I placed an order for shoes I thought were infant size 5, after I placed my order I was looking at the shoe again and realized they were a toddler size I called to cancel my order and they were closed as it was 12:am Central time, I called back at 9am and was told they could not cancel my order because it was in process not because it was shipped but because it was being processed and hasn't left their facility yetI asked to speak with a manager and was transferred twice, asked to speak with someone from the warehouse or the business with which I conducted the business and was told that they had no number to give and that there was no way to contact their employerThey didn't have any means of contacting their employer!!!! I have to wait for my order to be shipped and received before I can request a return label and mail them backWhich means now instead of getting a full refund I still have to pay for the shipping of an item I wanted to cancel before it was shipped out
The lack of exchanges and the return policy are terribleFor a retailer that sells clothing and shoes, you should be able to exchange items that do not fitI paid $to return a pair of shoes, and if I were to re-purchase them now in the correct size, they would cost an additional $on top of the original purchase priceI am extremely disappointed in 6pm and will not order from them again
I've been postponing buying a pair of Hunter rain bootsI went shopping locally and all the short ones were out of stockWent to the internet and found a great price from 6pm, and without checking reviews I ordered a pairAfter placing the order, I checked reviews of them and was sort of in shock, as there were so many dissatified customers Not only did they let me know when to expect my order, it came a day earlierThe boots are even nicer than I expected, and I'm now ready for El Nino
Hi everyone be careful about the company, though it's big but lack of honestyIt's good couple year's ago but now it's a xxIf you see a low price don't trust it, they find different excuse to ruin itUsed to be a royal customer but now will never come back and suggest you folks go to *** ***, *** ***, *** *** *** evern ** ***, u pay the same amount but get much better services
This is a terrible business They sell super UNCOMFORTABLE shoes, and chances are these shoes are fake or knockoffs I purchased a pair of Bruno Magli Men's Alfanzo shoes from them Oh My G-d! These shoes hurt my feet They literally cut my ankles and toes I have never put on a more uncomfortable pair of shoes in my life
This business outsources their customer support to the Philippines So I ended up speaking to an agent who had subpar English communication skills After explaining my problem to her, she informed me that 6pm.com makes customers pay for their own return shipping Furthermore, she said it takes several weeks to receive your refund
Lastly, their website doesn't let customers leave reviews on products they purchased So you will never know what is the quality of the item you are interested in buying What a terrible business I will never shop from them again
Purchased a pair of shoes and added a pair of socks to get over the free shipping threshold The shoes did not fit so I am returning them 6pm is deducting their shipping fee from my refund The website makes it abundantly clear that the customer must pay to return items but it does not specify that a shipping fee is charged retroactively for returned items This should also be explicitly noted They called it "free shipping" at the time of purchase
6PM.COM has a terrible return policy. I couldn't return 2 pr of shoes that were a Christmas gift and didn't fit because 30 days had passed since purchase. This is very poor customer service.
The lack of exchanges and the return policy are terrible. For a retailer that sells clothing and shoes, you should be able to exchange items that do not fit. I paid $7 to return a pair of shoes, and if I were to re-purchase them now in the correct size, they would cost an additional $19 on top of the original purchase price. I am extremely disappointed in 6pm and will not order from them again.
I placed an order for shoes I thought were infant size 5, after I placed my order I was looking at the shoe again and realized they were a toddler size 5. I called to cancel my order and they were closed as it was 12:30 am Central time, I called back at 9am and was told they could not cancel my order because it was in process not because it was shipped but because it was being processed and hasn't left their facility yet. I asked to speak with a manager and was transferred twice, asked to speak with someone from the warehouse or the business with which I conducted the business and was told that they had no number to give and that there was no way to contact their employer. They didn't have any means of contacting their employer!!!! I have to wait for my order to be shipped and received before I can request a return label and mail them back. Which means now instead of getting a full refund I still have to pay for the shipping of an item I wanted to cancel before it was shipped out.
I've been postponing buying a pair of Hunter rain boots. I went shopping locally and all the short ones were out of stock. Went to the internet and found a great price from 6pm, and without checking reviews I ordered a pair. After placing the order, I checked reviews of them and was sort of in shock, as there were so many dissatified customers.
Not only did they let me know when to expect my order, it came a day earlier. The boots are even nicer than I expected, and I'm now ready for El Nino.
