Brothers Auto

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com spoke to Mike at business and the following was relayed: The customer brought his car to [redacted] for an oil change after 4,milesHe thought that [redacted] didn't put enough oil in so he put in quarts moreWhen he brought it to the [redacted] Dealer in [redacted] they determined that there was quarts more oil than there should be and he had blown the motorThe customer originally alleged [redacted] failed to put oil in his car but they have it all on camera that they didThe day warranty is not covered by the lemon law because the customer blew up the motor himselfThe other issues the customer states in his complaint were never mentioned prior to this complaint and after realizing we are not able to replace his motor for him because he caused the motor to fail

Dear Revdex.com,Today we refunded this customer's $97.72 purchase.Best regards,NetMarkets LLC

Dear Revdex.com,This customer has been refunded in full, and her account has been cancelled.Best regards,NetMarkets LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am now able to confirm the refund that I had requested as part of the complaint.
Sincerely,
[redacted]

Dear Revdex.com,Today we refunded this customer's purchases in full. We have canceled her account with us, and we will not ship her any more product and we will not bill her again.Best regards,NetMarkets LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We understand that the customer is unhappy with the product and we would like to apologize for any inconvenience our product might have caused. We realize how frustrating a situation like that can be and we are currently working to make it right. After reviewing our records, we found that [redacted]...

[redacted] has placed an order on March **, 2016 for trial offers on our website and each order was shipped with a full sized product. At the time of the purchase, the customer agreed to the Terms and Conditions of the trial; which states that if their account is not cancelled within the first 14 days, the customer would be charged for the price of the product; the customer received during her trial period timeframe and will also be enrolled into a monthly auto ship. We have implemented on our website that the consumer must check the YES box to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and condition. Once the box is checked YES and the purchase information are entered; then the consumer is enrolled into our program and the orders are processed. The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. Customer had contacted our customer care department on the same day of purchase requesting refund. We have cancelled the subscription and cancelled all the future shipments. We regret that the customer had a bad experience at this time to get a refund. We value our customers and understand how important it is to offer exceptional service. In order to resolve the case, we have now issued the refund of $4.95 back to his credit card on file. Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. We request the customer to contact his bank or credit card company directly to inquire as to when he can expect this refund to show up on his account. Thank you for your co-operation and for giving us an opportunity to help. Please contact us for further assistance regarding this case.

Dear Revdex.com,We have contacted this customer directly by email, and we resolved her issues as follows:1. She only ordered our Anti-Wrinkle serum, and that is all we shipped to her.2. She did not order any Eye Cream from us, so we did not ship any Eye Cream to her.3. We told the customer that we have...

cancelled her account with us, and that we will not bill her anything other than the small $5.39 shipping & handling charge that she already paid, and we will not ship her any more product.4. We told the customer that she may keep the Anti-Wrinkle serum that we shipped to her, as our gift.If you have any further questions or need anything else, please let us know.Best regards,NetMarkets LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com,We refunded to this customer in full today, as requested.Best regards,NetMarkets LLC

Dear Revdex.com,This is to confirm that the customer will not be charged any more, and the customer may keep the products that we sent to her.Best regards,Customer CareNetMarkets LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This was the address that was listed on the website. I do not know if it was given under false pretense. I have attached a Word document where I had copied the order page and the information from the "Contact Us" link on the page where I had ordered the product. There are also 2 urls I provided. One is the link to the website that I copied weeks ago (click on the "get your sample bottle" button). Interesting enough, when you go to this url, this product is now called [redacted] instead of [redacted]. The jar is the same but the label has changed. There is also different contact information listed. The second url (also copied weeks ago) is to a site called [redacted], but the contact info and terms and conditions have changed.  I believe this should be investigated. It seems as if whoever is behind this is falsely using other businesses on their site so that consumers cannot trace them. And they keep altering the website to keep everyone off the trail as well.Your assistance in this matter is greatly appreciated.Thank you,[redacted]  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,Today we refunded this customer's purchases, as requested.Best regards,NetMarkets LLC

Dear Revdex.com,This person has contacted us in error.  We do not sell any product called [redacted], nor do we sell any product with a price point of $94.57.We checked our records, and we have never sold any product to a customer named [redacted] [redacted] nor have we sold any product to any...

customer with an email address of [redacted].Since we did not make any sale to this person, she is not our customer, and therefore we cannot refund to her.If she cannot find out who she purchased from, then she should probably contact her credit card company and ask them for help.Thank you.Best regards,NetMarkets LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

8/**/15Dear Revdex.com,This customer's $89.76 purchase was refunded today.Best regards,NetMarkets, LLC

Dear Revdex.com,This customer was charged in accordance with the agreed Terms & Conditions. This customer's purchase was refunded today.Best regards,NetMarkets, LLC

Dear Revdex.com,Today we refunded this customer's $95.71 as requested.Best regards,NetMarkets LLC