Brothers Auto Parts

Subject: #Complaint # [redacted] If you need to listen to the call recordings of this situation I am able to email them Mr [redacted] specifically asked for a Chrysler Pacifica engine which we provided to him Only after installing the engine in the vehicle and potently damaging it did Mr [redacted] realize that the vehicle was in fact a Pacifica The Hollander Interchange software that we use and that is the industry standard in part compatibility software shows that the year he asked for (2007) will in not work in the actual vehicle (2006) he is working on I would not be able to return the engine that Mr [redacted] originally purchased from us do to high probability that it was damaged while installed in the incorrect application One of the recordings he stated that in attempting to get the vehicle to run it was backfiring and shaking the vehicle violently There is a multitude of sensors and electronic components in this engine plus valve timing issues that this install could have damaged Again feel free to contact me if you have any questions Thanks BROTHERS AUTO PARTS Jeremiah [redacted] (317) 352-Toll Free (800)-952-FAX (317) 351-2065www.brothersauto.com

We are aware of the complaint from Mr [redacted] He states in the complaint that he had requested an engine for and Chrysler Pacifica but after reviewing the call recordings he requested an engine for a Pacifica which will not work in a model year vehicle Unfortunately since it was installed in a vehicle not originally intended damage could have been caused to the engine We would not be able to resell the part to another customer so we are unable to refund or exchange for this transaction Feel free to contact me if you have any questions Thanks BROTHERS AUTO PARTS Jeremiah [redacted] (317) 352-Toll Free (800)-952-FAX (317) 351-www.brothersauto.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Subject: #Complaint # *** If you need to listen to the call recordings of this situation I am able to email them Mr *** specifically asked for a Chrysler Pacifica engine which we provided to him Only after installing the engine in the vehicle and potently damaging it did Mr *** realize that the vehicle was in fact a Pacifica The Hollander Interchange software that we use and that is the industry standard in part compatibility software shows that the year he asked for (2007) will in not work in the actual vehicle (2006) he is working on I would not be able to return the engine that Mr *** originally purchased from us do to high probability that it was damaged while installed in the incorrect application One of the recordings he stated that in attempting to get the vehicle to run it was backfiring and shaking the vehicle violently There is a multitude of sensors and electronic components in this engine plus valve timing issues that this install could have damaged Again feel free to contact me if you have any questions Thanks BROTHERS AUTO PARTS Jeremiah *** (317) 352-Toll Free (800)-952-FAX (317) 351-www.brothersauto.com

We are aware of the complaint from Mr*** He states in the complaint that he had requested an engine for and Chrysler Pacifica but after reviewing the call recordings he requested an engine for a Pacifica which will not work in a model year vehicle Unfortunately
since it was installed in a vehicle not originally intended damage could have been caused to the engine We would not be able to resell the part to another customer so we are unable to refund or exchange for this transaction Feel free to contact me if you have any questions Thanks BROTHERS AUTO PARTS Jeremiah *** (317) 352-Toll Free (800)-952-FAX (317) 351-2065www.brothersauto.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

We are aware of the complaint from Mr. [redacted].  He states in the complaint that he had requested an engine for and 2007 Chrysler Pacifica but after reviewing the call recordings he requested an engine for a 2006 Pacifica which will not work in a 2007 model year vehicle.  Unfortunately...

since it was installed in a vehicle not originally intended damage could have been caused to the engine.  We would not be able to resell the part to another customer so we are unable to refund or exchange for this transaction.  Feel free to contact me if you have any questions.  Thanks    BROTHERS AUTO PARTS Jeremiah [redacted] (317) 352-1681 Toll Free (800)-952-9954. FAX (317) 351-2065 www.brothersauto.com

Subject: #2 Complaint # [redacted] If you need to listen to the call recordings of this situation I am able to email them.  Mr [redacted] specifically asked for a 2006 Chrysler Pacifica engine which we provided to him.  Only after installing the engine in the vehicle and potently damaging it did Mr [redacted] realize that the vehicle was in fact a 2007 Pacifica.  The Hollander Interchange software that we use and that is the industry standard in part compatibility software shows that the year he asked for (2007) will in not work in the actual vehicle (2006) he is working on.  I would not be able to return the engine that Mr [redacted] originally purchased from us do to high probability that it was damaged while installed in the incorrect application.  One of the recordings he stated that in attempting to get the vehicle to run it was backfiring and shaking the vehicle violently.  There is a multitude of sensors and electronic components in this engine plus valve timing issues that this install could have damaged.  Again feel free to contact me if you have any questions.  Thanks    BROTHERS AUTO PARTS Jeremiah [redacted] (317) 352-1681 Toll Free (800)-952-9954. FAX (317) 351-2065www.brothersauto.com