RE: [redacted] - [redacted] Dear Ms [redacted] ,PennsylvaniaMunicipal Service Company (PA.M.S.) collects the current and delinquent sewage and garbage fees for the Borough of [redacted] ***All delinquent fees are authorized by the Borough, of [redacted] ***We recommend to the Revdex.com that the information below is not published on your website out of courtesy to our customer.Please see attachment A, this is a print out of the landing page with the disclaimer circledAttachment B is a print out of the last several payments [redacted] made/authorized online through Invoice Cloud (PAMS 3rd party online billing agent)Please note the sewage payment [redacted] made on 9/was unable to locate resulting in Non Sufficient Funds on 9/and the adjustment was made on 9/30.The only payments taken out of [redacted] s bank account are the payments HE madethrough express payPAMS does NOT, nor has capabilities to go into anyone's account and take money.Any NSF, returned payment, or redeposit will result in a $service fee added to the customer accountPlease contact us if you have any questions.Sincerely,PAMS
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Again, please note that our tax liability in is 1.5% with a total of $We had to fax the tax return in and tell them when they cashed the checkNow they sent a delinquent notice on March 25th, (see attachment)Their new tax liability is 1.0%, not 1.5%They clearly sent us a delinquent notice with a good amount of feesI attempted to call PAMS back, but they only provided the main numberAfter listening to waiting music, I had to go back to workIf they have now closed our account and cease and desist, this will be resolvedHowever, their response was not honest, we did receive a delinquent notice in March I am not convinced from the past record that these notices will ever stop Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have failed to address the matter of notification from their bank that they were surcharged $as I was advised They took $out of the overage I had in my PAMS account without my authorization not my bank account I don't believe [redacted] had in mind that PAMS was going to charge a $penalty for anything other than truly non sufficient funds not simple mistakes that PAMS chooses to label non sufficient funds The facts are that all of the complaints filed with the Revdex.com against PAMS all involve excessive fees and penalties [redacted] Service has times the customer base as PAMS with only slightly more complaints I wanted this posted on the Revdex.com website Regards, [redacted]
RE: - *** * ***Dear MsEdwards,PennsylvaniaMunicipal Service Company (PA.M.S,) collects the Delinquent Earned Income Tax for the Borough of *** for tax year and prior.Not filing/paying Local Earned Incomes Taxes is a criminal offence and does not have a statute of
limitations*** *** was not recently sent a delinquent notice from PA.M.SHer account is closed for years and priorShe was contacted by PA.M.Sto discuss this complaintHowever, there was no answerTwo voice messages have been leftIf there is anyone in her family, as she mentions, that would like to discuss their account they can contact us.Sincerely,PAMS
RE; *** - *** * *** - *** * ***Dear Ms***.PAMS is responding to the above listed complaints jointly since they were filed by the same email address and are in reference to the same property.Pennsylvania, Municipal Service Company (PA.M.S.) collects the current and
delinquent sewage fees for the Municipal Sanitary Authority of tine City of New Kensington (MSANK) on a quarterly basisPAMS began the collections in August of All delinquent fees are authorized by MSANK and follow Act 20.In response to *** *** ***MSANK’s resolution holds the owner of the property responsible for sewage fees, therefore legally we are only to pursue the owner for any unpaid sewage feesLandlords receive a copy of every delinquent notice that is sent to a tenant, so they are aware of the delinquency immediatelyWater will only be restored, to a property after all sewage fees are paid.We are assuming this complaint is in reference to *** *** ** because it is the only property *** *** is the owner of that is shut-off at the momentWe reviewed all phone recordings and have no record of the phone number calling PAMS for the above paragraph explanationThe tenant, *** *** is his daughter and PAMS has not received notice that she moved out or is moving out.In response to *** ***; *** was put on a payment plan by MSANK in and was in default of that planShe was put on a payment plan in and was in default of that planShe made several payments through our website that were returned due to non sufficient fundsIt seems as though in this complaint *** is planning on staying at the property making *** ***'s complaint inaccurateThe water will not be turned on until the entire balance is paid.Please contact us if you have any questions.Sincerely,PAMS
