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Brooksdale Farms

8004 Twin River Rd, Eureka, Missouri, United States, 63025-2729

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Brooksdale Farms Reviews (%countItem)

My wife accidentally purchased a carriage ride from Brookdale Farms ($145.00, for Receipt ***) on Sunday, October 21, for a reservation at Fort Zumwalt Park on December 21. The next day (October 22), when she received an email receipt, I notified her and she replied that she did not intend to book a carriage ride at Fort Zumwalt Park. She called Brookdale Farms the next day and was told by a female representative that there are no refunds. As we do not even live in the same county as the event, we requested a refund of her money, and the woman stated there was nothing she could do. We attempted to call back and email, and finally received a response two weeks later from *** (President, Brookdale Farms) stating, "Sorry but we do not refund. You are free to sell the ride to a third party. I am out of the country so my internet service is spotty."

I responded the same day (11/4) the following: "***, while your policy states no refund, this was in fact an honest error that was attempted to be corrected the next (and many days thereafter). To request the buyer to sell to a third party is not conducive, considering we do not live in the county of the event and asking us to try and sell this reservation is a lot more work than you agreeing this was an honest mistake and can be easily rectified with one transaction.

I also understand that federal law provides a “Cooling-Off Rule,” giving a buyer three (3) days to cancel purchases of $25 or more. Under this rule, the right to cancel for a full refund extends until midnight of the third business day after the sale.

Again, any of your employees can complete this refund, even while you’re out the country. I appreciate your cooperation to resolve promptly, so no further action is needed."

After not hearing anything for eight days, I followed up with the same email today. I received a screen shot of the last message from *** stating, "Sorry but we do not refund. You are free to sell the ride to a third party. I am out of the country so my internet service is spotty."

We have requested a refund of the initial amount, and requested this within two days of the actual transaction and one day within finding out it was purchased incorrectly (and the event was still two months away). While the company does have a policy, we feel the "cooling off" rule should apply and a refund should be completed. The owner is not only not willing to refund, but expects us to sell it to someone else, though we don't live in the same county where the event takes place.

Brooksdale Farms Response • Dec 02, 2019

It states on our website that no refunds are given. It is our company policy. All online bookings are final, I have explained this several time sto the complaintant.

Customer Response • Dec 02, 2019

Complaint: ***

I am rejecting this response because: Again, as I've stated, my wife made an honest mistake and called the very next day (and two months prior to the event). Also, as stated, the IRS allows a "cooling off rule," giving the buyer 3 days to cancel a purchase of $25 or more. Under this rule, the right to cancel for a full refund extends until midnight of the third business day after the sale.Finally, I'm rejecting this response because, as I've communicated, I live 40 miles away and this was clearly a mistake.
Sincerely

Here are the facts:
1. We booked a float trip (two 6-man rafts), it cost me $360, not cheap
2. We've gone on a float trip with this company about 3 - 4 times in the past 5 years or so.
3. The float trip was on Labor Day 2019 and got canceled due to high river waters, that's fine. We can refund and try again next year.
4. They REFUSE to refund me. On the website all it says is "No Refunds" - yes, no refunds if I cancel or just don't show up is how I would take that. However, THEY cancelled on ME and still wouldn't refund me.
5. We can't reschedule - people came in from out of town, it's the end of the season and I have no idea what next year is going to look like nor do I even know if this company is going to be in business still next year, so no, I'm not going to be out $360 for a whole year, that's ridiculous and not smart on my end.
6. I called SEVEN TIMES and left FOUR VOICEMAILS trying to get in touch with the owner (they said that's the only person who can make the refund).
7. When I FINALLY called and got ahold of him (that's right, he NEVER called me back, not ONCE), he told me "NO REFUNDS. He doesn't care what I do, he's not refunding and not to call anymore" and then HUNG UP ON ME.
8. I called back once again to let him know "***, you have to stop hanging up on me and treating me like this. I have called SEVEN times, so I hope you can understand my frustrations. When you have a business like this, you have to know that weather is a risk and that is on you to endure that. There is nothing on your website saying "WE WILL NOT REFUND YOU EVEN IF THE WEATHER IS BAD AND WE CANCEL ON YOU" - otherwise, I would not have booked with you. DUH. Also, $360 is a lot of money and I'm going to need that back since we didn't get to float.
9. *** said: "Do whatever you want. I'm not refunding you, you're threatening me" <-- I'm sorry... what ***?? I'm telling you that I'm going to have to let the world know that you're being a horrific *** to me if you don't stop treating me and my group so poorly. I never THREATENED you, I didn't say "***, give me a refund or I'm coming down there!" Gah ***, get a grip.
10. Long story short, this is THE worst customer service I have EVER endured. This company is ridiculous and *** is incredibly rude and does not deserve good peoples business.
I cannot believe he was so horribly rude and hung up on a customer!! Overall we have spent between $360 - $400 per float trip with him, so around $1,500+ and would've continued to float there for years to come if he hadn't been SO horribly rude to us through all this. Just unbelievable. People need to know how horribly this company treats its patrons so they don't get caught up in this ridiculous mess like I did.

I purchased 11 tickets for Brookdales' balloon glow event not realizing the price was not per person but per carload. I bought them, received an email with tickets attached and I replied to them in the email all in the same day explaining my mistake and asking if I could get a refund or cancel some of my tickets order. They ignored me. when it became clear they were really going to screw me over I started trying to sell my tickets. At this time I realized I only had 5 tickets from them so I asked for the other 6 to be sent or resent because I dont have them. and then They resent the same 5 I already had when I told them this they said they had a list just give them a name preventing me from actually having the tickets that I already paid for!

Brooksdale Farms Response • Aug 08, 2019

We had tickets for sale online clearly stating they were per carload. I sent an attachments showing that was the case on our website and then also on the events page. It also states no refunds or exchanges. We sold hundreds of tickets where people purchased one per carload like it is stated. We had every intention of helping the lady and refunding money for the additional tickets she had purchased and weren't able to sell until she started bashing us on social media. All eleven tickets were under her name and emailed to her right when she purchased them. She even stated that she bought them and then received email with tickets attached. Those tickets were on the ticket list under her name even the day of the event. We feel at this point, she was trying to run some sort of scam to sell tickets, and wasn't able to sell them.

Customer Response • Aug 08, 2019

Complaint: ***

I am rejecting this response because:They know very well what they sent because they can go through emails they've sent, not as if they dissapear. I know I didn't get them in the email same as they know. I have better things to do than make up complete lies and file fabricated stories with Revdex.com.

Sincerely

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Address: 8004 Twin River Rd, Eureka, Missouri, United States, 63025-2729

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+1 (636) 938-1005


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