Brookshire Grocery Company

Thru your office, we want to extend our apologies to the said customer who was dissatisfied with our serviceWe also apologize if she feels that we did not respond properly to her calls, which we actually did but unfortunately isn't acceptable to herApology is the only resolution we feel we can do for her at this time We cannot guarantee the functionality of her cooling system, and no other repair service company will guarantee the sameWe loaded lbs of Freon to her unitLeak cannot be detected until after weeks of use She said that she called another repair service to check on her systemThe new technician found leak and Freon was added again, the reason why she paid another $The customer should be aware that had we detected said leak after more than weeks of use and Freon is gone, we shall still charge her the same fee i.efor the Freon loadedOf course, it may probably be a little lower than what was charged to her by new technicianAgain, no repair shop will guarantee the functionality of the customer's system especially if it's an old one, and the repair shop is not the company that installed the system initially, or when it was purchased We regret of the customer's dissatisfaction, and we are really sorryFrom our point of view, there will always be a weed in any good harvest, and we believe that it is truly difficult to please everybody Thank you and hope that we put this case to rest [redacted] Owner/Chief Technician

In response to the complaint of the said customer on subject, please be advised that we vehemently deny her accusations that allegedly we didn't respond to the issue she raised on her statement attached On her initial call around latter part of May, we went to her house, inspected her cooling system and found out that it was low on FreonWe loaded the system with lbsof Freon which is required to that typeWe advised her that we cannot guarantee life of the Freon if there is a leak on the systemDetermination of where the leak could possibly be will not be known unless the system is tested for a few daysWe haven't heard from her for more than a month or about July, until she called and complained that her cooling system was weak We went back to her house to address the issue but no one responded to the front and back door when we knockedWhen we get the chance to talk to her on the phone to address the issue, she already told us that she sought the help of another technician and repaired the systemWe even asked her who repaired the system to understand how the job was, but she hesitated and all she wanted was to reimburse her with the Freon fee which is not acceptable because Freon is not free and, she enjoyed its use for more than a month We are in business for more than thirty years, and it is our objective to provide utmost service to our customersMost of our customers are returning, and have been with us in that span of time we are in businessWe know the adage that "you cannot please everybody", however we try our very best to address every issue raised to us in a timely, proper and professional manner We hope this complaint raised by a displeased customer be put to restThank you for your understanding Very truly yours, [redacted] Owner/Chief Technician

We received your correspondence regarding concerns from Mr [redacted] ***, Case ID number [redacted] We take any and all complaints very seriously, and are pleased to report that we feel this issue has been resolved The Property Manager, Tracey B***, has met with Mr [redacted] to determine the best plan of action to quickly address his needs He has requested a reserved spot, in a specific location, which we have approved The signage has been ordered and will be installed as soon as possible Please let us know if there is additional information that you would like us to provide regarding this complaint ~Katrina Katrina G [redacted] Senior Regional Property Manager Sheehan Property Management, IncAtrium Boardwalk South, Suite Indianapolis, IN (317) 579-(direct) (317) 579-(main) P As part of Sheehan's commitment to our environment, we ask that you print this email only if necessary

Beware, Safety issues (conxerns), the cleanliness of store is poor, employees/managers are rude especially if someone gets hurt they have no concern nor care in the world except loss of THEIR Jobs they don't think if their customers have a job/career they lose & families that need them & their support & if in nursing job/ hospice & their patients depend on their caregiver they had for a long time but can no longer care for them due to injury & it's sad ð??¢ð???

