Brookshaw ManagementLLC

We are in receipt of the above referenced complaint filed by Ms [redacted] and appreciate the opportunity to respondBrookshaw Management is a collection agency and current creditor of a personal loan Ms [redacted] took out in her nameThe original creditor of this account is [redacted] Loan and was taken out in February, The last four account digits for the loan are ***We have attached the verification of debt for Ms***’s convenienceAs Ms [redacted] indicates in her complaint, we are required to send a letter to her, which we have attachedWe did leave some messages for Ms [redacted] in an attempt to locate her to verify her address and make sure we are sending the letter to the correct consumerWe did speak with her daughter as well in an attempt to locate Ms [redacted] and verify her correct informationAll skip-tracing efforts and messages left are done so in accordance with federal lawWe train our representatives to take great care not to disclose the purpose of the call and not disclose our company name to a third party, unless specifically askedOnce we were able to speak to Ms [redacted] and identify she was the proper consumer we were looking for, no further calls to Ms***’s daughter, or any other third party, took placeWe spoke with the representative that handled the account and believe Ms [redacted] has misconstrued the purpose of our calls, as we were simply trying to locate her to verify her addressMr [redacted] indicates in her complaint that we refused to disclose the purpose of our call unless she verified certain informationWe would like to note to Ms***, as we did when we spoke with her on the phone, that we are unable to disclose the information above and the purpose of our call, unless and until we are able to verify we are speaking to the correct consumerWe will treat this complaint as a cease and desist and no further contact will take place to Ms [redacted] regarding this account again, unless she contacts Brookshaw directly as this account remains unpaidPlease contact the undersigned if we can be of any additional help in this matterSincerely, Danielle TBrookshaw Management LLC

We are in receipt of the complaint filed by Ms [redacted] and appreciate the opportunity to respondBrookshaw is a collection agency and current creditor of a personal loan Mr [redacted] took out in his nameThe last four account digits for the loan are ***We have attached the verification of debt for both Msand Mr [redacted] ’s convenienceWe did place some calls to Mr [redacted] in an attempt to verify his identityWe are required by federal law to send Mr [redacted] a letter, and were attempting to verify his identity and ensure we had the correct location to send itWe spoke to Mr [redacted] only once on September 18, He indicated he needed to find out more information and would call us backWe received three more calls from a number in Mr [redacted] ’s name, but we never spoke to anyone as the line was always silentWe would like to note that Brookshaw is not a “scam” and we are not sure where Ms [redacted] obtained that informationBrookshaw is a legitimate company, registered with the Secretary of StateWe wish there was a way to address the information presumably found on the internet falsely defaming our companyWe will treat this complaint as a cease and desist and no further contact will take place to Mror Ms [redacted] regarding this account again, unless they contact Brookshaw directlyPlease contact the undersigned if we can be of any additional help in this matterSincerely, Danielle TBrookshaw Management

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This was not a call that was to verify my address, which they falsely claim. I received a voice mail which I still have and will keep. They called and left a voice mail stating that since I didn't return their call that I will go by their schedule, to come to my house. First if you are following the guidelines, you don't come to peoples houses. So with that being said. I do not feel they were following the guidelines on that respect. If I could upload the voice mail I would.

We are in receipt of the complaint filed by Ms [redacted] and appreciate the opportunity to respondBrookshaw is a collection agency and current creditor of a personal loan Ms [redacted] took out in her nameThe original creditor of this account is [redacted] Loan and was taken out in November, The last four account digits for the loan are ***We have attached the verification of debt for both Ms***’s and your office’s convenienceAs Ms [redacted] indicates in her complaint, we are required to send a letter to her, which we have attachedWe did leave some messages for Ms [redacted] in an attempt to locate her to verify her address and make sure we are sending the letter to the correct consumerWe believe Ms [redacted] has misconstrued the purpose of our calls, as we were simply trying to locate her to verify her addressAll calls prior to verifying a consumer’s identity are done so in accordance with federal law, specifically the Fair Debt Collection Practices ActWe spoke directly to Ms [redacted] on September 28, whereby she verified all of her information and we informed her of the above informationShe instructed that a third party is consolidating her debt and taking care of all personal loans for her and that they would be contacting usAt that point, we placed a note in our files that no further contact is to take place until we hear from the companyWe were surprised to see this complaint filed by Ms***We will treat this complaint as a cease and desist and no further contact will take place to Ms [redacted] regarding this account again, unless she contacts Brookshaw directlyPlease contact the undersigned if we can be of any additional help in this matterSincerely, Danielle TBrookshaw Management

