Brooks & Palmer

Review: This contractor's faulty installation of exterior doors in our home resulted in leaks in all of them. When they were called to make the repair, they refused to pull the doors, and would only add another panel and caulk all around it. When this band aid was applied and later found not to work, their response was - "out of warranty, partner." We then filed an insurance claim and were told he didn't have the coverage. We hired an independent contractor to make the repairs where it was evidenced that nails were placed through the pan in error at installation proving the source of the leak was Brooks and Palmer's problem. They have failed to rectify the problem. While they indicated that they don't like to use a three part pan, the pan was to be glued, and instead was nailed causing the problem and subsequent leaking. Their failure to repair has accumulating damages to hardwood and tile abutting the doors. We have pulled and repaired two of the three doors already and estimate the third door damages to total $5,000.00Desired Settlement: We would like to be reimbursed for the repairs made by the independent contractor(s), that should have been completed by Brooks when the problem was brought to their attention.