Brother's Fence Company Reviews (2)
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Brother's Fence Company Rating
Address: 5940 W 59th Ave Ste B, Arvada, Colorado, United States, 80003-5687
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
*** ***
Hello, first of allOur sincerest apologies that this project was not handled better on our behalfWe strive to provide the best possible customer service available, in this instance we obviously failed in doing so. With that being said, we just want to clarify a few thingsWe NEVER take
money up front on residential projects, this was the case for this project as wellIt sounds as if the client was out $when in fact they were notWe do acknowledge having a contact issue, we only had one number on file, unfortunately this number was a landline that had a full message boxWhen we realized the problem we sent an email and our client promptly responded with a better number and the fence was completed shortly after. Our client was pleased with the outcome and the Invoice was paid in full, we did pass along a discount for their troublesWe understand we fell short here at BFC, we will always grow from our mistakes and make the adjustments needed to correct similar issues from occurring in the future. Thank you,BFC Mgmt