RE: *** - *** ***DearMs***,We will contact the customer to review her account, however the sewage billing procedures wereexplained when *** *** Wed a complaint with the Revdex.com (***) in May of 2014.The billing procedures have not changed.SincerelyPAMS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I, *** ***, am sending this e-mail related to complaint *** because I could not put my response on your computer set up formsI rejected their response because it states nothing to resolve my problemThey give several ways to pay but it has to be in bye their due dates or you pay there processing feespenalties and interest with in 2DAYSOF THE DUE DATE, NO REAL GRACE PERIOD. IF you use your credit card they charge $6.00, what a rip off. This is my problem, I receive my Social Security Funds on the second Wednesday of the month, the Federal Government set this up, Some times its is after their due date and you fall into their trap, with processing fees, penalties and interestNo grace period after two days. To me this is a money making scheme and they want to keep that wayThis is very unfair to people on fixed income and do not receive their funds by their due date. They do not want to work with people on fixed incomesThey stated this is there billing procedure in *** ***, no kidding , I been paying for years, does that make it rightNo, there taking advantage of people on fixed income who can not pay their bill by there due dateI BELIEVE THEY SHOULD BE INVESTAGED BY THE FEDERAL TRADE COMISSION. As I stated, I am not satisfied with their response
*** ***
RE; *** - *** * *** - *** * ***Dear Ms***PAMS is responding to the above listed complaints jointly since they were filed by the same email address and are in reference to the same property.Pennsylvania, Municipal Service Company (PA.M.S.) collects the current and
delinquent sewage fees for the Municipal Sanitary Authority of tine City of New Kensington (MSANK) on a quarterly basisPAMS began the collections in August of All delinquent fees are authorized by MSANK and follow Act 20.In response to Dale Stone: ***MSANK’s resolution holds the owner of the property responsible for sewage fees, therefore legally we are only to pursue the owner for any unpaid sewage feesLandlords receive a copy of every delinquent notice that is sent to a tenant, so they are aware of the delinquency immediatelyWater will only be restored, to a property after all sewage fees are paid.We are assuming this complaint is in reference to *** *** ** because it is the only property *** *** is the owner of that is shut-off at the momentWe reviewed all phone recordings and have no record of the phone number calling PAMS for the above paragraph explanationThe tenant, *** ***, is his daughter and PAMS has not received notice that she moved out or is moving out.In response to *** ***; *** was put on a payment plan by MSANK in and was in default of that planShe was put on a payment plan in and was in default of that planShe made several payments through our website that were returned due to non sufficient fundsIt seems as though in this complaint *** is planning on staying at the property making *** ***s complaint inaccurateThe water will not be turned on until the entire balance is paid.Please contact us if you have any questions.Sincerely,PAMS
RE: [redacted] - [redacted]Dear Ms. [redacted],Pennsylvania. Municipal Service Company (PA.M.S.) collects the current and delinquent sewage and garbage fees for the Borough of [redacted]. All delinquent fees are authorized by the Borough, of [redacted]. We recommend to the Revdex.com that the...
information below is not published on your website out of courtesy to our customer.Please see attachment A, this is a print out of the landing page with the disclaimer circled. Attachment B is a print out of the last several payments [redacted] made/authorized online through Invoice Cloud (PAMS 3rd party online billing agent). Please note the sewage payment [redacted] made on 9/22 was unable to locate resulting in Non Sufficient Funds on 9/25 and the adjustment was made on 9/30.The only payments taken out of [redacted]s bank account are the payments HE madethrough express pay. PAMS does NOT, nor has capabilities to go into anyone's account and take money.Any NSF, returned payment, or redeposit will result in a $30.00 service fee added to the customer accountPlease contact us if you have any questions.Sincerely,PAMS
RE: [redacted] - [redacted]Dear Ms. [redacted],Pennsylvania Municipal Service Company (PA.M.S.) collects the current and delinquent sewage fees for the Municipal Sanitary Authority of the City of New [redacted] (MSANK) and the City of [redacted] on a quarterly basis.Current bills reflect the net amount...
