Brookville Tire & Auto Service

The customer came back to address their concernsI showed the customer the tires and the tread depth of new tires in comparison to the tires on his carI offered to show the customer my invoice for the new tiresHe did not want to see anythingIn fact I only had in stock and had to order the 4th to fulfill the order.I asked the customer what he was basing his feelings onHe said the tires did not "smell new"He has no real basis for his complaintJust the feeling the tires don't "smell new"I showed the customer the tread depth of new tires and the tread depth on his new tires and it was the same tread depthAll tires looked new with out any wear or blemishI sell hundreds of new tires a monthThe customers has his receipt and his tires are covered under warranty for tread wear and manufacturer defect

Revdex.com:At this time, I have not been contacted by Brookville Tire & Auto Service regarding complaint ID [redacted].Sincerely,
[redacted]

The customer came back to address their concerns. I showed the customer the tires and the tread depth of new tires in comparison to the tires on his car. I offered to show the customer my invoice for the new tires. He did not want to see anything. In fact I only had 3 in stock and had to order the...

4th to fulfill the order.I asked the customer what he was basing his feelings on. He said the tires did not "smell new". He has no real basis for his complaint. Just the feeling the tires don't "smell new". I showed the customer the tread depth of new tires and the tread depth on his new tires and it was the same tread depth. All 4 tires looked new with out any wear or blemish. I sell hundreds of new tires a month. The customers has his receipt and his tires are covered under warranty for tread wear and manufacturer defect.