Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I purchased the Adjustable Bed never did salesman Michael tell me that the mattress would come separate in a box by [redacted]. Otherwise, I would have never purchased it. In fact, I was not home and my neighbor accepted the box. He nor I had any idea that that was my mattress, he kept telling me, "[redacted]." As result, I had to call my son-in-law and he came over the following day to get the box. I couldn't imagine who would send me a gift that was too big for me to handle knowing that I'm a senior citizen and handicap.When my son-in-law brought the box and I tore the label off, at this time I realized it was a part of the bed, still not realizing it was the actual mattress. At this point I immediately called Michael and asked him why wasn't I notified of the delivery. He stated the bed was sent from the factory and he had no control of the delivery. Upon this conversation I arranged a set up for the frame. When the men came to set up the frame/base of the adjustable bed, I asked where is the mattress. They both said, I don't know. I pointed to the box and asked what is in the box. The delivery man opened the box and at this time we realized it was the mattress. The delivery men said that maybe this mattress would be good for a baby crib, but never a mattress for large adult bed. When they unwrapped this "Boy Scouts" mattress we started to laugh. Both men said, is this a joke. There was papers in the box that said the mattress must sit for 72 hours before the mattress form to capacity. I had a great firm mattress that was comfortable for my weight, and medical conditions. Sleeping on this bed for about 60 days was unbearable and worsened my medical conditions. It was painful for my knees, back and especially my hip. As a result, I had a minor medical procedure on my hip. The set was delivered 3/**/2015, after two week of this unbearable, painful conditions I called the company. I spoke to a gentleman that told me his name was bill J[redacted]. He stated that I would have to wait two months before anything could be done. He claimed the information or transaction was not in the system. Also, the law stated I must have a trail period. On May **, I called back and Mr. J[redacted] stated I would have to send the mattress back by [redacted]. I asked him was he for real, and he said yes. I saw he had game and no respect for me. He offered no other options for delivery. I called my daughter and she couldn't imagine mailing back an 8 inch. As a result, I had to sleep in my recliner for two weeks. Still unbearable, my daughter took me to the Sleepy's bed company and helped me purchase a new mattress. I feel this salesman should not trick people. I tried numerous times to search for the address of this company. I looked on the receipt, and still no address. My daughter searched the internet, still no location or address. The only way we found the actual business was by contacting the Revdex.com. He stated in his letter that I made 6 monthly installments of $308.00mo. My bank statement will show the company took out $308.00 on 8/**/14 and $330.00 on 9/*, 10/**, 11/**, 12/** & 1/** for a total of $1,985.00. Never was I told anything about taking off $1000.00. I hope that someone will be able to help me in getting some of my money back. I would hate for this to be a complete lost.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Adjustable Beds Direct has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.) OK
Sincerely[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Adjustable Beds Direct has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I was contacted by the trucking co. and the beds are...
supposed to be delivered on Fri. May. **, 2016 [redacted]
The business has responded. Please see below:Revdex.com - Thank you for the letter. We would love to give insight on this case. [redacted] purchased the bed on a 6 month equal pay program we offer to seniors and disabled as a courtesy.We also gave her Free shipping and no tax and $1000...
