Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have never received a phone call or email from Brothers’ Floor Covering since the owner and his son came to inspect the carpeting that was installed to address the issues I had with their installers’ mistakes and breaking of my screen door back in MarchBoth the owner and his son came to look at the mistakes made in the installation which I felt needed to be addressedThey agreed with the issues I pointed out with a transition strip, an area that was loose, the missing piece of carpet, and two missing transition stripsThe owner told me that these areas would be correctedThe owner said that a “new” screen door for patio would be installed rather than repairing the door his installer had brokenHe measured the door not from the existing door, but from the casing which would hold the doorWhen I originally picked out the carpet which was installed I also picked out sheet vinyl for my kitchen which was including in the price of the carpet I was quotedAfter making a 50% deposit, I was told that there had been an error in my estimate and that the carpeting was going to be an additional $300, the price of the sheet vinyl and its installationWhen the owner and his son came, the owner measured the kitchen and entry wayThe product I had wanted was no only available and the new estimate with a different product was more than $was emailed to me within a couple daysI explained in a voice mail, email, and phone call to the son that I was not going to proceed with my kitchen flooring at this timeI asked when I would get the screen door and the mistakes correctedI was told I would be called back to set up an appointment, that was months agoI have no missing phone calls in that time from Brothers’ Floor Covering and have not received any emails to address these problemsIf the son has been calling as his father claimed, he has not been calling my number and could be leaving messages at the wrong number he has been dialingHe does have my email and did not respond to me by email until after I filed a complaint with the Revdex.com of Indianapolis saying that he needed to know my schedule to install the door, but did not address the carpet issuesI replied as to which days and times I would be home which I never got a replyThe following week I got an email and wastold “if it stopped raining they would come to replace my screen door ” which it did and no one came that dayOn Friday, July after p.mBrother’s Floor Covering sent a worker who I had never met with a “new” screen doorThe replacement was more than 3/inches too tallThe worker did not have a tape measure which I provided himHe called his “boss” at Brothers’ and told him, “ Yes, she is homeI do not know why she did not answer her phone...” I never got a phone call from Brothers’ Floor Covering that day and had no missed calls or emailsOn July 8th, the worker used my tape measure again to measure the casing not the actual doorI suggested that he measure the door that I still had that was broken and he said that he “did not need to see that door.” I then suggested that the identical door on the other patio door be removed and measured; he told me that he “was not going to measure that door either“ He said he “was going to the hardware store and would be right back if they had the doorIf not, I will be back on Monday”, the 11thBefore he left, I asked when my carpet issues would be addressed and he said he was “only the screen door repair man” to which I asked that he ask his boss since he was apparently still on the phone citing the new measurement that he had for the screen door and that he was going to go to the hardware store less than a mile from my homeI have not seen that repair man, a replacement door, nor have I gotten a phone call or email from anyone at Brothers’When I tried to call on July 8th it was “after hours” and my call was not answeredSeventeen days later, I still do not have a screen door nor do I have an appointment to fix my carpetingI should not have to wait 1/months to have these issues addressedThis is not professionalism or good businesspractice Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I have never received a phone call or email from Brothers’ Floor Covering since the owner and his son came to inspect the carpeting that was installed to address the issues I had with their installers’ mistakes and breaking of my screen door back in MarchBoth the owner and his son came to look at the mistakes made in the installation which I felt needed to be addressedThey agreed with the issues I pointed out with a transition strip, an area that was loose, the missing piece of carpet, and two missing transition stripsThe owner told me that these areas would be correctedThe owner said that a “new” screen door for patio would be installed rather than repairing the door his installer had brokenHe measured the door not from the existing door, but from the casing which would hold the doorWhen I originally picked out the carpet which was installed I also picked out sheet vinyl for my kitchen which was including in the price of the carpet I was quotedAfter making a 50% deposit, I was told that there had been an error in my estimate and that the carpeting was going to be an additional $300, the price of the sheet vinyl and its installationWhen the owner and his son came, the owner measured the kitchen and entry wayThe product I had wanted was no only available and the new estimate with a different product was more than $was emailed to me within a couple daysI explained in a voice mail, email, and phone call to the son that I was not going to proceed with my kitchen flooring at this timeI asked when I would get the screen door and the mistakes correctedI was told I would be called back to set up an appointment, that was months agoI have no missing phone calls in that time from Brothers’ Floor Covering and have not received any emails to address these problemsIf the son has been calling as his father claimed, he has not been calling my number and could be leaving messages at the wrong number he has been dialingHe does have my email and did not respond to me by email until after I filed a complaint with the Revdex.com of Indianapolis saying that he needed to know my schedule to install the door, but did not address the carpet issuesI replied as to which days and times I would be home which I never got a replyThe following week I got an email and wastold “if it stopped raining they would come to replace my screen door ” which it did and no one came that dayOn Friday, July after p.mBrother’s Floor Covering sent a worker who I had never met with a “new” screen doorThe replacement was more than 3/inches too tallThe worker did not have a tape measure which I provided himHe called his “boss” at Brothers’ and told him, “ Yes, she is homeI do not know why she did not answer her phone...” I never got a phone call from Brothers’ Floor Covering that day and had no missed calls or emailsOn July 8th, the worker used my tape measure again to measure the casing not the actual doorI suggested that he measure the door that I still had that was broken and he said that he “did not need to see that door.” I then suggested that the identical door on the other patio door be removed and measured; he told me that he “was not going to measure that door either“ He said he “was going to the hardware store and would be right back if they had the doorIf not, I will be back on Monday”, the 11thBefore he left, I asked when my carpet issues would be addressed and he said he was “only the screen door repair man” to which I asked that he ask his boss since he was apparently still on the phone citing the new measurement that he had for the screen door and that he was going to go to the hardware store less than a mile from my homeI have not seen that repair man, a replacement door, nor have I gotten a phone call or email from anyone at Brothers’When I tried to call on July 8th it was “after hours” and my call was not answeredSeventeen days later, I still do not have a screen door nor do I have an appointment to fix my carpetingI should not have to wait 1/months to have these issues addressedThis is not professionalism or good businesspractice Regards, [redacted]