We are in receipt of the complaint filed by Ms. [redacted] and appreciate the opportunity to respond. Brookshaw is a collection agency and current creditor of a personal loan Mr. [redacted] took out in his name. The last four account digits for the loan are [redacted]. We have attached the verification of debt...

for both Ms. and Mr. [redacted]’s convenience. We did place some calls to Mr. [redacted] in an attempt to verify his identity. We are required by federal law to send Mr. [redacted] a letter, and were attempting to verify his identity and ensure we had the correct location to send it. We spoke to Mr. [redacted] only once on September 18, 2015. He indicated he needed to find out more information and would call us back. We received three more calls from a number in Mr. [redacted]’s name, but we never spoke to anyone as the line was always silent. We would like to note that Brookshaw is not a “scam” and we are not sure where Ms. [redacted] obtained that false information. Brookshaw is a legitimate company, registered with the Secretary of State. We wish there was a way to address the false information presumably found on the internet falsely defaming our company. We will treat this complaint as a cease and desist and no further contact will take place to Mr. or Ms. [redacted] regarding this account again, unless they contact Brookshaw directly. Please contact the undersigned if we can be of any additional help in this matter. Sincerely, Danielle T. Brookshaw Management

We are in receipt of the above referenced complaint filed by Ms. [redacted] and appreciate the opportunity to respond. Brookshaw Management is a collection agency and current creditor of a personal loan Ms. [redacted] took out in her name. The original creditor of this account is [redacted] Loan and was taken out in...

February, 2015. The last four account digits for the loan are [redacted]. We have attached the verification of debt for Ms. [redacted]’s convenience. As Ms. [redacted] indicates in her complaint, we are required to send a letter to her, which we have attached. We did leave some messages for Ms. [redacted] in an attempt to locate her to verify her address and make sure we are sending the letter to the correct consumer. We did speak with her daughter as well in an attempt to locate Ms. [redacted] and verify her correct information. All skip-tracing efforts and messages left are done so in accordance with federal law. We train our representatives to take great care not to disclose the purpose of the call and not disclose our company name to a third party, unless specifically asked. Once we were able to speak to Ms. [redacted] and identify she was the proper consumer we were looking for, no further calls to Ms. [redacted]’s daughter, or any other third party, took place. We spoke with the representative that handled the account and believe Ms. [redacted] has misconstrued the purpose of our calls, as we were simply trying to locate her to verify her address. Mr. [redacted] indicates in her complaint that we refused to disclose the purpose of our call unless she verified certain information. We would like to note to Ms. [redacted], as we did when we spoke with her on the phone, that we are unable to disclose the information above and the purpose of our call, unless and until we are able to verify we are speaking to the correct consumer. We will treat this complaint as a cease and desist and no further contact will take place to Ms. [redacted] regarding this account again, unless she contacts Brookshaw directly as this account remains unpaid. Please contact the undersigned if we can be of any additional help in this matter. Sincerely, Danielle T. Brookshaw Management LLC

We are in receipt of the complaint filed by Ms. [redacted] and appreciate the opportunity to respond. Brookshaw is a collection agency and current creditor of a personal loan Ms. [redacted] took out in her name. The original creditor of this account is [redacted] Loan and was taken out in November, 2014. The last...

four account digits for the loan are [redacted]. We have attached the verification of debt for both Ms. [redacted]’s and your office’s convenience. As Ms. [redacted] indicates in her complaint, we are required to send a letter to her, which we have attached. We did leave some messages for Ms. [redacted] in an attempt to locate her to verify her address and make sure we are sending the letter to the correct consumer. We believe Ms. [redacted] has misconstrued the purpose of our calls, as we were simply trying to locate her to verify her address. All calls prior to verifying a consumer’s identity are done so in accordance with federal law, specifically the Fair Debt Collection Practices Act. We spoke directly to Ms. [redacted] on September 28, 2015 whereby she verified all of her information and we informed her of the above information. She instructed that a third party is consolidating her debt and taking care of all personal loans for her and that they would be contacting us. At that point, we placed a note in our files that no further contact is to take place until we hear from the company. We were surprised to see this complaint filed by Ms. [redacted]. We will treat this complaint as a cease and desist and no further contact will take place to Ms. [redacted] regarding this account again, unless she contacts Brookshaw directly. Please contact the undersigned if we can be of any additional help in this matter. Sincerely, Danielle T. Brookshaw Management

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This was not a call that was to verify my address, which they falsely claim. I received a voice mail which I still have and will keep. They called and left a voice mail stating that since I didn't return their call that I will go by their schedule, to come to my house. First if you are following the guidelines, you don't come to peoples houses. So with that being said. I do not feel they were following the guidelines on that respect. If I could upload the voice mail I would.