off the bed. Although it is VERY rare a customer does not like the feel of the mattresses we manufacture, it is not impossiblethat we may have a few people who just cannot seem to get comfortable as [redacted] is experiencing. Weoffer our 120 day trial for this very reason and because we are offering such a great trial period all we ask is for thePerson to follow the return policy in detail. When [redacted] called we explained the policy again and told hershe had to try the mattress for mandatory 60 days and then after this we could do a mattress exchange for somethingmore to her liking and apologized for the inconvenience, She was not happy with this, But we explained this was our policy.March [redacted] 2015 - May [redacted] 2015 is the 60 day period. So in her letter she states she went out in July and bought a new mattress! Here is the problem. We offered to replace the mattress for Free 2 month earlier in May, But she being retired and senior could notreturn the mattress. We told her to call a pack and ship company and they would come take care of it for her, But she didn’t do this.Now she comes to the Revdex.com and puts a complaint when we did nothing wrong, but asked her to follow our policy. Bill J[redacted] out of courtesy offered her possibly to give her 50% off to buy a new mattress if she decided to not return the one she had,But once again she did not take this great offer! This is the 2nd time we made an offer to help. Now she is expecting a full credit for a mattressshe cannot send back to us. Plus it is now 5 months later in the process and this is the first time we have heard from her since then. We could not possibly give a credit for a mattress that was not returned to us. She was told how to follow policy and she did not follow it. Conclusion: We cannot credit a product that was not returned to us. This is not a valid request for any company. We understand and wanted to help [redacted] when she called, But she didn’t follow through on any of the policy procedures we told her she needed to follow.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did contact the company to voice my dissatisfaction with my order. Because Bill wrote down incorrect information I am expected, after paying $1,699.00, to pay more to cover Bill's mistake. When I was told I had to buy an additional topper to correct their mistake, I never indicated I would do so. I think the company should correct their mistake themselves. I did a lot of research before I called this company. I chose them because the website indicates they work with elderly and disabled. What the do is mislead those of us with limited funds. I had to save a long time for this bed. I never received any email or confirmation of my order or this would have been caught and corrected before shipment. I want the company to send me the 12" mattress I was told I had ordered and paid for. I am not interested in a "topper" that will slide as I have to sleep sitting up, which I also mentioned when I placed my order. I should not have to pay for an error an employee made on their end.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We will call the customer and pay for the topper ... No problem at all. Bill definitely should have considered that she had a TXL topper and went to a Full bed. We will have the customer order the topper and credit her card for the cost. Customer should have called us and told...
us she wasn’t happy before going online to complain. She said she would buy the topper with no issues and we thought it was satisfied on the order. Plus we offered her our vendor site to buy the topper at dealer cost ...
we will send a 4” topper lets make it easy Bill: ABD Ship To: [redacted] 1 Full 4” Topper $148.99
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I purchased the Adjustable Bed never did salesman Michael tell me that the mattress would come separate in a box by [redacted]. Otherwise, I would have never purchased it. In fact, I was not home and my neighbor accepted the box. He nor I had any idea that that was my mattress, he kept telling me, "[redacted]." As result, I had to call my son-in-law and he came over the following day to get the box. I couldn't imagine who would send me a gift that was too big for me to handle knowing that I'm a senior citizen and handicap.When my son-in-law brought the box and I tore the label off, at this time I realized it was a part of the bed, still not realizing it was the actual mattress. At this point I immediately called Michael and asked him why wasn't I notified of the delivery. He stated the bed was sent from the factory and he had no control of the delivery. Upon this conversation I arranged a set up for the frame. When the men came to set up the frame/base of the adjustable bed, I asked where is the mattress. They both said, I don't know. I pointed to the box and asked what is in the box. The delivery man opened the box and at this time we realized it was the mattress. The delivery men said that maybe this mattress would be good for a baby crib, but never a mattress for large adult bed. When they unwrapped this "Boy Scouts" mattress we started to laugh. Both men said, is this a joke. There was papers in the box that said the mattress must sit for 72 hours before the mattress form to capacity. I had a great firm mattress that was comfortable for my weight, and medical conditions. Sleeping on this bed for about 60 days was unbearable and worsened my medical conditions. It was painful for my knees, back and especially my hip. As a result, I had a minor medical procedure on my hip. The set was delivered 3/**/2015, after two week of this unbearable, painful conditions I called the company. I spoke to a gentleman that told me his name was bill J[redacted]. He stated that I would have to wait two months before anything could be done. He claimed the information or transaction was not in the system. Also, the law stated I must have a trail period. On May **, I called back and Mr. J[redacted] stated I would have to send the mattress back by [redacted]. I asked him was he for real, and he said yes. I saw he had game and no respect for me. He offered no other options for delivery. I called my daughter and she couldn't imagine mailing back an 8 inch. As a result, I had to sleep in my recliner for two weeks. Still unbearable, my daughter took me to the Sleepy's bed company and helped me purchase a new mattress. I feel this salesman should not trick people. I tried numerous times to search for the address of this company. I looked on the receipt, and still no address. My daughter searched the internet, still no location or address. The only way we found the actual business was by contacting the Revdex.com. He stated in his letter that I made 6 monthly installments of $308.00mo. My bank statement will show the company took out $308.00 on 8/**/14 and $330.00 on 9/*, 10/**, 11/**, 12/** & 1/** for a total of $1,985.00. Never was I told anything about taking off $1000.00. I hope that someone will be able to help me in getting some of my money back. I would hate for this to be a complete lost.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Adjustable Beds Direct has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.) OK
Sincerely[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Adjustable Beds Direct has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I was contacted by the trucking co. and the beds are...
