Brookwood Park Apartments

In response to the claim file on 4/30/and the ID assigned is [redacted] On Friday May 1st I contacted the tenant [redacted] to informed her that we did send the maintenance team to check her apartment, they turned on the breakers and where looking into finding the source of the problemUnfortunately I was not in the office due to an unexpected medical emergency , the person covering for me did not know how to check voice mail messages I came back on the 1st off May and that same day a third party company that my supervisor [redacted] call to take care of her issue, they came to fix the problem for her since that day I have been in communication with her and all her issues where taking care off, so far we have not had any more issues with her power, the laundry room we have contacted the vendor to come and fix the machines at this point they came and his findings are that residents are over loading the machines and that is causing the machine not to rinse properlyWe also compensated the resident with a concession and deducted a prorate for each day that she has the inconvenience Please let me know if we have any other issues to address at this point or you are more that welcome to contact me at [redacted]

In response to the claim file on 4/30/2015 and the ID
assigned is [redacted]
 
On Friday May 1st 2015 I contacted the tenant
[redacted] to informed her that we did send the maintenance team to
check her apartment, they turned on the breakers and where looking into finding
the...

source of the problem. Unfortunately I was not in the office due to an
unexpected medical emergency , the person covering for me did not know how to
check voice mail messages.  I came back on the 1st off May and
that same day a third party company that my supervisor [redacted] call to take care
of her issue, they came to fix the problem for her since that day I have been
in communication with her and all her issues where taking care off, so far we
have not had any more issues with her power, the laundry room we have contacted
the vendor to come and fix the machines at this point they came and his
findings are that residents are over loading the machines and that is causing
the machine not to rinse properly. We also compensated the resident with a
concession and deducted a prorate for each day that she has the inconvenience.
 
Please let me know if we have any other issues to address at
this point or you are more that welcome to contact me at [redacted]