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Brooklyn Motor Sports

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Brooklyn Motor Sports Reviews (1)

I bought my 2007 jeep compass in for repairs that they have not fixed, this is the fourth time its been in the shop for the same problemsmy car has been in the shop four times for the same problem. Purchased 06-06-2013. Taking to the shop for the first time for sounds coming from front on 07-02-2013 and repairs wheel bearing and o2 sensor. The second attempt for same problems check enginge light on still and still noise from front end with transmission noise shaved front rotors replaced (2) O2 sensor (again) and wheel speed sensor, cant diagnose noise on 07-18-2013. third attempt going on for same problems on 07-24-2013 still cant diagnose problems and refuse to fix. Fourth attempt currently at jeep dealing for same problems denying to fund all money for repair making pay for a deductable that's on a different warranty than other ones.havent had my vehicle longer than a weel since I had bought it.Desired SettlementI bought this car because I needed a car to get to and from work and to help out with my [redacted] fiance. This car since I have bought it has been in the shop constant and need it more reliable. I want the car completely fixed or a refund on all of my money that I had put down and payed for when I havent driven the vehicle. Ive been using other vehicles to get around because I have not driven my car more than a week without it breaking down and having mechanical problems. Please can you help me with finding a way to fix these problems I have all documentations of things they said have done and wont fix. I have both warrenty papers and hes only going by one because says he doesnt have to go by the other. Please can you help me out with this problem call me at [redacted] or house phone [redacted] and my email [redacted]. Thank you so much I appreciate all the help I can to address this car to get it fixed complately or replaced. Thank you very much [redacted]Business' Initial Response BROOKLYN MOTOR SPORTS INC[redacted] XXXXXXXX-XXX-XXXXSeptember 3rd, 2013 To whom it may concern, Re: Case [redacted]I want to first start off by saying that just last week on August 29th, 2013 I was told by State of [redacted] that I did nothing wrong in this case. All complaints were given to them and I sent them all requested documents showing repairs were made for this vehicle in a timely manner. As we are all aware at times vehicles do come in for complaints that cannot be duplicated nor found. We all know that vehicles do come in for "Check Engine Light" issues, they are repaired and vehicles leave and something else malfunctions. I did everything within my power to satisfy this customer, except drop everything at his convenience. He never loss use of his vehicle, as he claims. The only days he loss use of it was when it was actually being repaired in the shop. He is making is sound like he was never even able to drive the vehicle at all. He constantly made claims about the vehicle being unsafe and undriveable which was never the case. To this day the customer is requesting we pay for another safety check thru DMV (which was denied) due to the fact this vehicle has been safety checked by three garages now including the last garage which is a certified Chrysler New Car Dealer in [redacted]. I paid for the re-safety everytime in an effort to keep the customer happy. He was upset that he had to pay a tow bill because he claims the transmission is broken. The transmission was in fact checked twice and no issues were found so I told [redacted] that the two bill would be his call and his to pay for and that if something was found wrong with the transmission I would be happy to reimburse him for the tow bill. As it would happen to be, once Chrysler checked out and road tested the vehicle, nothing was found wrong with the transmission. He did have a ball joint that was within state regulations but was replaced in order to keep him happy. I also replaced the front strut as well at no charge to him due to it leaking. Never failed but felt once again to keep him happy I would do this. He claims that we never paid for any repairs to both you and the [redacted] DMV which was proved false with all the documents I provided them. I won't get into how much I have paid for repairs in this forum but I have paid for repairs and have honored my obligation as a used car dealer and gone above in the interest of customer service. It is clear to me that [redacted] feels if he makes enough noise and false accusations that someone may come to his rescue by giving him something he has neither paid for or deserves. Even at the time of this complaint, he has gone back to the Chrysler Dealership and I authorized the replacement of another ball joint even though it was within [redacted] DMV tolerance for not being replaced. I will continue to try and keep [redacted] happy and keep his car serviced but I don't see what more I can do. He keeps going to places to try and get the answer he wants to hear. I know a customer can make any claim they want and I appreciate the opportunity to respond to this empty complaint. As I stated in the opening, I have been cleared of any wrong doing with the [redacted] DMV and they are closing the case with the understanding that I have done what is required of me and more. Any questions call me at the above number.[redacted]

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Description: Motorcycles-Dealers, Motor Scooters - Dealers

Address: 476 Providence Rd, Brooklyn, Connecticut, United States, 06234-1823


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