Brookwood Communities Incorporated

On June *, 2014, the Complainant submitted a Rental Application to us for a 1BR apartmentShe stated on her application that she was living at a residence in [redacted] and that she was moving because the owner was selling the houseHer Application was approved for a Modate occurring several weeks laterAccordingly we reserved the apartment for her and did not rent it to anyone elseIn order to hold the apartment for her, she signed a Deposit Agreement and paid $1,The Agreement she signed clearly stated that the deposit would be non-refundable if she cancelled since the unit was being reserved for her specifically and could therefore not be rented to anyone elseSeveral weeks later she notified us that she changed her mind and would not be renting the reserved unitThe Deposit Agreement she signed entitles us to retain her deposit if she cancelledHowever, last week we gratuitously offered to return her entire deposit afte r she stated that she was pregnant and homelessShe has already received her money back but because we relied on her representations, we lost out on being able to rent our apartment because of her actions and would certainly have been entitled to retain her deposit [redacted]

Revdex.com:
I havent recieved a response for ID ***, however, they said they would give me my money back
Sincerely,
*** ***

On June *, 2014, the...

Complainant submitted a Rental Application to us for a 1BR apartment. She stated on her application that she was living at a residence in [redacted] and that she was moving because the owner was selling the house. Her Application was approved for a Move-In date occurring several weeks later. Accordingly we reserved the apartment for her and did not rent it to anyone else. In order to hold the apartment for her, she signed a Deposit Agreement and paid $1,195.00. The Agreement she signed clearly stated that the deposit would be non-refundable if she cancelled since the unit was being reserved for her specifically and could therefore not be rented to anyone else. Several weeks later she notified us that she changed her mind and would not be renting the reserved unit. The Deposit Agreement she signed entitles us to retain her deposit if she cancelled. However, last week we gratuitously offered to return her entire deposit afte r she stated that she was pregnant and homeless. She has already received her money back but because we relied on her representations, we lost out on being able to rent our apartment because of her actions and would certainly have been entitled to retain her deposit.
[redacted]

Review: I am currently homeless.I applied for an apartment with my aunt as the co-signer because of my bad credit and not enough income. They approved me and said that they had something available. I told them I had to move by July [redacted] and I brought them a deposit. After they recieved the money by money order I went to see the apartment, it was way to small and I was told by the Super that it wouldnt be ready until or after JULY [redacted]. There was no way that I could have waited that long so I searched for something else. We never went over a lease so she said that I would be notified with a date.I am 8 months pregnant and not only it is to small for my aunt any myself but I have a newborn and a dog. I was completlt dissatisfied. I went back for my money but she said NO. The co-signer was never even called and she was not satisfied at all.I need to get my money back in order to move I am homeless and will have my baby in less then 7 weeks.Desired Settlement: I want the $1195 back that I gave them for the apartment.

Consumer

Response:

I havent recieved a response for ID [redacted], however, they said they would give me my money back.

Sincerely,

Business

Response:

On June *, 2014, the Complainant submitted a Rental Application to us for a 1BR apartment. She stated on her application that she was living at a residence in [redacted] and that she was moving because the owner was selling the house. Her Application was approved for a Move-In date occurring several weeks later. Accordingly we reserved the apartment for her and did not rent it to anyone else. In order to hold the apartment for her, she signed a Deposit Agreement and paid $1,195.00. The Agreement she signed clearly stated that the deposit would be non-refundable if she cancelled since the unit was being reserved for her specifically and could therefore not be rented to anyone else. Several weeks later she notified us that she changed her mind and would not be renting the reserved unit. The Deposit Agreement she signed entitles us to retain her deposit if she cancelled. However, last week we gratuitously offered to return her entire deposit afte r she stated that she was pregnant and homeless. She has already received her money back but because we relied on her representations, we lost out on being able to rent our apartment because of her actions and would certainly have been entitled to retain her deposit.