Brookside Apartment Homes

Initial Business Response /* (1000, 5, 2016/01/11) */
January 11, 2016
Maite Bauenrostro with the Revdex.com,
This letter is in response to [redacted]'s complaint regarding running her credit card for an application fee. Mrs. [redacted] had explained that she had gone...

through a rough patch with her divorce but that she was co-signer for her ex-husband on an apartment. She said she did know whether her ex husband was evicted or if there was just a collection owed to another community. Ulliana Radilla the Assistant Manager had explained that we would not be able to tell Mrs. [redacted] what exactly appeared on her credit without running her credit report. Mrs. [redacted] did not disclose that she had 2 evictions or provide her credit report on her own. The application fee is $40.00, not $45.99 as reported by Mrs. [redacted]. Mrs. [redacted] signed the application authorizing Brookside to run her credit and the credit check fee was paid with a receipt provided. Had Management at Brookside known she had 2 evictions, we would have never accepted her money or run her credit to save both parties time, hers and ours by processing her file.
We appreciate your cooperation in this matter. If there is anything I can further assist you with, please call me at XXX-XXX-XXXX.
Regards,
[redacted]
Brookside Apartment Homes