We have a replacement screen door for the customer. My son has left several messages about completion but has not heard from her. We can complete whenever she calls to schedule Greg H[redacted] President Brothers Floor Covering Office:...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have never received a phone call or email from Brothers’ Floor Covering since the owner and his son came to inspect the carpeting that was installed to address the issues I had with their installers’ mistakes and breaking of my screen door back in March. Both the owner and his son came to look at the mistakes made in the installation which I felt needed to be addressed. They agreed with the issues I pointed out with a transition strip, an area that was loose, the missing piece of carpet, and two missing transition strips. The owner told me that these areas would be corrected. The owner said that a “new” screen door for patio would be installed rather than repairing the door his installer had broken. He measured the door not from the existing door, but from the casing which would hold the door.
When I originally picked out the carpet which was installed I also picked out sheet vinyl for my kitchen which was including in the price of the carpet I was quoted. After making a 50% deposit, I was told that there had been an error in my estimate and that the carpeting was going to be an additional $300, the price of the sheet vinyl and its installation. When the owner and his son came, the owner measured the kitchen and entry way. The product I had wanted was no only available and the new estimate with a different product was more than $1500 was emailed to me within a couple days. I explained in a voice mail, email, and phone call to the son that I was not going to proceed with my kitchen flooring at this time. I asked when I would get the screen door and the mistakes corrected. I was told I would be called back to set up an appointment, that was months ago. I have no missing phone calls in that time from Brothers’ Floor Covering and have not received any emails to address these problems. If the son has been calling as his father claimed, he has not been calling my number and could be leaving messages at the wrong number he has been dialing. He does have my email and did not respond to me by email until after I filed a complaint with the Revdex.com of Indianapolis saying that he needed to know my schedule to install the door, but did not address the carpet issues. I replied as to which days and times I would be home which I never got a reply. The following week I got an email and wastold “if it stopped raining they would come to replace my screen door ” which it did and no one came that day.
On Friday, July 8 after 5 p.m. Brother’s Floor Covering sent a worker who I had never met with a “new” screen door. The replacement was more than 1 3/4 inches too tall. The worker did not have a tape measure which I provided him. He called his “boss” at Brothers’ and told him, “ Yes, she is home. I do not know why she did not answer her phone...” I never got a phone call from Brothers’ Floor Covering that day and had no missed calls or emails. On July 8th, the worker used my tape measure again to measure the casing not the actual door. I suggested that he measure the door that I still had that was broken and he said that he “did not need to see that door.” I then suggested that the identical door on the other patio door be removed and measured; he told me that he “was not going to measure that door either. “ He said he “was going to the hardware store and would be right back if they had the door. If not, I will be back on Monday”, the 11th. Before he left, I asked when my carpet issues would be addressed and he said he was “only the screen door repair man” to which I asked that he ask his boss since he was apparently still on the phone citing the new measurement that he had for the screen door and that he was going to go to the hardware store less than a mile from my home. I have not seen that repair man, a replacement door, nor have I gotten a phone call or email from anyone at Brothers’. When I tried to call on July 8th it was “after hours” and my call was not answered. Seventeen days later, I still do not have a screen door nor do I have an appointment to fix my carpeting. I should not have to wait 4 1/2 months to have these issues addressed. This is not professionalism or good businesspractice.
Regards,
[redacted]
We have a replacement screen door for the customer. My son has left several messages about completion but has not heard from her. We can complete whenever she calls to schedule Greg H[redacted] President Brothers Floor Covering Office:...
317-251-0350 Cell: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have never received a phone call or email from Brothers’ Floor Covering since the owner and his son came to inspect the carpeting that was installed to address the issues I had with their installers’ mistakes and breaking of my screen door back in March. Both the owner and his son came to look at the mistakes made in the installation which I felt needed to be addressed. They agreed with the issues I pointed out with a transition strip, an area that was loose, the missing piece of carpet, and two missing transition strips. The owner told me that these areas would be corrected. The owner said that a “new” screen door for patio would be installed rather than repairing the door his installer had broken. He measured the door not from the existing door, but from the casing which would hold the door.
When I originally picked out the carpet which was installed I also picked out sheet vinyl for my kitchen which was including in the price of the carpet I was quoted. After making a 50% deposit, I was told that there had been an error in my estimate and that the carpeting was going to be an additional $300, the price of the sheet vinyl and its installation. When the owner and his son came, the owner measured the kitchen and entry way. The product I had wanted was no only available and the new estimate with a different product was more than $1500 was emailed to me within a couple days. I explained in a voice mail, email, and phone call to the son that I was not going to proceed with my kitchen flooring at this time. I asked when I would get the screen door and the mistakes corrected. I was told I would be called back to set up an appointment, that was months ago. I have no missing phone calls in that time from Brothers’ Floor Covering and have not received any emails to address these problems. If the son has been calling as his father claimed, he has not been calling my number and could be leaving messages at the wrong number he has been dialing. He does have my email and did not respond to me by email until after I filed a complaint with the Revdex.com of Indianapolis saying that he needed to know my schedule to install the door, but did not address the carpet issues. I replied as to which days and times I would be home which I never got a reply. The following week I got an email and wastold “if it stopped raining they would come to replace my screen door ” which it did and no one came that day.
On Friday, July 8 after 5 p.m. Brother’s Floor Covering sent a worker who I had never met with a “new” screen door. The replacement was more than 1 3/4 inches too tall. The worker did not have a tape measure which I provided him. He called his “boss” at Brothers’ and told him, “ Yes, she is home. I do not know why she did not answer her phone...” I never got a phone call from Brothers’ Floor Covering that day and had no missed calls or emails. On July 8th, the worker used my tape measure again to measure the casing not the actual door. I suggested that he measure the door that I still had that was broken and he said that he “did not need to see that door.” I then suggested that the identical door on the other patio door be removed and measured; he told me that he “was not going to measure that door either. “ He said he “was going to the hardware store and would be right back if they had the door. If not, I will be back on Monday”, the 11th. Before he left, I asked when my carpet issues would be addressed and he said he was “only the screen door repair man” to which I asked that he ask his boss since he was apparently still on the phone citing the new measurement that he had for the screen door and that he was going to go to the hardware store less than a mile from my home. I have not seen that repair man, a replacement door, nor have I gotten a phone call or email from anyone at Brothers’. When I tried to call on July 8th it was “after hours” and my call was not answered. Seventeen days later, I still do not have a screen door nor do I have an appointment to fix my carpeting. I should not have to wait 4 1/2 months to have these issues addressed. This is not professionalism or good businesspractice.
Regards,
[redacted]