Brooklyn Transmissions Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I would like respond to this complaintI was not the salesperson on this dealIt was my service manager EddyI only got involved when my service manager was out this past Friday and SaturdayWhen the vehicle came into my facility it barely movedIt would lock up and stall violently upon
engagementAfter we rebuilt said transmission some of the problems were gone (now that we had a newly rebuilt transmission), but the transmission still did not function properlyWe investigated this and found wires by the EGR tube were melted together (this is located on the engine) that were affecting the overall performance of the transmissionMy service manager told the customer that these wires need to be fixed in order to make the transmission operate properlyHe agreed to this repairIt did take about a week or two to fix this problem since it was a holiday week (Labor day) and one of my other tech's was on vacationAfter the wires were repaired the transmission operated properly, but the speedometer did not work and the car had a code for an internal computer failureWe replaced the VSS on the transmission with used one's that I had in the shop and the problem was still thereThe customer wanted to take the car to another shop and we, of course, said fine, but we need to see the vehicle back here after the vehicle is repaired so we can update the warrantyThe customer brought the car back in today (9-**-2016) and said that the sensors we replaced were replaced again and the code for the computer is gone and the speedometer is now workingWe verified that the speedometer is now working and the computer code is goneWe updated his warranty to reflect his year 50,warranty and he told me the sensors and repair cost him $I offered to pay him that and he declined and said don't worry about itI gave him a free coupon with about $of savings on it as a customer courtesyThe customer claims that the wiring work was never done is and we even showed the customer son that was here today (different person than who wrote this e-mail) where the wires that we worked on wereThe customer was never charged for the sensors in questionThe person writing the e-mail never said he will return in one hourI have video and audio to prove thatHe simply said he wanted a second opinion and wanted to take the carWe said that's fine and when the vehicle returns with all the correct readings, we will put the warranty back on

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My initial demand to resolve have been not met. Please refer to until complain for resolution 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because Please see initial complain for what needs to be done to resolve Refund  of $150 for instalation  of sensor plus sensor cost$347 for wires that were not installed.    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Abdul Hayee

I was told by the son who picked up the car that the sensors cost him $100.00 to install and I was willing to give him a check right there and he denied. I asked him multiple times and he kept denying it. The son who picked it up was not the son writing this e-mail. I will be happy to give him a check for the $100.00 that I was told he paid. As far as the $347.00 goes that repair was done. The wires that were repaired were showed to the son that picked up the car. They were not wires down by the transmission, but were by the EGR tube and the wire harness still has other issues that should be addressed, but do not seem to be effecting anything at this point.

Review: I have the check engine light on, I took it to [redacted], they gave me back the car in a week , I drive it from Brooklyn to the city the check engine came back on, I took it back, , they told it was something else, and the charge me again, , I pay again , I drove it for a week the light come back, it took it back again,they charge me again ,I drove from [redacted] to my home,I trun on the car the next day to go to work the light came back,Desired Settlement: I want my car to be fix r give me back my money

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: An agreement was made yesterday (Monday) with the employee [redacted] for after hours pickup today of the repaired automobile and payment for services would be rendered at the time of pickup. I had informed him when I first brought the car into him two weeks ago that I work in Manhattan and that I did not get out of work until 6:00 pm, so I would not be able to have them repair the car because I would not be able to pick the car up during business hours. He assured me that he would work something out with me to stay after hours for pickup when the car was ready. [redacted] called yesterday to advise that the car was ready and asked about payment. I told him I was using a Discover card but that processing had to wait until they verified payment from my bank before allowing this large of a transaction, and that the clearance would be today (Tuesday). He elected not to take the credit card number yesterday. [redacted] was not able to stay after hours on Monday (yesterday) evening so an agreement was made with [redacted] for after hours pickup of the car between 5:30 & 6:00 pm this evening and I was assured this was OK. I got out of work early at 5:00 p.m. and was at the Sutter Ave subway stop at 5:45 where I proceeded to call the shop. I got an answering machine and I left a message advising of my travel progress and that I was waiting for the bus to take me to the shop. I left three or four more messages advising of my travel progress. When I got to the shop, everything was shut down tight, all the security gates were in place and no one was obviously there. I received no phone call advising that he could not stay for pickup and there were no messages from him. He should have called me and if I was in a dead zone like subway tunnels, then he should have at least left a voice message advising he wasn't going to be there, instead of making me come all the way out there for nothing. There is an extreme heat warning in the city and I do have heart issues and it would have been courteous to not have to travel in it. It took me over an hour to get home by bus from the shop and I still had to walk a mile while it was still near 90 degrees outside. I have also expensed additional transportation costs and will have to do so a second time. There was a message earlier on my cell phone from their receptionist about the credit card, but since he elected not to take credit card yesterday and it was agreed that pickup was going to be this evening so as to avoid storage fees beyond this evening, payment was going to be made at pickup with the credit card. Now the shop has a policy of charging storage fees if the car is not picked up within 1 day of notification of completed repair. I received notification yesterday and I was at the shop today by agreement with payment. I believe that this is an attempt to garner more revenue by charging me storage fees and now they probably will not honor their after hours pickup agreement so now I will have to either wait until the weekend after July * or miss a my niece's first communion this weekend in order to pickup the car. Either way I am getting assessed storage charges for the car until pickup because now I want payment to be at the time of pickup. One last thing, they have had the car for so long that I'm pretty sure that the temporary inspection sticker has expired on the car so when I do pick it up; I run the risk of getting a ticket for an expired inspection. Also they have a problem giving exact repair quotes at any time, and even at the time of completion. I was quoted somewhere between $2400 & $2500 but not more than $2500 and I still don't have an exact dollar figure. They actually assured me at the beginning that they would work within my budget but have gone over it by $500 and still without ever giving me an exact dollar amount.Desired Settlement: Issuance of new temporary inspection if old one has expired at no charge. It would be nice if they would just do the inspection at no cost. Waive any and all storage fees for however long the car is at their shop, since they agreed to take the car and assured me that they would work something out with me for pickup, knowing ahead of time that I have a busy work schedule. If they couldn't accommodate me they should have said so and I would have taken my car to my own mechanic who never gives me a problem about after hour’s pickup and doesn't charge storage fees. I am now back on a 9:00-6:00 p.m. schedule and travel to their shop is no less than 1 hour, which means after hours pickup of at least after 7:00 p.m. If they want the car picked up this Saturday, 6/**/13, then I expect a discount of 15 percent because I am missing my niece's first communion. It was a requirement to give them my social security and date of birth to even start repair of the vehicle which I am uneasy about now due to identity theft issues so payment will be made by credit card but is to be at the time of pickup, because they have lost all credibility with me and I am not comfortable now giving my credit card over the phone to a business that operates in this manner. I am trying to sell the car so for as long as they have the car in their possession, I am missing monetary opportunities to list the car and show it to prospective buyers. I am also paying insurance on a car that I am not able to get repossession of, even though I have the means to pay for the repair service. I should also like reimbursement for the transportation costs that I incurred for this pickup that never occurred and that I now have to do a second time. If they are truly sorry then they could offer a 10 - 15 % discount off the total repair bill as compensation for the grief and aggravation that I have had to endure unnecessarily and in the extreme heat. Since they no longer respond to your letters of complaints though, I am not highly hopeful. If the repair bill still goes over their "floating" quote, then I want an accounting of the entire bill along with copies of the invoices for all the parts that they had to pay for. I'd like to know if I am being charged $400.00 for a $4.00 part.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,