Brookview at Templeton Crossing

Hi [redacted] ,We understand your frustration and want to apologize for the miscommunicationAfter reviewing your lease, your lease did end on June We pulled out the letter that was delivered to your door and saw that the lease end date said May I will make sure to rectify this situation immediately, please contact the office with any further questions.We apologize again,###-###-####

Mr***,It looks like you never paid your late fees for the previous month which left you at a balance of $April 1st you were charged rent of $and were lateOur late fees according to our Legal lease you signed are on the 4th for $and on the 7th for $This left your account at $Unfortunately without paying rent we have to follow company procedure and resort to our attorneys for EvictionThere was never a credit on your account as you paid around the 20th the last monthsSince you have moved out, you were not sent for an eviction but you still do have a balance on your account.Thank you

This issue has been resolved.Thank you

HelName is Melissa L***, Property Manager for Brookview Apartments. We had an issue where we were unable to gain the parts needed to complete the AC repairs for residents. Unfortunately you were one of the Residents to be without AC. At this time we are not issuing any
form of compensation for thisThis was not neglect but the fact that we were unable to gain the parts needed to complete this repair. Although we understand this was an inconvenience we would like to make note that AC is a luxury item and not an emergency item unless noted with a medical documentation. Respectfully,Melissa L***Manager(614) 853-

Dear Mr***,I have attached your move in inspection form as well as your Statement of deposit accountAs you can see, you never marked anything down for burn holes in your carpetWhen you were charged, you were not charged for a full carpet replacement, you were charged a prorated
amount.When you came into our office to dispute the charges you had agreed with Cindy our Assistant manager to pay the outstanding balance of $by 8/15/2017.Thank you,Management

Dispute Resolution,Please find attached my client's response to complaint # ***Please contact me if there are any questionsThank you.Respectfully submitted,*** ***Attorney*** Law Firm, LLCEast Town Street, Ste200Columbus, Ohio 43215(614) 324-0459(614) 324-
Fax______________________________*** Law Firm LLCMarch 13, 2018Revdex.comDublin RoadColumbus, Ohio 43215Email: [email protected]: ***Response to *** *** ComplaintDear Dispute Resolution with the Revdex.com:Please be advised that this office represents the interests of Brookview at TempletonCrossing Apartments and Brookview Templeton, LLC ("Client")I am writing on behalf of myClient in response to the complaint filed by *** *** (See attached complaint).Mr*** is a resident at the Brookview at Templeton Crossing ApartmentsMr*** rentsthe premises commonly known as *** *** Lane, Columbus, Ohio (hereinafterreferred to as "the Premises") pursuant to a written lease agreement with my Client.Unfortunately, the complaint filed with you regarding Mr*** and the conditions of thePremises does not fully provide the scope of the situationOn or about February 14, Mr***complained of the alleged condition at the PremisesOn the same day my Client responded to Mr.***'s complaint and sent maintenance workers to fix the alleged conditionUpon my Client'sarrival at the Premises, Mr*** would not allow my Client to remedy the issue, which is aviolation of a tenant's duties under R.CMr*** instead demanded that my Client lethim out of his lease agreementMy Client stated that Mr*** could vacate the Premises beforehis lease expiration date but be subject to an agreed upon pre-termination fee because the allegedconditions at the Premises were and are easily curable.Mr*** responded to this by having multiple family members and friends post defamatorystatements online to my Client's websites, which has caused damage to my Client's business andhas interfered with my Client's business practice (See attached)My Client has since reached outto Mr*** on multiple different occasions to come to a resolution and try to fix the allegedconditions, but Mr*** has failed to respond to my Client in any wayRather, Mr*** hascontinued to post defamatory comments on my Client's websites and has filed the instant complaintwith the Revdex.com ("Revdex.com")Fortunately, my Client was able to enter the Premiseand cure the alleged conditions in compliance with R.C5321.04.My Client understands the importance of positive reviews with the Revdex.com and other onlinewebsites, especially in today's environment where most business decisions are made based ononline reviewsMr***'s actions and refusal to allow my Client to remedy the condition, in violationof R.C5321.05, has caused severe damages to my Client's businessMy Client shouldnot suffer further damages based on the actions and inactions of Mr*** because of his originalrefusal to allow my Client to cure the alleged condition and his refusal to cooperate with my Clientto come to a resolution.My Client requests that Mr***'s complaint be removed from the Revdex.com because of itsinaccuracies and potential to cause more damages to my Client's business based on his own actionsand inactionsPlease feel free to contact me if you have any further questions regarding this matter.Sincerely,*** ** ***

Mr. [redacted],It looks like you never paid your late fees for the previous month which left you at a balance of $100. April 1st you were charged rent of $665.00 and were late. Our late fees according to our Legal lease you signed are on the 4th for $50 and on the 7th for $50. This left your account at...