due with a due date and a gross amount due with a due date. Initial delinquent bills are mailed with minimal fees added. All delinquent fees are authorized by MSANK and the City of [redacted]. Delinquent bills are mailed monthly and breakdown all charges by cycle, period ending date, amount due per cycle, penalty/interest, fees, amount paid, and total due. Per the MSANK and, the City of [redacted] sewage ordinance, delinquent fees will continue to accrue on a monthly basis on any outstanding delinquent balance. Termination of water service may occur if the delinquent balance remains unpaid. Delinquent garbage cycles will result in litigation. If the bills are being mailed to the tenant, a copy of the delinquent bill is also mailed to the owner of the property at the address they provide us. All bills have been mailed directly to ** [redacted] since May of 2014.Sincerely,PAMS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, please note that our tax liability in 2010 is 1.5% with a total of $623.58. We had to fax the tax return in 2011 and tell them when they cashed the check. Now they sent a delinquent notice on March 25th, 2016 (see attachment). Their new tax liability is 1.0%, not 1.5%. They clearly sent us a delinquent notice with a good amount of fees. I attempted to call PAMS back, but they only provided the main number. After listening to waiting music, I had to go back to work. If they have now closed our account and cease and desist, this will be resolved. However, their response was not honest, we did receive a delinquent notice in March 2016. I am not convinced from the past record that these notices will ever stop.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. They have failed to address the matter of notification from their bank that they were surcharged $30 as I was advised. They took $30 out of the overage I had in my PAMS account without my authorization not my bank account. I don't believe [redacted] had in mind that PAMS was going to charge a $30 penalty for anything other than truly non sufficient funds not simple mistakes that PAMS chooses to label non sufficient funds. The facts are that all of the complaints filed with the Revdex.com against PAMS all involve excessive fees and penalties. [redacted] Service has 100 times the customer base as PAMS with only slightly more complaints. I wanted this posted on the Revdex.com website.
Regards,
[redacted]
RE: [redacted]Dear Ms. [redacted],Pennsylvania Municipal Services Company (P.A.M.S.) receives payments by:• cash• money order• by mail - postmark date used as paid by- date• in person ACH - $0.40 fee for online processing• Credit Card - $6.00 fee for online processing on a...
$200.00 maximum paymentIf a customer does not want to pay a fee for processing a payment online then there are multiple options to choose from without a fee.The sewage bills for the [redacted] are sent out as a monthly community bill according to the Borough Ordinance. The entire community has the same due date. The delinquent fees also follow the Borough Ordinance.This was explained to the customer.Sincerely,PAMS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
RE: [redacted] - [redacted] Dear Ms [redacted] ,PennsylvaniaMunicipal Service Company (PA.M.S.) collects the current and delinquent sewage and garbage fees for the Borough of [redacted] ***All delinquent fees are authorized by the Borough, of [redacted] ***We recommend to the Revdex.com that the information below is not published on your website out of courtesy to our customer.Please see attachment A, this is a print out of the landing page with the disclaimer circledAttachment B is a print out of the last several payments [redacted] made/authorized online through Invoice Cloud (PAMS 3rd party online billing agent)Please note the sewage payment [redacted] made on 9/was unable to locate resulting in Non Sufficient Funds on 9/and the adjustment was made on 9/30.The only payments taken out of [redacted] s bank account are the payments HE madethrough express payPAMS does NOT, nor has capabilities to go into anyone's account and take money.Any NSF, returned payment, or redeposit will result in a $service fee added to the customer accountPlease contact us if you have any questions.Sincerely,PAMS
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Again, please note that our tax liability in is 1.5% with a total of $We had to fax the tax return in and tell them when they cashed the checkNow they sent a delinquent notice on March 25th, (see attachment)Their new tax liability is 1.0%, not 1.5%They clearly sent us a delinquent notice with a good amount of feesI attempted to call PAMS back, but they only provided the main numberAfter listening to waiting music, I had to go back to workIf they have now closed our account and cease and desist, this will be resolvedHowever, their response was not honest, we did receive a delinquent notice in March I am not convinced from the past record that these notices will ever stop Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have failed to address the matter of notification from their bank that they were surcharged $as I was advised They took $out of the overage I had in my PAMS account without my authorization not my bank account I don't believe [redacted] had in mind that PAMS was going to charge a $penalty for anything other than truly non sufficient funds not simple mistakes that PAMS chooses to label non sufficient funds The facts are that all of the complaints filed with the Revdex.com against PAMS all involve excessive fees and penalties [redacted] Service has times the customer base as PAMS with only slightly more complaints I wanted this posted on the Revdex.com website Regards, [redacted]