I placed an order for shoes I thought were infant size 5, after I placed my order I was looking at the shoe again and realized they were a toddler size I called to cancel my order and they were closed as it was 12:am Central time, I called back at 9am and was told they could not cancel my order because it was in process not because it was shipped but because it was being processed and hasn't left their facility yetI asked to speak with a manager and was transferred twice, asked to speak with someone from the warehouse or the business with which I conducted the business and was told that they had no number to give and that there was no way to contact their employerThey didn't have any means of contacting their employer!!!! I have to wait for my order to be shipped and received before I can request a return label and mail them backWhich means now instead of getting a full refund I still have to pay for the shipping of an item I wanted to cancel before it was shipped out
I would strongly recommend 6pmFor an online merchant they do a fantastic job ensuring customer satisfaction
The lack of exchanges and the return policy are terribleFor a retailer that sells clothing and shoes, you should be able to exchange items that do not fitI paid $to return a pair of shoes, and if I were to re-purchase them now in the correct size, they would cost an additional $on top of the original purchase priceI am extremely disappointed in 6pm and will not order from them again
I love their sales, I ordered a pair of shoes and had them days later! Great shipping and items were wonderful
I've been postponing buying a pair of Hunter rain bootsI went shopping locally and all the short ones were out of stockWent to the internet and found a great price from 6pm, and without checking reviews I ordered a pairAfter placing the order, I checked reviews of them and was sort of in shock, as there were so many dissatified customers Not only did they let me know when to expect my order, it came a day earlierThe boots are even nicer than I expected, and I'm now ready for El Nino
I have ordered from this company times and always fast shipping and product is as described
Hi everyone be careful about the company, though it's big but lack of honestyIt's good couple year's ago but now it's a xxIf you see a low price don't trust it, they find different excuse to ruin itUsed to be a royal customer but now will never come back and suggest you folks go to *** ***, *** ***, *** *** *** evern ** ***, u pay the same amount but get much better services
This is a terrible business They sell super UNCOMFORTABLE shoes, and chances are these shoes are fake or knockoffs I purchased a pair of Bruno Magli Men's Alfanzo shoes from them Oh My G-d! These shoes hurt my feet They literally cut my ankles and toes I have never put on a more uncomfortable pair of shoes in my life
This business outsources their customer support to the Philippines So I ended up speaking to an agent who had subpar English communication skills After explaining my problem to her, she informed me that 6pm.com makes customers pay for their own return shipping Furthermore, she said it takes several weeks to receive your refund
Lastly, their website doesn't let customers leave reviews on products they purchased So you will never know what is the quality of the item you are interested in buying What a terrible business I will never shop from them again
Purchased a pair of shoes and added a pair of socks to get over the free shipping threshold The shoes did not fit so I am returning them 6pm is deducting their shipping fee from my refund The website makes it abundantly clear that the customer must pay to return items but it does not specify that a shipping fee is charged retroactively for returned items This should also be explicitly noted They called it "free shipping" at the time of purchase
6PM.COM has a terrible return policy. I couldn't return 2 pr of shoes that were a Christmas gift and didn't fit because 30 days had passed since purchase. This is very poor customer service.
I would strongly recommend 6pm. For an online merchant they do a fantastic job ensuring customer satisfaction.
I love their sales, I ordered a pair of shoes and had them 2 days later! Great shipping and items were wonderful.
The lack of exchanges and the return policy are terrible. For a retailer that sells clothing and shoes, you should be able to exchange items that do not fit. I paid $7 to return a pair of shoes, and if I were to re-purchase them now in the correct size, they would cost an additional $19 on top of the original purchase price. I am extremely disappointed in 6pm and will not order from them again.
I placed an order for shoes I thought were infant size 5, after I placed my order I was looking at the shoe again and realized they were a toddler size 5. I called to cancel my order and they were closed as it was 12:30 am Central time, I called back at 9am and was told they could not cancel my order because it was in process not because it was shipped but because it was being processed and hasn't left their facility yet. I asked to speak with a manager and was transferred twice, asked to speak with someone from the warehouse or the business with which I conducted the business and was told that they had no number to give and that there was no way to contact their employer. They didn't have any means of contacting their employer!!!! I have to wait for my order to be shipped and received before I can request a return label and mail them back. Which means now instead of getting a full refund I still have to pay for the shipping of an item I wanted to cancel before it was shipped out.
I've been postponing buying a pair of Hunter rain boots. I went shopping locally and all the short ones were out of stock. Went to the internet and found a great price from 6pm, and without checking reviews I ordered a pair. After placing the order, I checked reviews of them and was sort of in shock, as there were so many dissatified customers.
Not only did they let me know when to expect my order, it came a day earlier. The boots are even nicer than I expected, and I'm now ready for El Nino.