Brooks Auto Center, Inc.

I am rejecting this response because: Please see my notes in RED.Hello ***,Please see my response in red belowI also provided screenshots of all the texts, emails, yelp reviews, call records from Tmobile, and front page of my Chase bank statement for September incomeUnfortunately I have never been a big yelper but in this case I should haveAnyhow, I also still have the voicemails from *** and his unethical and harassing voicemailsContact me if you have any questions ###-###-#### I am available anytime
*** completed a credit application and we ran her credit and determined there was only one option to get the loan approve because of her credit(My credit doesn't have anything to do with you confirming via email my lien holder information, which is why I am now going through Revdex.com to dispute this transaction) *** came back on 9/1/to test drive the car and sign documents(I test drove the car on 8/31/17, which *** had said if I don't plan to buy it I couldn't test drive itI notified *** and *** the noise in the front left area, the back bumper falling and the front hood area damaged of the vehicle after test drive)After we did all that, we provided all documents that she signed including the Promissory Note for $1,"I was handed one key and an envelope which contained the so call warranty, nothing more) When we attempted to charge her down payment to her credit card, her card was declined(My card declined on 8/31/not on 9/2/I told *** clearly that my funds wouldn't be released until 9/1/Therefore, I returned on 9/2/to proceed with the purchase.) Both parties agreed that she will come back on 9/2/and *** will give us the down paymentOn 9/2/*** came in the morning and brought us $3,and took delivery of the vehicle"I paid with cashiers check" *** was thrilled to get the car she had wanted for a long time! (I was thrilled to be able to put down $that I worked hard for a down payment of a newer car) On this same day, we gave *** the good news that the bank had approved her loanOn 9/5/she texted the salesman and indicated the car was inspected by one of her coworkers and they told her the car was in a previous accident( I text *** that the car was inspected and had been involved in a wreck.) Brooks Auto gave *** a copy of the Carfax that indicated the car had previous damage, but was not salvaged or any frame damage(I was given a clean car fax front page to sign, and did not get the copy) When the finance company did their interview with her, she told them she was not going to make payments on a car that was involved in an accident, based on information her coworker gave her. Because of her negative info during the interview, the bank sent back to Brooks the documents(I was told by the finance company to talk to Brooks auto about being placed in a safe vehicle) On 9/7/we notified *** that Brooks Auto Center will now be her lien holderBecause of her stated issues with the car, we set up an appointment to have us check the vehicleWe made her an appointment on 9/8/and she never brought us the car We contacted her with a second appointment, she never came inOn 9/11/she came right before closing to leave us the car for inspection and to also give us the $1,per the Promissory Note(The balance of $which was denied because *** wanted all cash yet wasn't or wouldn't provide me at that point copy of all the sales contracts) *** gave us so many excuses as to why she wasn't going to leave the car, (See emails) She also refused to pay the $1,800.(Never refused to pay, I refused to pay cash and also provide any further money if I was not being provided by law all the docs I signed.) She told us she would have her mother bring the car and the money before 11:am the very next day.(Still wouldn't get any copies at this point) This never happened! We reached out to her numerous times to try to help with her car issues, but to no avail(see emails and texts offering the vehicle for Brooks to take care of the issues) She consistently ignored our phone calls, and text messagesBecause *** refused to pay the balance of her down payment, (Refused to pay cash and was not being provided copies) Brooks Auto Center advised her we were going to have the car repossessed(I have a voicemail from *** screaming in numerous occasions that he would repo the car, harassment at that point) On 09/15/we took possession of the car. Since the repossession, we have attempted to call *** and her response is through email or text that she is busy and will call later(Please see call logs from my phone bill, only one call was made to my on 9/22/at 3:voicemail was left to me emailed *** let him know I'd call him back at after my workI called like I said I would, he said he repo'd the vehicle and offered me it backI said no, I can't take possesion of a vehicle if I am not provided copies of all documentsHe started screaming at me therefore I hung up on himIf needed I can request recordings of voicemails from TMobile) Update 9/22/5:12pm: *** finally returned our call and we offered to have her pick up the car and complete the initial dealUnfortunately, she is not open to resolve this matter in the best way for both parties(Please see emails asking and asking over and over again for the docs and to find a resolution) ***, if you have any questions or you require additional information, please call us at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12457907, and find that this resolution is satisfactory to me.Good morning, This is email is in regards to the complaint I sent out little over a week agoHonda financial have received the payment and it has postedAt this time I would like to thank you for your helpI would also like to thank Brooks auto for staying in touch with me until this matter was resolved. Thank you, *** ***

