We have several witnesses on what was said during this phone conversation and what the customer is stating is not correct. Our technicians job is to determine and identify moisture source issues and what has caused the mold to begin with. The technician determined the customer had no gutters and...
this is what caused water intrusion in the basement and the mold. The technician discussed this with the customer and the manager this customer spoke with gave him 60 days to take care of the gutters and agreed to have a technician come out and retreat upon completion, we never refused a revisit. We offered 5 year warranty also once the gutters are fixed. If customer agrees to take care of what we are requesting, this offer stands and there will be no further issues. Please be advised our warranties and paperwork states our terms clearly, mold can reappear within 24 hours so until the issues we identified are resolved we cannot come out, because we could keep having to come back for something that is not due to our incompitence, but lack of cooperation from the customer and fixing the issues that need to be cleared before we return at no further cost.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I consider this complaint resolved.
Regards,
[redacted]
We have several witnesses on what was said during this phone conversation and what the customer is stating is not correct. Our technicians job is to determine and identify moisture source issues and what has caused the mold to begin with. The technician determined the customer had no gutters and...
this is what caused water intrusion in the basement and the mold. The technician discussed this with the customer and the manager this customer spoke with gave him 60 days to take care of the gutters and agreed to have a technician come out and retreat upon completion, we never refused a revisit. We offered 5 year warranty also once the gutters are fixed. If customer agrees to take care of what we are requesting, this offer stands and there will be no further issues. Please be advised our warranties and paperwork states our terms clearly, mold can reappear within 24 hours so until the issues we identified are resolved we cannot come out, because we could keep having to come back for something that is not due to our incompitence, but lack of cooperation from the customer and fixing the issues that need to be cleared before we return at no further cost.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I consider this complaint resolved.
Regards,
[redacted]