RE: - *** * ***Dear MsEdwards,PennsylvaniaMunicipal Service Company (PA.M.S,) collects the Delinquent Earned Income Tax for the Borough of *** for tax year and prior.Not filing/paying Local Earned Incomes Taxes is a criminal offence and does not have a statute of
limitations*** *** was not recently sent a delinquent notice from PA.M.SHer account is closed for years and priorShe was contacted by PA.M.Sto discuss this complaintHowever, there was no answerTwo voice messages have been leftIf there is anyone in her family, as she mentions, that would like to discuss their account they can contact us.Sincerely,PAMS
RE; *** - *** * *** - *** * ***Dear Ms***.PAMS is responding to the above listed complaints jointly since they were filed by the same email address and are in reference to the same property.Pennsylvania, Municipal Service Company (PA.M.S.) collects the current and
delinquent sewage fees for the Municipal Sanitary Authority of tine City of New Kensington (MSANK) on a quarterly basisPAMS began the collections in August of All delinquent fees are authorized by MSANK and follow Act 20.In response to *** *** ***MSANK’s resolution holds the owner of the property responsible for sewage fees, therefore legally we are only to pursue the owner for any unpaid sewage feesLandlords receive a copy of every delinquent notice that is sent to a tenant, so they are aware of the delinquency immediatelyWater will only be restored, to a property after all sewage fees are paid.We are assuming this complaint is in reference to *** *** ** because it is the only property *** *** is the owner of that is shut-off at the momentWe reviewed all phone recordings and have no record of the phone number calling PAMS for the above paragraph explanationThe tenant, *** *** is his daughter and PAMS has not received notice that she moved out or is moving out.In response to *** ***; *** was put on a payment plan by MSANK in and was in default of that planShe was put on a payment plan in and was in default of that planShe made several payments through our website that were returned due to non sufficient fundsIt seems as though in this complaint *** is planning on staying at the property making *** ***'s complaint inaccurateThe water will not be turned on until the entire balance is paid.Please contact us if you have any questions.Sincerely,PAMS
RE: *** - *** ***DearMs***,We will contact the customer to review her account, however the sewage billing procedures wereexplained when *** *** Wed a complaint with the Revdex.com (***) in May of 2014.The billing procedures have not changed.SincerelyPAMS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I, *** ***, am sending this e-mail related to complaint *** because I could not put my response on your computer set up formsI rejected their response because it states nothing to resolve my problemThey give several ways to pay but it has to be in bye their due dates or you pay there processing feespenalties and interest with in 2DAYSOF THE DUE DATE, NO REAL GRACE PERIOD. IF you use your credit card they charge $6.00, what a rip off. This is my problem, I receive my Social Security Funds on the second Wednesday of the month, the Federal Government set this up, Some times its is after their due date and you fall into their trap, with processing fees, penalties and interestNo grace period after two days. To me this is a money making scheme and they want to keep that wayThis is very unfair to people on fixed income and do not receive their funds by their due date. They do not want to work with people on fixed incomesThey stated this is there billing procedure in *** ***, no kidding , I been paying for years, does that make it rightNo, there taking advantage of people on fixed income who can not pay their bill by there due dateI BELIEVE THEY SHOULD BE INVESTAGED BY THE FEDERAL TRADE COMISSION. As I stated, I am not satisfied with their response
*** ***
RE; *** - *** * *** - *** * ***Dear Ms***PAMS is responding to the above listed complaints jointly since they were filed by the same email address and are in reference to the same property.Pennsylvania, Municipal Service Company (PA.M.S.) collects the current and
delinquent sewage fees for the Municipal Sanitary Authority of tine City of New Kensington (MSANK) on a quarterly basisPAMS began the collections in August of All delinquent fees are authorized by MSANK and follow Act 20.In response to Dale Stone: ***MSANK’s resolution holds the owner of the property responsible for sewage fees, therefore legally we are only to pursue the owner for any unpaid sewage feesLandlords receive a copy of every delinquent notice that is sent to a tenant, so they are aware of the delinquency immediatelyWater will only be restored, to a property after all sewage fees are paid.We are assuming this complaint is in reference to *** *** ** because it is the only property *** *** is the owner of that is shut-off at the momentWe reviewed all phone recordings and have no record of the phone number calling PAMS for the above paragraph explanationThe tenant, *** ***, is his daughter and PAMS has not received notice that she moved out or is moving out.In response to *** ***; *** was put on a payment plan by MSANK in and was in default of that planShe was put on a payment plan in and was in default of that planShe made several payments through our website that were returned due to non sufficient fundsIt seems as though in this complaint *** is planning on staying at the property making *** ***s complaint inaccurateThe water will not be turned on until the entire balance is paid.Please contact us if you have any questions.Sincerely,PAMS
RE: [redacted] - [redacted]Dear Ms. [redacted],Pennsylvania. Municipal Service Company (PA.M.S.) collects the current and delinquent sewage and garbage fees for the Borough of [redacted]. All delinquent fees are authorized by the Borough, of [redacted]. We recommend to the Revdex.com that the...
