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Brook's Services

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Brook's Services Reviews (3)

Movinghelp.com does not provide moving services, they simply connect moving companies with uhaul customers in need of movers.
 
The fact of the matter is you hired moving help labor estimated for a 4 room home when infact your home contains more the 10 rooms (den, livingroom,...

dinning room, bedrooms, rec room, ext) You have failed to pay for the time over your pre paid reserved time which you paid for through uhaul/movinghelp.com.  I have spoken and emailed you about this matter. You have refused to make payments and have now incured late fees.
 
Filing multiple Revdex.com complaints will not pay your bill nor stop legal actions for obtaining funds to cover services you have already received.
 
You are wasting your time contacting Revdex.com an not out offices to resolve your outstanding bill.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Hello **,
 
I am really tired of this moving issue going on and on and would like to resolve it once and for all. 
 
The first time I was ever contacted requesting an additional payment was on 3/25/13 via email.  To be fair, you did send the email on 2/23/13, but it went to my spam folder and I did not get it until your telephone call on 3/25/13.  In your latest response to the Revdex.com you indicated multiple phone calls and a personal visit to our house.  None of those took place. In that email you were requesting an additional $300.  I did not agree with it, but I do see how you came up with that amount. I never "hung up" on you, but did state that I had to go and was trying to end the call for 5 minutes.  We agreed to talk again in a few weeks.  However, I was never contacted again by you until I received the very first invoice on 10/1/13 in the amount of $2545.43.  I contacted the Revdex.com and filed a complaint within days of receiving the invoice.  The Revdex.com came back to me stating you would not respond to the complaint.  The next invoice I received was on 1/29/14 in the amount of $3,054.43.  Once again I contacted the Revdex.com to try and help resolve the matter.  This time you did respond and here we are.  Yesterday I did receive the 3rd invoice in the amount of $2,132.87.  
 
I am willing to pay the original $300 today and consider the matter closed.  If this is acceptable, please send me a new invoice and I will pay it today.
 
Sincerely, 
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The number rooms in the house does not matter.  We had the exact same furniture we moved from California in one truck load.  Almost half of the square footage of the house was in the finished basement where there was one couch, one desk, one bed and one dresser.  That's it!  The reason the move could not be done within 4 to 6 hours was completely do to the inexperience of the employees sent by Brooks.  I was never contacted by Brooks for additional charges until months after the move was complete.  At that time they were asking for roughly $300 for additional labor.  I told them at the time, that would about cover the antique doll house and TV the inexperienced movers broke.  Then six months later they send me an e-mail asking for over $3000.   How can a "fictional" $300 bill turn into $3000 in six months?  [redacted] is a liar and based on his $3000+ demand, a crook. Example, here is his opening statement to the first email I received from him "Let me start with you have great taste in homes. I was able to see them both and I would gladly live in either one!" This guy has never set foot in either house yet he claims to have seen them both.
Regards,
[redacted]

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