October 30, 2017   To: Revdex.com Reg: Complaint #12457907 Date of complaint 10/22/2017 Customer name: [redacted]   Dear Mrs. [redacted] we received the letter of complaint. On 09/23/17 Mr. [redacted] purchased his 2015 Honda Civic and traded in his old 2015 Honda Civic and we...

sent payoff on 10/02/2017 Check#3675, customer called regarding concern about payoff we let customer know the payoff had been taken care of and sent out. On 10/22/17 customer called again to inform us the bank had not yet received the payoff, we called to confirm with our bank and the check had not been cashed we called American Honda and they also verified they hadn’t received it either. On 10/23/17 we put a stop payment to the check since we thought by this time the check had been lost in the mail or at American Honda’s offices we re-issued another check on 10/23/17 check#3690 and called customer to advise him and update him on what was done and gave him payoff information, we are not avoiding Mr. [redacted].       Thank you,     Brooks Auto Center, Inc.

Attn: [redacted] Bejarano, Enclosed is the response to the complaint from [redacted]. On 8/29,2017 [redacted] submitted an inquiry into our 2013 Kia Optima we had for sale. [redacted] came to our dealership on 8/31/2017 to look at the car. She mentioned to the salesman she was going to put a down payment of...

$5,000 toward the purchase of the car. [redacted] completed a credit application and we ran her credit and determined there was only one option to get the loan approve because of her credit. [redacted] came back on 9/1/2017 to test drive the car and sign documents. After we did all that, we provided all documents that she signed including the Promissory Note for $1,800. When we attempted to charge her down payment to her credit card, her card was declined. Both parties agreed that she will come back on 9/2/2017 and [redacted] will give us the down payment. On 9/2/2017 [redacted] came in the morning and brought us $3,200 and took delivery of the vehicle. [redacted] was thrilled to get the car she had wanted for a long time! On this same day, we gave [redacted] the good news that the bank had approved her loan. On 9/5/2017 she texted the salesman and indicated the car was inspected by one of her coworkers and they told her the car was in a previous accident. Brooks Auto gave [redacted] a copy of the Carfax that indicated the car had previous damage, but was not salvaged or any frame damage. When the finance company did their interview with her, she told them she was not going to make payments on a car that was involved in an accident, based on information her coworker gave her. Because of her negative info during the interview, the bank sent back to Brooks the documents. On 9/7/2017 we notified [redacted] that Brooks Auto Center will now be her lien holder. Because of her stated issues with the car, we set up an appointment to have us check the vehicle. We made her an appointment on 9/8/2017 and she never brought us the car We contacted her with a second appointment, she never came in. On 9/11/2017 she came right before closing to leave us the car for inspection and to also give us the $1,800 per the Promissory Note. [redacted] gave us so many excuses as to why she wasn't going to leave the car, She also refused to pay the $1,800. She told us she would have her mother bring the car and the money before 11:00 am the very next day. This never happened! We reached out to her numerous times to try to help with her car issues, but to no avail. She consistently ignored our phone calls, and text messages. Because [redacted] refused to pay the balance of her down payment, Brooks Auto Center advised her we were going to have the car repossessed. On 09/15/17 we took possession of the car. Since the repossession, we have attempted to call [redacted] and her response is through email or text that she is busy and will call later. Update 9/22/2017 5:12pm: [redacted] finally returned our call and we offered to have her pick up the car and complete the initial deal. Unfortunately, she is not open to resolve this matter in the best way for both parties. [redacted], if you have any questions or you require additional information, please call us at ###-###-####.