information below is not published on your website out of courtesy to our customer.Please see attachment A, this is a print out of the landing page with the disclaimer circled. Attachment B is a print out of the last several payments [redacted] made/authorized online through Invoice Cloud (PAMS 3rd party online billing agent). Please note the sewage payment [redacted] made on 9/22 was unable to locate resulting in Non Sufficient Funds on 9/25 and the adjustment was made on 9/30.The only payments taken out of [redacted]s bank account are the payments HE madethrough express pay. PAMS does NOT, nor has capabilities to go into anyone's account and take money.Any NSF, returned payment, or redeposit will result in a $30.00 service fee added to the customer accountPlease contact us if you have any questions.Sincerely,PAMS
RE: [redacted] - [redacted]Dear Ms. [redacted],Pennsylvania Municipal Service Company (PA.M.S.) collects the current and delinquent sewage fees for the Municipal Sanitary Authority of the City of New [redacted] (MSANK) and the City of [redacted] on a quarterly basis.Current bills reflect the net amount...
due with a due date and a gross amount due with a due date. Initial delinquent bills are mailed with minimal fees added. All delinquent fees are authorized by MSANK and the City of [redacted]. Delinquent bills are mailed monthly and breakdown all charges by cycle, period ending date, amount due per cycle, penalty/interest, fees, amount paid, and total due. Per the MSANK and, the City of [redacted] sewage ordinance, delinquent fees will continue to accrue on a monthly basis on any outstanding delinquent balance. Termination of water service may occur if the delinquent balance remains unpaid. Delinquent garbage cycles will result in litigation. If the bills are being mailed to the tenant, a copy of the delinquent bill is also mailed to the owner of the property at the address they provide us. All bills have been mailed directly to ** [redacted] since May of 2014.Sincerely,PAMS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Again, please note that our tax liability in 2010 is 1.5% with a total of $623.58. We had to fax the tax return in 2011 and tell them when they cashed the check. Now they sent a delinquent notice on March 25th, 2016 (see attachment). Their new tax liability is 1.0%, not 1.5%. They clearly sent us a delinquent notice with a good amount of fees. I attempted to call PAMS back, but they only provided the main number. After listening to waiting music, I had to go back to work. If they have now closed our account and cease and desist, this will be resolved. However, their response was not honest, we did receive a delinquent notice in March 2016. I am not convinced from the past record that these notices will ever stop.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. They have failed to address the matter of notification from their bank that they were surcharged $30 as I was advised. They took $30 out of the overage I had in my PAMS account without my authorization not my bank account. I don't believe [redacted] had in mind that PAMS was going to charge a $30 penalty for anything other than truly non sufficient funds not simple mistakes that PAMS chooses to label non sufficient funds. The facts are that all of the complaints filed with the Revdex.com against PAMS all involve excessive fees and penalties. [redacted] Service has 100 times the customer base as PAMS with only slightly more complaints. I wanted this posted on the Revdex.com website.
Regards,
[redacted]
RE: [redacted]Dear Ms. [redacted],Pennsylvania Municipal Services Company (P.A.M.S.) receives payments by:• cash• money order• by mail - postmark date used as paid by- date• in person ACH - $0.40 fee for online processing• Credit Card - $6.00 fee for online processing on a...
$200.00 maximum paymentIf a customer does not want to pay a fee for processing a payment online then there are multiple options to choose from without a fee.The sewage bills for the [redacted] are sent out as a monthly community bill according to the Borough Ordinance. The entire community has the same due date. The delinquent fees also follow the Borough Ordinance.This was explained to the customer.Sincerely,PAMS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
RE: [redacted]Dear Ms. [redacted]Customer was contacted to resolve this issue. Please contact us if you have any questions.Sincerely,PAMS