Thank you for taking the time to share feedback about CommonBond with the Revdex.comWe're always happy for people to reach out, though we're disappointed to hear we were unable to help you save on your student loans and you felt the information was misleading. Regarding
your concerns around lending requirements, we want to ensure you know CommonBond is built on a foundation of fairness when working with customersOur underwriting decisions and resulting rates are completely automated and, per our policy, no judgmental overrides to our underwriting model are allowedIn this particular case we applied our underwriting model to the application in exactly the same way we apply the underwriting to every other applicantAlso, from time to time, like any lender, we reserve the right to update our underwriting model based on business needs and in full compliance with all applicable lending lawsFeel free to reach out to us with any additional questions or commentsWe apologize again for any inconvenience hereTell us why here
We sincerely apologize for the long wait you experiencedOur goal is to ensure all customers have a smooth and simple process when refinancing their student loans, and we recognize that we've failed on your applicationWe are sorry. We also have good news and are pleased to let you know that
we have approved your application, and you will be able to move forward with a loan from CommonBondWe hope that you're able to give us another shot and look forward to the prospect of having you join the CommonBond Community.If you have any additional questions or concerns, please feel free to reach out to us at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Though unfortunate that it had to come to this, and suspicious at how quickly this apparently could have been remedied, I'm glad they have finally followed through. Thank you, Revdex.com.
Sincerely,
[redacted]
Revdex.com:
[redacted], a representative from CommonBond, explained the situation to me in detail. Based on her explanation, I cannot fault CommonBond for what occurred. Accordingly, the matter has been resolved.
Sincerely,
[redacted]
Hello, We are researching your case and will get back to you with a resolution shortly. Thank you!
Thank you for taking the time to share feedback about CommonBond with the Revdex.comWe're always happy for people to reach out, though we're disappointed to hear we were unable to help you save on your student loans and you felt the information was misleading. Regarding
your concerns around lending requirements, we want to ensure you know CommonBond is built on a foundation of fairness when working with customersOur underwriting decisions and resulting rates are completely automated and, per our policy, no judgmental overrides to our underwriting model are allowedIn this particular case we applied our underwriting model to the application in exactly the same way we apply the underwriting to every other applicantAlso, from time to time, like any lender, we reserve the right to update our underwriting model based on business needs and in full compliance with all applicable lending lawsFeel free to reach out to us with any additional questions or commentsWe apologize again for any inconvenience hereTell us why here
We sincerely apologize for the long wait you experiencedOur goal is to ensure all customers have a smooth and simple process when refinancing their student loans, and we recognize that we've failed on your applicationWe are sorry. We also have good news and are pleased to let you know that
we have approved your application, and you will be able to move forward with a loan from CommonBondWe hope that you're able to give us another shot and look forward to the prospect of having you join the CommonBond Community.If you have any additional questions or concerns, please feel free to reach out to us at ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Though unfortunate that it had to come to this, and suspicious at how quickly this apparently could have been remedied, I'm glad they have finally followed through. Thank you, Revdex.com.
Sincerely,
[redacted]
Revdex.com:
[redacted], a representative from CommonBond, explained the situation to me in detail. Based on her explanation, I cannot fault CommonBond for what occurred. Accordingly, the matter has been resolved.
Sincerely,
[redacted]