$865.00. Unfortunately without paying rent we have to follow company procedure and resort to our attorneys for Eviction. There was never a credit on your account as you paid around the 20th the last 3 months. Since you have moved out, you were not sent for an eviction but you still do have a balance on your account.Thank you.

Hi - He requested his closet doors to be placed back on track.  This request was completed before I received your official notice.  His service request has been closed out.   Thank you JMelissa L[redacted] CAM CAPSProperty Manager - Brookview Realty Management P:...

614.853.0710F: 614.853.0825www.TempletonCrossing.com  From: Kathy Cochran [mailto:[email protected]] Sent: Monday, August 29, 2016 12:01 PMTo: Melissa L[redacted] <ml[redacted]@brookview.com>Subject: Re: Revdex.com Complaint# 11630886 I'm not sure what you mean by "completed." Please clarify. I just spoke to Alicia who gave me your email address so I re-sent the complaint to you.  Kay Haddox On Fri, Aug 26, 2016 at 2:59 PM, Melissa L[redacted] <ml[redacted]@brookview.com> wrote:Ms. Haddox- I received complaint #11630886 for Michael Murphy.  This complaint was completed before I received this notice.   Respectfully,Melissa L[redacted] CAM CAPSProperty Manager - Brookview Realty Management ImageP: 614.853.0710F: 614.853.0825www.TempletonCrossing.com

Please accept this letter as a response to [redacted] complaint # [redacted] .We are a new owner of Brookview Apartments. We needed to clear the breezeway areas according to the fire code as well as the decision to beautify of the community. I sent a series of letters to the entire community....

 The lease agreement also states we do not need to give notice and they can be charged for the removal.  We notified our local police department and courtesy officer Off. Drew Frances in advance as well. I have included copies of each  letter and lease agreement. Below also states each line item:*As far as your grill and belongings in the breezeway area. In your signed Crawford Hoying lease it states in Community Policies & Procedures #10 letter b. "Do not obstruct walkways, stairs, entryways, parking area, ect, by leaving items such as bicycles, toys or other items that may interfere with the full use of these area by other residents. Landlord is not responsible for loss or damage to any property, including, but not limited to, damage caused by mowing or landscaping crews"*Then on the same page section d, states "Patios, balconies, carports, porches, lawns, stairwells and landings must be kept neat, clean and orderly at all times, used only for their intended purposes and not used for storage. All items must be stored inside the Premises (or garage, if applicable). Storing items near air conditioning equipment may cause damage to the unit. Resident will be liable for the cost of repairing any such damage. Any items stored outside of the Premises will be removed an disposal of, without notice, and resident will be charged a minimum fee of $25.00 for the cost of performing such removal and disposal."*Ohio Revised Code 1301:7-7-03 General Requirements section (d) 3.3 states: "All non-structural combustible material must be removed from the combustible balconies or at a side located within 10 fee (3048mm) of combustible construction"Our Grounds Staff removed each item and placed them in each dumpster. Once they were placed in the dumpster area they are considered trash and Ms. Beachler acknowledged we placed items in the dumpsters.  We cannot stop other from recycling from the dumpsters, other than our staff.  We consider those items trash. We do not intend to charge the fees for removal of these items at this time.Resolution: Items have been removed according to the lease agreement as well as the letters distributed throughout all three communities, no compensation will be rewarded.Please let me know if further discussion is needed for this matter.  My phone number is ###-###-#### and email address is[redacted]@brookview.com.

I received complaint #[redacted] for T[redacted]s regarding her security deposit. Ms. [redacted] paid the previous management company a $99.00 deposit.  We do not charge a security deposit and did not receive her $99.00 deposit upon the transfer of the community in the...

sale.  Once Ms. [redacted] notified our office of this deposit we reached out to the previous owners for compensation, which we just received.  I have requested for our Accounting team to send Ms. [redacted]’s her deposit asap.  She should receive it no later than  9/9/2016.  Respectfully,Melissa L[redacted] CAM CAPSProperty Manager - Brookview Realty Management P: 614.853.0710F: 614.853.0825www.TempletonCrossing.com

Hi [redacted],We understand your frustration and want to apologize for the miscommunication. After reviewing your lease, your lease did end on 30 June 2016. We pulled out the letter that was delivered to your door and saw that the lease end date said 30 May 2016. I will make sure to rectify this...

situation immediately, please contact the office with any further questions.We apologize again,###-###-####