Brothers Motorsports

Horrible customer service from bill s*** (service manager).deliberately took his fingernail and scratched my new four wheeler fender.told me if I would have bought it their I would be treated different.got the same reaction from the owner after I told him bill was rude and a hot head.

I brought my snowmobile to BROTHERS POWER SPORTS in Brainerd, MN to have a tether switch put in. The reason I wanted a tether switch put in is because someone I know who works on repairing snowmobiles, checked it out and told me I needed to take the vehicle to a Skidoo technician. Brother's Power Sports claims that they are a Ski-doo dealer, so I called them first, and they said to bring it in. They thought they could properly program a new tether switch. I brought it in. After two weeks they called and said it was fixed. They charged me 154 dollars and change. I got it back and it did the same thing. I brought it back to them and after two weeks, then they said the problem was in the carburetor and fuel. They worked on the carburetor and fuel system, and then told me that was NOT the problem. They charged me 245 dollars and change for this most recent, yet unproductive procedure. Now they said it's in my C.D.I. box. They want another $200 hundred dollars to do this. If that doesn't work they said I have to still pay for it! Furthermore, they won't guarantee this work at all. I specifically request they either fix my vehicle and remove all charges for unnecessary work on the vehicle, or refund the entire amount, and give me back my vehicle, so I can take it to a Skidoo dealer who can perform the necessary repairs. Can you help me get this resolved?