supposed to be delivered on Fri. May. **, 2016 [redacted]
The business has responded. Please see below:Revdex.com - Thank you for the letter. We would love to give insight on this case. [redacted] purchased the bed on a 6 month equal pay program we offer to seniors and disabled as a courtesy.We also gave her Free shipping and no tax and $1000...
off the bed. Although it is VERY rare a customer does not like the feel of the mattresses we manufacture, it is not impossiblethat we may have a few people who just cannot seem to get comfortable as [redacted] is experiencing. Weoffer our 120 day trial for this very reason and because we are offering such a great trial period all we ask is for thePerson to follow the return policy in detail. When [redacted] called we explained the policy again and told hershe had to try the mattress for mandatory 60 days and then after this we could do a mattress exchange for somethingmore to her liking and apologized for the inconvenience, She was not happy with this, But we explained this was our policy.March [redacted] 2015 - May [redacted] 2015 is the 60 day period. So in her letter she states she went out in July and bought a new mattress! Here is the problem. We offered to replace the mattress for Free 2 month earlier in May, But she being retired and senior could notreturn the mattress. We told her to call a pack and ship company and they would come take care of it for her, But she didn’t do this.Now she comes to the Revdex.com and puts a complaint when we did nothing wrong, but asked her to follow our policy. Bill J[redacted] out of courtesy offered her possibly to give her 50% off to buy a new mattress if she decided to not return the one she had,But once again she did not take this great offer! This is the 2nd time we made an offer to help. Now she is expecting a full credit for a mattressshe cannot send back to us. Plus it is now 5 months later in the process and this is the first time we have heard from her since then. We could not possibly give a credit for a mattress that was not returned to us. She was told how to follow policy and she did not follow it. Conclusion: We cannot credit a product that was not returned to us. This is not a valid request for any company. We understand and wanted to help [redacted] when she called, But she didn’t follow through on any of the policy procedures we told her she needed to follow.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did contact the company to voice my dissatisfaction with my order. Because Bill wrote down incorrect information I am expected, after paying $1,699.00, to pay more to cover Bill's mistake. When I was told I had to buy an additional topper to correct their mistake, I never indicated I would do so. I think the company should correct their mistake themselves. I did a lot of research before I called this company. I chose them because the website indicates they work with elderly and disabled. What the do is mislead those of us with limited funds. I had to save a long time for this bed. I never received any email or confirmation of my order or this would have been caught and corrected before shipment. I want the company to send me the 12" mattress I was told I had ordered and paid for. I am not interested in a "topper" that will slide as I have to sleep sitting up, which I also mentioned when I placed my order. I should not have to pay for an error an employee made on their end.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We will call the customer and pay for the topper ... No problem at all. Bill definitely should have considered that she had a TXL topper and went to a Full bed. We will have the customer order the topper and credit her card for the cost. Customer should have called us and told...
us she wasn’t happy before going online to complain. She said she would buy the topper with no issues and we thought it was satisfied on the order. Plus we offered her our vendor site to buy the topper at dealer cost ...