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Brooks Entertainment

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Brooks Entertainment Reviews (1)

Review: [redacted] Brooks Entertainment advertised on the front page of his website where you could "name your own price" without any other stipulations present and when I did name my own price and attempted to order from him he told me that my offer wasn't reasonable. I did this because it seemed "too good to be true" and it was. He did not honor what he advertised and did it simply to get people to call in order to undercut the competition, which in my book is despicable to do. I have proof that he advertised it and proof that he had "no intentions" of honoring what I saw as a customer on his webpage. I don't know how this man has a A+ rating from you and I want that reduced dramatically to warn any future customers who may think about dealing with him or his company. I wanted to order 100 telegrams at $.01 each and he refused. Again I have pictures of the ad and an email from him admitting to his "bait and switch" tactic.Desired Settlement: He needs to do the telegrams for $.01 each and needs to understand that his deceptive practices are not going to be tolerated. ...and when he runs an ad....it better be legit and on the up and up. what He did was very sneaky and deceptive and appalling and he needs to be accountable for his actions.

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Response:

First off having been in business for 18 years I have never received a complaint let alone a dispute from a customer through the Revdex.com. I pride myself on good business practices and would never mislead anyone on purpose. I did try a sale with naming your own price to try to boost sales and several people ordered during the sale and actually paid more than the suggested retail. The order form had all the payment details: "Payment details will be confirmed by phone. Visa and MasterCard, American Express and Discover accepted prior to delivery. Cash and personal checks made payable to Brooks Entertainment are collected at time of delivery. *For Name Your Own Pricing all reasonable prices will be accepted. We reserve the right to refuse unreasonable prices."The potential customer never used the order form or called me but only used Email as a way to communicate so I guess he never even attempted to go the Order Form to see payment details.I copied the details in my email back to the gentleman (shown below). It wasn’t a bait and switch a (I would never do that) and had he offered a reasonable amount instead of 100 grams at 1 cent pertelegram I would have gladly honored his request. I would have been willing to do it for $25 per telegram which is $75 off the suggested retail price. As per the complaint sent via the Revdex.com, at no time have I mentioned another competitor and yet he does in his complaint which makes me wonder if he’s working on behalf of another company in town that has threatened me in the past. I thought that the initial email sounded very sketchy with the tone of how he said things, being very snarky and challenging. It bothered me greatly feeling as though he was bullying me. I politely responded and received a very combative, threatening email back. I didn’t sleep that night frustrated with the situation and so the next day I called the Revdex.com and talked to [redacted] in the ad reviews about the issue. [redacted] talked to me at length and she did an ad review and I made several changes at her request and she said not to worry about anything. I have since tried several other sales and now offering regular prices.The combative, attacking demeanor of this customer bothers me greatly and had I received an order from this customer (at full price) with the same kind of tone and attitude of the emails above I would have regretfully had to deny to offer my services. During my 18 years in business I have had thousands of happy customers and never a complaint except for this one and I am not going to let it define me or my business.

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Description: SINGING TELEGRAMS, ENTERTAINERS

Address: 203 Spring Valley Rd, Saxonburg, Pennsylvania, United States, 16056

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