildew mentioned on her inventory form), this crack in the grout was not there when she moved in and had not been reported to the officeBecause of the crack water was able to get behind the tile in the tub surround and made its path to the mater closet which is where moisture began to accumulate and mold took placeThe morning of 1/27/16, less than hours after the issue was reported and epa certified company responded and thoroughly remidiated the area. After the work had been finished, Ms*** came into the office and stated that she had been at the Dr with her baby and that they were sick because of the mold and that the doctor wrote a note stating that they could not return to the apartment until it was mold freeAt this time that point was not applicable since the mold had already been remidiatedI walked the apartment with Ms *** and her husband and explained the process we usedThey were concerned it was not done right to which I assured them that it was and that the company I used was licensed. I did let them know that if they had further concerns they could have a mold test done at their own expense. This entire issue was responded to and taken care of in less than hoursThe following day 1/28/16, a team went back in to remove more dry wall in the linen closet, this drywall was wet from the blower that was placed on the closet and had no moldMs*** chose to sit in her car for several hours while this work was being done, even though I offered for her to come into the officeShe stated that because she was on steroids she could not be around people. I never saw the doctors note Ms *** stated she hadMs *** has never specified exactly what she feels we should have done differentlyHow can we as management be held responsible for an issue we did not know was taking place? Once we were notified the issue was responded to promptly and thoroughly with absolutely no lag in time. Ms*** did have shoes in the closet where this incident took placeIt is specifically stated in ms Saunder's lease that management is not responsible for damages caused to personal items. Ms *** has had no further issues with moisture in her apartment. -- *** * *** Waters Edge Apartments Community Manager ***
** *** *** ***
*** ** ***
*** ***
*** ***
***
Complaint: [redacted]
I am rejecting this response because: The shower had cracks prior to move in and management made a copy of my son's note from the pediatrician indicating that he became sick. They did not make a copy of my note from my doctor.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: You all stated that our renters insurance was going to cover our damaged belongings and they will not because they stated that the damage was caused due to wear and tear and it was not a plumbing issue. We have also incurred medical bills due to neglect on your behalf. Also having us stay in the home with the factory fan drying the wet area and the extremely strong smell of mold did not seem ethical. You may not have known about my families health issues in regards to me being allergic to mold and my husbands asthma but you all did know we have a baby.
Regards,
[redacted]
Hi Nichole, Please read below for a detail of the event in question.
"">*** *** moved into her home on 12/22/Prior to move in her apartment was made ready and inspected to ensure it was in pristine conditionThe home met all standardsThere was no leak and no moisture growth. On her move in inventory *** noted a small mildew stain on the grout of the shower in the upper corner*** was told at that time that mildew would occur on the grout with use of the shower and that she should use comet or another house hold cleaner to keep the area cleanThis was on 12/26/On 1/26/Ms*** came into the office after 5 pm to ask that her master closet be checked for moldMaintenance responded immediately and noted that the there was a crack in the grout on Ms*** tub shelf, located at the bottom of the shower(not in relation to the mildew mentioned on her inventory form), this crack in the grout was not there when she moved in and had not been reported to the officeBecause of the crack water was able to get behind the tile in the tub surround and made its path to the mater closet which is where moisture began to accumulate and mold took placeThe morning of 1/27/16, less than hours after the issue was reported and epa certified company responded and thoroughly remidiated the area. After the work had been finished, Ms*** came into the office and stated that she had been at the Dr with her baby and that they were sick because of the mold and that the doctor wrote a note stating that they could not return to the apartment until it was mold freeAt this time that point was not applicable since the mold had already been remidiatedI walked the apartment with Ms *** and her husband and explained the process we usedThey were concerned it was not done right to which I assured them that it was and that the company I used was licensed. I did let them know that if they had further concerns they could have a mold test done at their own expense. This entire issue was responded to and taken care of in less than hoursThe following day 1/28/16, a team went back in to remove more dry wall in the linen closet, this drywall was wet from the blower that was placed on the closet and had no moldMs*** chose to sit in her car for several hours while this work was being done, even though I offered for her to come into the officeShe stated that because she was on steroids she could not be around people. I never saw the doctors note Ms *** stated she hadMs *** has never specified exactly what she feels we should have done differentlyHow can we as management be held responsible for an issue we did not know was taking place? Once we were notified the issue was responded to promptly and thoroughly with absolutely no lag in time. Ms*** did have shoes in the closet where this incident took placeIt is specifically stated in ms Saunder's lease that management is not responsible for damages caused to personal items. Ms *** has had no further issues with moisture in her apartment. -- *** * *** Waters Edge Apartments Community Manager ***
** *** *** ***
*** ** ***
*** ***
*** ***
***
Complaint: [redacted]
I am rejecting this response because: The shower had cracks prior to move in and management made a copy of my son's note from the pediatrician indicating that he became sick. They did not make a copy of my note from my doctor.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: You all stated that our renters insurance was going to cover our damaged belongings and they will not because they stated that the damage was caused due to wear and tear and it was not a plumbing issue. We have also incurred medical bills due to neglect on your behalf. Also having us stay in the home with the factory fan drying the wet area and the extremely strong smell of mold did not seem ethical. You may not have known about my families health issues in regards to me being allergic to mold and my husbands asthma but you all did know we have a baby.
Regards,
[redacted]