Would not cash my check after my being a loyal customer for 30 years and. Top Shopper for 15 and spending 11k dollars a year Apology

A young male cashier at this store has been so disrespectful for the last few months One of my visits to this store he shoved my receipt and change into my hands He has been nothing but rude each and every time Ive visited this store He never ask if you need help with your groceries, he just pushes you out of his line like he doesn't care Ive made two complaints to a male and female manager a month ago but nothing was done He continues to do the same thing This is not customer service and its not okThe public needs to know about this so they can be aware

Would not cash my check after my being a loyal customer for years andTop Shopper for and spending 11k dollars a year
Apology

Brookshires in Comanche,Tx continually sells out of date food which is ruined, to be specific it's rottenSome of the employees are rude & disrespectfulThey charge for items you haven't purchased & when you bring it to their attention they will look you straight in the face & lie to you & the mistake is never theirsI've shopped ther for at least yrs plus & these issues have always been a serious problem & continue to existI'm ill & cannot drive or would definitely go elsewhere to shop for food products

We received your correspondence regarding concerns from Mr. [redacted], Case ID number [redacted].  We take any and all complaints very seriously, and are pleased to report that we feel this issue has been resolved.  The Property Manager, Tracey B[redacted], has met with Mr. [redacted] to determine the...

best plan of action to quickly address his needs.  He has requested a reserved spot, in a specific location, which we have approved.  The signage has been ordered and will be installed as soon as possible.    Please let us know if there is additional information that you would like us to provide regarding this complaint.    ~Katrina   Katrina G[redacted] Senior Regional Property Manager   Sheehan Property Management, Inc. 6930 Atrium Boardwalk South, Suite 100 Indianapolis, IN  46250 (317) 579-9267 (direct) (317) 579-9270 (main) P As part of Sheehan's commitment to our environment, we ask that you print this email only if necessary.

In response to the complaint of the said customer on subject, please be advised that we vehemently deny her accusations that allegedly we didn't respond to the issue she raised on her statement attached. 
On her initial call around latter part of May, we went to her house, inspected...

her cooling system and found out that it was low on Freon. We loaded the system with 7 lbs. of Freon which is required to that type. We advised her that we cannot guarantee life of the Freon if there is a leak on the system. Determination of where the leak could possibly be will not be known unless the system is tested for a few days. We haven't heard from her for more than a month or about July, until she called and complained that her cooling system was weak.
We went back to her house to address the issue but no one responded to the front and back door when we knocked. When we get the chance to talk to her on the phone to address the issue, she already told us that she sought the help of another technician and repaired the system. We even asked her who repaired the system to understand how the job was, but she hesitated and all she wanted was to reimburse her with the Freon fee which is not acceptable because Freon is not free and, she enjoyed its use for more than a month.
We are in business for more than thirty years, and it is our objective to provide utmost service to our customers. Most of our customers are returning, and have been with us in that span of time we are in business. We know the adage that "you cannot please everybody", however we try our very best to address every issue raised to us in a timely, proper and professional manner.
We hope this complaint raised by a displeased customer be put to rest. Thank you for your understanding.
Very truly yours,
[redacted]
Owner/Chief Technician

Thru your office, we want to extend our apologies to the said customer who was dissatisfied with our service. We also apologize if she feels that we did not respond properly to her calls, which we actually did but unfortunately isn't acceptable to her. Apology is the only resolution we feel we can do for her at this time.
We cannot guarantee the functionality of her cooling system, and no other repair service company will guarantee the same. We loaded 7 lbs of Freon to her unit. Leak cannot be detected until after weeks of use.
She said that she called another repair service to check on her system. The new technician found leak and Freon was added again, the reason why she paid another $358.00. The customer should be aware that had we detected said leak after more than 3 weeks of use and Freon is gone, we shall still charge her the same fee i.e. for the Freon loaded. Of course, it may probably be a little lower than what was charged to her by new technician. Again, no repair shop will guarantee the functionality of the customer's system especially if it's an old one, and the repair shop is not the company that installed the system initially, or when it was purchased. 
We regret of the customer's dissatisfaction, and we are really sorry. From our point of view, there will always be a weed in any good harvest, and we believe that it is truly difficult to please everybody.
Thank you and hope that we put this case to rest.
[redacted]
Owner/Chief Technician

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see attached.
Regards,
[redacted]