Brother's Electric Company

Initial Business Response /* (1000, 5, 2015/06/22) */
This customer first contacted Brothers Electric Co on Sept 30, 2013 to correct the wiring he had done in the downstairs bathroom, ensure the outlets in the garage were gfci protected and to disconnect the hot tub. When the electricians arrived...

at the appointment time on Oct 3rd, 2013 the customer, Mr [redacted], told the electricians that he had already corrected the wiring in the garage, that he wanted the gfci in the downstairs bathroom changed out and that the hot tub wiring needed to be disconnected. The electricians on site told him there were many other corrections that were needed and he refused to allow the electricians to do the work. Brothers Electric contacted the City of Plymouth and modified the description on the permit for only the work we did and then had the Electrical Inspector to inspect the work. The Electrical Inspector required the owner, Mr [redacted], to run a 20 amp dedicated circuit to the downstairs bathroom so he contacted us to do the work. Brothers Electric pulled an additional permit through the City of Plymouth for this work specifically and had the work inspected by the Electrical Inspector.
It is the belief of Brothers Electric and concurred by the City of Plymouth Electrical Inspector that the correction was due to the owner, Mr [redacted], attempting to do his own electrical work and was not a result of Brothers Electric doing anything incorrectly. The job he originally contacted us for was something completely different than what the Electrical Inspector wanted done on our return visit. The owner, Mr [redacted], refused to have the work corrected upon suggestion from the electricians Brothers Electric had at the time of the original visit. Further, both of the jobs done for Mr [redacted] were completed in 2013, paid for at that time and inspected by the City of Plymouth.
Brothers Electric will not be providing a refund to Mr [redacted]. I have attached a copy of both inspection reports to show that both permits were finaled out and there were no corrections on either permit as proof that there was nothing wrong with any of the work that was performed by Brothers Electric.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1) The first Bill sent from Brother's Electric has one line describing the work done: "Make Bathroom corrections per request". The bathroom "corrections" refer to Electrical corrections in the basement bathroom. There are only 2 electrical things in the bathroom - GFI outlet and one light bulb.
2) Notice that the Bill was sent after the work was completed and the bill date is 10/03/2013
3) Now notice that Brother's Electric pulled a permit with the City of Plymouth AFTER the work was completed on 10/09/2013 - and the permit states: "CORRECT WIRING IN BATHROOM - DISCONNECT HOT TUB CIRCUIT"
4) So to conclude what happened so far IS that on 10/03/2013 Brother's Electric completed the work and pulled a permit afterwards. However the work at this point IS COMPLETED... in other words the WIRING IN THE BATHROOM IS CORRECTED -right?
5) Now notice the City of Plymouth Correction Notice from Todd Sanders dated: 10/11/2013
Notice that the correction states that "Basement Bathroom requires 20Amp Circuit per receptacle." - SO THE WORK I WAS CHARGED FOR to "CORRECT WIRING IN THE BATHROOM" WAS NOT DONE RIGHT! That is what the City Inspector says! He STATES that is needs to be corrected!
6) I called Brother's electric to come back and correct the wiring they already charged me for. They came and corrected the issue by installing the proper wiring -20 amp wire. Which they should have done at their first visit! However soon after I did receive a second Bill now suddenly titled: "Run Circuit for GFI in bathroom"
7) Now notice that Brother's Electric received FINAL approval on this Permit actually on 11/07/2013 Way after they pulled a second permit and did an installation of 20 amp wiring in order to correct the work done on the first permit they pulled.
SEE ATTACHED DOCUMENTS THAT SUPPORT THIS CLAIM.
I REQUEST A REFUND FROM BROTHER's ELECTRIC FOR THE SECOND BILL at the amount of $432.75
Final Business Response /* (4000, 9, 2015/06/26) */
Mr [redacted] is correct, the initial visit was to correct the existing wiring in the bathroom, disconnect the hot tub and to correct wiring in the garage. He had already done the work in the garage so we did not do this. The work that was done was to "correct wiring in bathroom per request" which was done and billed for. The permit was mailed in to the City of Plymouth on Sept 30th and mailed back to Brothers Electric which is why there is a date discrepancy. I have never seen the inspection report that Mr [redacted] provided requiring him to install the 20amp circuit because that was not an order based on our permit for correcting the existing wiring in the bathroom and disconnecting the hot tub. Adding the 20 amp circuit to the bathroom was new wiring and had nothing to do with the electrical that Brothers Electric corrected, which is why the separate permit was necessary and he was billed for that work.
As shown on the previous records I provided, my permits were both finaled with no corrections by the City of Plymouth Electrical Inspector.
As I explained in my previous response, Mr [redacted] was told by the electricians on the first trip that there were many other corrections necessary and he refused to have those done.
I do find it interesting that Mr [redacted] waited almost 2 years before filing a complaint about this and am wondering what the motive behind this is. The reason Mr [redacted] had to hire an electrician in the first place is because he was attempting to do electrical work on his own and was caught by the City of Plymouth. We did what he requested us to do and I find it appalling that he would request a refund for work he asked us to complete after 20 months have gone by.
The second visit to run the 20 amp circuit was a separate job and not the result of any work done by Brothers Electric on the first visit. Therefore no refund will be given.