Brothers II Cleaners Bluebonnet Circle

A woman came in the morning, and dropped off a top coatThe worker had advised her that not all the lint would fall off because she noticed how dirty it wasWe did not guarantee that all the lint would come outSo she still decided to drop it offLater on that day we received multiple calls about how much the top coat would cost, and since the worker was not sure because the prices vary, she said usually they're $and up just to be safeWhen actually the top coat was less than $The customer came to pick it up in the afternoon, and noticed not all the lint came offThe manager offered to redo it, but the customer was going to leave to New YorkWe still offered for him to bring the top coat back after he came from New York, but he refusedIt is not fair that we still did our job, and us have to refund money when we did dry clean itI am not sure if whoever dropped the top coat off informed the gentleman that we told her that not all the lint would fall off because that just tends to happen with the material of the top coatAlthough we did try to work with the customer by redoing it, and he did not want toTherefore I still think it is not fair for us to refund something we did dry clean

A woman came in the morning, and dropped off a top coat. The worker had advised her that not all the lint would fall off because she noticed how dirty it was. We did not guarantee that all the lint would come out. So she still decided to drop it off. Later on that day we received multiple calls...

about how much the top coat would cost, and since the worker was not sure because the prices vary, she said usually they're $25 and up just to be safe. When actually the top coat was less than $20. The customer came to pick it up in the afternoon, and noticed not all the lint came off. The manager offered to redo it, but the customer was going to leave to New York. We still offered for him to bring the top coat back after he came from New York, but he refused. It is not fair that we still did our job, and us have to refund money when we did dry clean it. I am not sure if whoever dropped the top coat off informed the gentleman that we told her that not all the lint would fall off because that just tends to happen with the material of the top coat. Although we did try to work with the customer by redoing it, and he did not want to. Therefore I still think it is not fair for us to refund something we did dry clean.